{"id":378234,"date":"2024-12-02T11:27:41","date_gmt":"2024-12-02T10:27:41","guid":{"rendered":"https:\/\/axelor.com\/?page_id=378234"},"modified":"2024-12-17T16:42:38","modified_gmt":"2024-12-17T15:42:38","slug":"base-de-connaissances-crm","status":"publish","type":"page","link":"https:\/\/axelor.com\/fr\/base-de-connaissances-crm\/","title":{"rendered":"Base de connaissances CRM"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;20deg&#8221; background_color_gradient_stops=&#8221;#0d021e 0%|#010177 100%&#8221; background_color_gradient_start=&#8221;#0d021e&#8221; background_color_gradient_end=&#8221;#010177&#8243; background_image=&#8221;https:\/\/axelor.com\/wp-content\/uploads\/2023\/08\/SEO-header-template-17.png&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;100px|0px|100px|0px|true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;back-title&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;16px&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Base de connaissances CRM<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Retrouvez ici toutes nos ressources sur le CRM<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;light-gray-bg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;20px||20px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .anchors a article{border:1px solid #F5F5FF}<!-- [et_pb_line_break_holder] -->  .anchors a article:hover{<!-- [et_pb_line_break_holder] -->    background-color:white;<!-- [et_pb_line_break_holder] -->    border:1px solid #3ECF8E;<!-- [et_pb_line_break_holder] -->    transition:600ms<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  ._1 span{<!-- [et_pb_line_break_holder] -->    color:var(--gray-500);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .boosted_link_line_height a{<!-- [et_pb_line_break_holder] -->    line-height:2.3em<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->    ._1 span:hover{<!-- [et_pb_line_break_holder] -->    color:var(--gray-700);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"grid _3 anchors\"><!-- [et_pb_line_break_holder] -->  <a href=\"#bpm\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">api<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>D\u00e9couvrir l\u2019univers CRM<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] -->  <a href=\"#videos\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">play_circle<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>Vid\u00e9os<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <a href=\"#formations\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">school<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>Formation fonctionnelle e-learning<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_id=&#8221;bpm&#8221; module_class=&#8221;ver-center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#3ECF8E&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_2_text_align=&#8221;center&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; header_2_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>D\u00e9couvrir le CRM<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;light-gray-bg ver-center invert&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;||30px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||11px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>D\u00e9couvrir l\u2019univers CRM<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/axelor.com\/fr\/crm-cloud\/\" class=\"second-link _1\"><span>\u2022 Qu\u2019est-ce qu\u2019un CRM Cloud ?<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-open-source-liberez-la-relation-client-2\/\" class=\"second-link _1\"><span>\u2022 La relation client de votre CRM<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/erp-crm-differences\/\" class=\"second-link _1\"><span>\u2022 CRM vs ERP : quelle diff\u00e9rence ?<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-commercial\/\" class=\"second-link _1\"><span>\u2022 CRM commercial<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-saas\/\" class=\"second-link _1\"><span>\u2022 CRM SaaS<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/logiciel-gestion-relation-client\/\" class=\"second-link _1\"><span>\u2022 Logiciel de gestion de la relation client (GRC) et outil CRM<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-secteur-public\/\" class=\"second-link _1\"><span>\u2022 CRM pour le secteur public<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/3685116-ai.png&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;350px&#8221; module_alignment=&#8221;center&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||25px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;videos&#8221; module_class=&#8221;light-gray-bg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; module_id=&#8221;anchor2&#8243; module_class=&#8221;ver-center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/4906332-ai.png&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;350px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_divider color=&#8221;#3ECF8E&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;2.25em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; header_2_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Vid\u00e9os<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;40px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"button-group\"><!-- [et_pb_line_break_holder] -->  <a target=\"blank\" style=\"margin:0 auto\" href=\"https:\/\/www.youtube.com\/channel\/UCL1MwAQwdAHBE8xZsruFulg\" class=\"button first\" rel=\"noopener\"><pee>D\u00e9couvrez nos autres vid\u00e9os<\/pee><\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;30px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/o4uqp8s_4v0?si=X782vV9wHPiP6bLz\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>[\/et_pb_code][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=_KrX8jSSLOo\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR &#8211; CRM] Visite guid\u00e9e \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=1lx7v9KlKT4\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR] D\u00e9couverte et manipulation du module CRM \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=9y9QH3qZ2-A\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR] Pr\u00e9sentation du module CRM \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;formations&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_id=&#8221;anchor2&#8243; module_class=&#8221;ver-center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#3ECF8E&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_2_text_align=&#8221;center&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Formation fonctionnelle e-learning<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_2,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;2560px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;width:33% !important;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;width:100% !important&#8221; custom_css_main_element_phone=&#8221;width:100% !important&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;30px||30px||true|false&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; 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center;\"><span style=\"color: #3ecf8e; background: rgba(62,207,142,0.2); padding: 5px 10px; letter-spacing: .2px; border-radius: 3px; font-weight: 400; font-size: 15px; text-align: center;\">E-learning<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;2.25rem&#8221; custom_margin=&#8221;||16px|||&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Fonctionnelle<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;150px&#8221; max_height=&#8221;300px&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Le nouveau format de formation fonctionnelle est propos\u00e9 sous forme d&#8217;e-learning accompagn\u00e9 de sessions de Q&amp;R avec un expert formateur.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;20px||0px||false|false&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/axelor.com\/fr\/formation-fonctionnelle\/\" class=\"second-link\"><span>En savoir plus<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;width:33% !important;&#8221; global_colors_info=&#8221;{}&#8221; 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href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\" class=\"button first\"><pee>Demandez votre d\u00e9mo<\/pee><\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Base de connaissances CRMRetrouvez ici toutes nos ressources sur le CRMD\u00e9couvrir le CRMD\u00e9couvrir l\u2019univers CRM\u2022 Qu\u2019est-ce qu\u2019un CRM Cloud ?keyboard_return\u2022 La relation client de votre CRMkeyboard_return\u2022 CRM vs ERP : quelle diff\u00e9rence ?keyboard_return\u2022 CRM commercialkeyboard_return\u2022 CRM SaaSkeyboard_return\u2022 Logiciel de gestion de la relation client (GRC) et outil CRMkeyboard_return\u2022 CRM pour le secteur publickeyboard_returnVid\u00e9os\u2022 [FR &#8211; 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