{"id":378234,"date":"2024-12-02T11:27:41","date_gmt":"2024-12-02T10:27:41","guid":{"rendered":"https:\/\/axelor.com\/?page_id=378234"},"modified":"2026-06-02T12:34:23","modified_gmt":"2026-06-02T10:34:23","slug":"base-de-connaissances-crm","status":"publish","type":"page","link":"https:\/\/axelor.com\/fr\/base-de-connaissances-crm\/","title":{"rendered":"Base de connaissances CRM"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb20deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#0d021e 0%|#010177 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#0d021e\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#010177&Prime; background_image=\u00a0\u00bbhttps:\/\/axelor.com\/wp-content\/uploads\/2023\/08\/SEO-header-template-17.png\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb3_5,2_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb100px|0px|100px|0px|true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bbback-title\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: left;\">Base de connaissances CRM<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Retrouvez ici toutes nos ressources sur le CRM<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; module_class=\u00a0\u00bblight-gray-bg\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb20px||20px||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  .anchors a article{border:1px solid #F5F5FF}<!-- [et_pb_line_break_holder] -->  .anchors a article:hover{<!-- [et_pb_line_break_holder] -->    background-color:white;<!-- [et_pb_line_break_holder] -->    border:1px solid #3ECF8E;<!-- [et_pb_line_break_holder] -->    transition:600ms<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  ._1 span{<!-- [et_pb_line_break_holder] -->    color:var(--gray-500);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .boosted_link_line_height a{<!-- [et_pb_line_break_holder] -->    line-height:2.3em<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->    ._1 span:hover{<!-- [et_pb_line_break_holder] -->    color:var(--gray-700);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"grid _3 anchors\"><!-- [et_pb_line_break_holder] -->  <a href=\"#bpm\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">api<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>D\u00e9couvrir l\u2019univers CRM<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] -->  <a href=\"#videos\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">play_circle<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>Vid\u00e9os<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <a href=\"#formations\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<article><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display:flex;justify-content:center\"><!-- [et_pb_line_break_holder] -->        <i class=\"material-icons-two-tone\" style=\"margin-bottom:10px\">school<\/i><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee style=\"text-align:center;\"><!-- [et_pb_line_break_holder] -->      <b>Formation fonctionnelle e-learning<\/b><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <\/article>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb module_id=\u00a0\u00bbbpm\u00a0\u00bb module_class=\u00a0\u00bbver-center\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_divider color=\u00a0\u00bb#3ECF8E\u00a0\u00bb divider_weight=\u00a0\u00bb2px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb50px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>D\u00e9couvrir le CRM<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb module_class=\u00a0\u00bblight-gray-bg ver-center invert\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb30px|30px|30px|30px|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|4px|4px|4px|4px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||11px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>D\u00e9couvrir l\u2019univers CRM<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"https:\/\/axelor.com\/fr\/crm-cloud\/\" class=\"second-link _1\"><span>\u2022 Qu\u2019est-ce qu\u2019un CRM Cloud ?<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-open-source-liberez-la-relation-client-2\/\" class=\"second-link _1\"><span>\u2022 La relation client de votre CRM<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/erp-crm-differences\/\" class=\"second-link _1\"><span>\u2022 CRM vs ERP : quelle diff\u00e9rence ?<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-commercial\/\" class=\"second-link _1\"><span>\u2022 CRM commercial<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-saas\/\" class=\"second-link _1\"><span>\u2022 CRM SaaS<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/logiciel-gestion-relation-client\/\" class=\"second-link _1\"><span>\u2022 Logiciel de gestion de la relation client (GRC) et outil CRM<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a href=\"https:\/\/axelor.com\/fr\/crm-secteur-public\/\" class=\"second-link _1\"><span>\u2022 CRM pour le secteur public<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/3685116-ai.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb350px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||25px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_id=\u00a0\u00bbvideos\u00a0\u00bb module_class=\u00a0\u00bblight-gray-bg\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb module_id=\u00a0\u00bbanchor2&Prime; module_class=\u00a0\u00bbver-center\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/4906332-ai.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb350px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_divider color=\u00a0\u00bb#3ECF8E\u00a0\u00bb divider_weight=\u00a0\u00bb2px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb50px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb2.25em\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Vid\u00e9os<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb40px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"button-group\"><!-- [et_pb_line_break_holder] -->  <a target=\"blank\" style=\"margin:0 auto\" href=\"https:\/\/www.youtube.com\/channel\/UCL1MwAQwdAHBE8xZsruFulg\" class=\"button first\" rel=\"noopener\"><pee>D\u00e9couvrez nos autres vid\u00e9os<\/pee><\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|20px||20px|false|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/o4uqp8s_4v0?si=X782vV9wHPiP6bLz\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb20px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=_KrX8jSSLOo\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR &#8211; CRM] Visite guid\u00e9e \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=1lx7v9KlKT4\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR] D\u00e9couverte et manipulation du module CRM \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><a target=\"blank\" href=\"https:\/\/www.youtube.com\/watch?v=9y9QH3qZ2-A\" class=\"second-link _1\" rel=\"noopener\"><span>\u2022 [FR] Pr\u00e9sentation du module CRM \u2022 Axelor<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; module_id=\u00a0\u00bbformations\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb module_id=\u00a0\u00bbanchor2&Prime; module_class=\u00a0\u00bbver-center\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1380px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_divider color=\u00a0\u00bb#3ECF8E\u00a0\u00bb divider_weight=\u00a0\u00bb2px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb50px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Formation fonctionnelle e-learning<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_2,1_4&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb2560px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbwidth:33% !important;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbwidth:100% !important\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbwidth:100% !important\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px||30px||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|15px|15px|15px|15px\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1&Prime; box_shadow_vertical=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb10px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.1)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbwidth:100% !important\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbwidth:100% !important\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/axelor.com\/wp-content\/uploads\/2023\/12\/formation-en-ligne.png\u00a0\u00bb alt=\u00a0\u00bbformation en ligne\u00a0\u00bb title_text=\u00a0\u00bbcemea-miniature\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb300px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||10px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #3ecf8e; background: rgba(62,207,142,0.2); padding: 5px 10px; letter-spacing: .2px; border-radius: 3px; font-weight: 400; font-size: 15px; text-align: center;\">E-learning<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_font_size=\u00a0\u00bb2.25rem\u00a0\u00bb custom_margin=\u00a0\u00bb||16px|||\u00a0\u00bb custom_padding=\u00a0\u00bb|30px||30px|false|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Fonctionnelle<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb150px\u00a0\u00bb max_height=\u00a0\u00bb300px\u00a0\u00bb custom_padding=\u00a0\u00bb|30px||30px|false|true\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p style=\"text-align: left;\">Le nouveau format de formation fonctionnelle est propos\u00e9 sous forme d&rsquo;e-learning accompagn\u00e9 de sessions de Q&amp;R avec un expert formateur.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|30px||30px|false|true\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"https:\/\/axelor.com\/fr\/formation-fonctionnelle\/\" class=\"second-link\"><span>En savoir plus<\/span><i class=\"material-icons-two-tone\">keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbwidth:33% !important;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbwidth:100% !important\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbwidth:100% !important\u00a0\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_color_gradient_direction=\u00a0\u00bb151deg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-1px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"button-group\" style=\"margin:0 auto\"><!-- [et_pb_line_break_holder] -->  <a style=\"margin:0 auto\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\" class=\"button first\"><pee>Demandez votre d\u00e9mo<\/pee><\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Base de connaissances CRMRetrouvez ici toutes nos ressources sur le CRMD\u00e9couvrir le CRMD\u00e9couvrir l\u2019univers CRM\u2022 Qu\u2019est-ce qu\u2019un CRM Cloud ?keyboard_return\u2022 La relation client de votre CRMkeyboard_return\u2022 CRM vs ERP : quelle diff\u00e9rence ?keyboard_return\u2022 CRM commercialkeyboard_return\u2022 CRM SaaSkeyboard_return\u2022 Logiciel de gestion de la relation client (GRC) et outil CRMkeyboard_return\u2022 CRM pour le secteur publickeyboard_returnVid\u00e9os\u2022 [FR &#8211; [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-378234","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de connaissances CRM | Axelor<\/title>\n<meta name=\"description\" content=\"Acc\u00e9dez \u00e0 toutes les ressources CRM Axelor : guides, vid\u00e9os de d\u00e9monstration et formations e-learning pour ma\u00eetriser la gestion de la relation client avec Axelor CRM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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