{"id":388861,"date":"2026-09-14T15:49:35","date_gmt":"2026-09-14T13:49:35","guid":{"rendered":"https:\/\/axelor.com\/?page_id=388861"},"modified":"2026-09-23T16:44:58","modified_gmt":"2026-09-23T14:44:58","slug":"field-service","status":"publish","type":"page","link":"https:\/\/axelor.com\/fr\/field-service\/","title":{"rendered":"Axelor Field Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\r\n\r\n\r\n\r\n\r\n\r\n\r\nLogiciel Field Service et gestion des interventions | Axelor<\/title>\r\n<meta name=\"description\" content=\"ERP Field Service : parc client, contrats, planification des interventions, rapports et application mobile hors ligne pour vos techniciens. Open source.\">\r\n<meta name=\"keywords\" content=\"erp field service, gestion des interventions, logiciel intervention terrain, FSM, contrats de maintenance, parc install\u00e9, planning techniciens, application mobile technicien, ERP agentique services\">\r\n<link rel=\"canonical\" href=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<meta name=\"robots\" content=\"index, follow, max-image-preview:large\">\r\n<link rel=\"alternate\" hreflang=\"fr\" href=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<link rel=\"alternate\" hreflang=\"en\" href=\"https:\/\/axelor.com\/field-service-management\/\">\r\n<link rel=\"alternate\" hreflang=\"x-default\" href=\"https:\/\/axelor.com\/field-service-management\/\">\r\n<meta property=\"og:type\" content=\"article\">\r\n<meta property=\"og:locale\" content=\"fr_FR\">\r\n<meta property=\"og:site_name\" content=\"Axelor\">\r\n<meta property=\"og:title\" content=\"Logiciel Field Service et gestion des interventions | Axelor\">\r\n<meta property=\"og:description\" content=\"Du parc client au rapport d'intervention : pilotez vos techniciens, vos contrats de maintenance et votre SAV dans un seul ERP.\">\r\n<meta property=\"og:url\" content=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<meta property=\"og:image\" content=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\">\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"Logiciel Field Service et gestion des interventions | Axelor\">\r\n<meta name=\"twitter:description\" content=\"Interventions, contrats de maintenance, SAV et application mobile hors ligne.\">\r\n<meta name=\"twitter:image\" content=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&family=Chakra+Petch:wght@400;500;600&display=swap\" rel=\"stylesheet\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/icon?family=Material+Icons\" rel=\"stylesheet\">\r\n<style>\r\n .axelor-field-service {\r\n --navy:#010165; --navy-2:#07013F; --navy-3:#08083D;\r\n --ocean:#3ECF8E; --ocean-dark:#2BB57A; --ocean-soft:rgba(62,207,142,.12);\r\n --indigo:#4B3FD4; --orange:#E58B1B; --rouge:#F05858;\r\n --magnolia:#F5F5FF; --magnolia-2:#FAFAFF; --wheelwright:#5D6B90; --white:#fff;\r\n --line:rgba(1,1,101,.10); --line-2:rgba(1,1,101,.16);\r\n --sh-sm:0 2px 8px rgba(1,1,101,.06);\r\n --sh-md:0 10px 30px rgba(1,1,101,.10);\r\n --sh-lg:0 24px 60px rgba(13,2,30,.18);\r\n font-family:'Poppins',sans-serif; color:var(--wheelwright);\r\n font-size:15px; line-height:1.6; font-weight:400;\r\n -webkit-font-smoothing:antialiased;\r\n }\r\n .axelor-field-service * {margin:0;padding:0;box-sizing:border-box;}\r\n .axelor-field-service img {max-width:100%;display:block;}\r\n .axelor-field-service a {text-decoration:none;color:inherit;}\r\n .axelor-field-service h1, .axelor-field-service h2, .axelor-field-service h3 {\r\n font-family:'Poppins',sans-serif;color:var(--navy);font-weight:600;letter-spacing:-.02em;line-height:1.18;}\r\n .axelor-field-service h1 {font-size:30px;}\r\n .axelor-field-service h2 {font-size:25px;}\r\n .axelor-field-service h3 {font-size:18px;font-weight:600;}\r\n .axelor-field-service p {font-weight:300;}\r\n .axelor-field-service .wrap {max-width:1140px;margin:0 auto;padding:0 20px;}\r\n .axelor-field-service .sec {padding:52px 0;}\r\n .axelor-field-service .sec-alt {background:var(--magnolia-2);}\r\n \/* ===== EYEBROW EN PASTILLE =====\r\n Aligne sur Service, Build, Factory et Agent Suite : pastille arrondie,\r\n 14px, Chakra Petch, sans capitales.\r\n Contraste : l'Ocean sur teinte Ocean ne donne que 2,45:1. Le texte utilise\r\n donc #17784F (5,1:1 sur la teinte). Sur le hero navy, l'Ocean vif passe a\r\n 8,81:1, on le garde. *\/\r\n .axelor-field-service .eyebrow {\r\n display:inline-block !important;padding:9px 20px;border-radius:100px;\r\n background:#ECFAF4;border:1px solid rgba(62,207,142,.32);\r\n font-family:'Chakra Petch';font-size:14px;font-weight:500;line-height:1.3;\r\n letter-spacing:.04em;text-transform:none !important;color:#17784F !important;\r\n margin-bottom:16px;align-self:flex-start;width:auto;max-width:max-content;}\r\n .axelor-field-service .sec-head.center .eyebrow {\r\n align-self:center;margin-left:auto;margin-right:auto;}\r\n .axelor-field-service .accent {\r\n background:linear-gradient(120deg,var(--ocean),var(--ocean-dark));\r\n -webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;}\r\n .axelor-field-service .hero {\r\n position:relative;overflow:hidden;padding:56px 20px 52px;\r\n background:radial-gradient(120% 130% at 20% 0%,#13134e,var(--navy) 55%,var(--navy-2));}\r\n .axelor-field-service .hero-deco {\r\n position:absolute;inset:0;pointer-events:none;opacity:.28;\r\n background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);\r\n background-size:46px 46px;\r\n -webkit-mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);\r\n mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);}\r\n .axelor-field-service .hero-halo {position:absolute;border-radius:50%;filter:blur(90px);pointer-events:none;}\r\n .axelor-field-service .hero-halo.a {width:360px;height:360px;top:-120px;left:-90px;background:rgba(62,207,142,.22);}\r\n .axelor-field-service .hero-halo.b {width:320px;height:320px;bottom:-110px;right:-70px;background:rgba(75,63,212,.24);}\r\n .axelor-field-service .hero-grid {position:relative;z-index:1;max-width:1140px;margin:0 auto;display:flex;flex-direction:column;gap:34px;}\r\n \/* hero navy : fond transparent, bordure et texte en Ocean vif (8,81:1) *\/\r\n .axelor-field-service .hero .eyebrow {\r\n background:transparent;border-color:rgba(62,207,142,.5);color:var(--ocean) !important;}\r\n .axelor-field-service .hero h1 {color:var(--white);margin-bottom:14px;}\r\n .axelor-field-service .hero-sub {font-size:16px;font-weight:300;line-height:1.6;color:rgba(255,255,255,.78);margin-bottom:24px;}\r\n .axelor-field-service .hero-sub strong {color:var(--white);font-weight:600;}\r\n .axelor-field-service .button-group {display:flex;flex-wrap:wrap;gap:12px;}\r\n .axelor-field-service .button-group.center {justify-content:center;}\r\n .axelor-field-service .trust {display:flex;flex-wrap:wrap;gap:10px;margin-top:26px;}\r\n .axelor-field-service .trust span {\r\n display:inline-flex;align-items:center;gap:7px;padding:7px 13px;border-radius:100px;\r\n background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);\r\n font-size:12.5px;color:rgba(255,255,255,.82);}\r\n .axelor-field-service .trust svg {width:14px;height:14px;stroke:var(--ocean);fill:none;stroke-width:2.2;flex-shrink:0;}\r\n .axelor-field-service .sec-head {max-width:760px;margin-bottom:32px;}\r\n .axelor-field-service .sec-head h2 {margin-bottom:12px;}\r\n .axelor-field-service .sec-head p {font-size:15.5px;line-height:1.65;}\r\n .axelor-field-service .sec-head.center {margin-left:auto;margin-right:auto;text-align:center;}\r\n .axelor-field-service .feat {display:flex;flex-direction:column;gap:26px;margin-bottom:44px;align-items:center;}\r\n .axelor-field-service .feat:last-child {margin-bottom:0;}\r\n .axelor-field-service .feat-txt h2 {margin-bottom:14px;}\r\n .axelor-field-service .feat-txt p {font-size:15px;line-height:1.68;margin-bottom:12px;}\r\n .axelor-field-service .feat-txt strong {color:var(--navy);font-weight:600;}\r\n .axelor-field-service .check-list {list-style:none;margin-top:16px;}\r\n .axelor-field-service .check-list li {position:relative;padding-left:28px;margin-bottom:10px;font-size:14.5px;line-height:1.55;}\r\n .axelor-field-service .check-list li::before {\r\n content:\"\";position:absolute;left:0;top:4px;width:17px;height:17px;border-radius:50%;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.4);}\r\n .axelor-field-service .check-list li::after {\r\n content:\"\";position:absolute;left:5px;top:9px;width:6px;height:3px;\r\n border-left:2px solid var(--ocean-dark);border-bottom:2px solid var(--ocean-dark);transform:rotate(-45deg);}\r\n .axelor-field-service .feat-media img {border-radius:14px;box-shadow:var(--sh-md);border:1px solid var(--line);width:100%;}\r\n .axelor-field-service .feat-media.img-navy {\r\n background:radial-gradient(120% 130% at 20% 0%,#13134e,var(--navy) 60%,var(--navy-2));\r\n border-radius:16px;padding:22px;box-shadow:var(--sh-md);}\r\n .axelor-field-service .feat-media.img-navy img {\r\n border:none;box-shadow:none;border-radius:9px;\r\n width:auto;max-width:100%;max-height:330px;margin:0 auto;display:block;object-fit:contain;}\r\n .axelor-field-service .feat-media.img-plain {background:none;padding:0;box-shadow:none;}\r\n .axelor-field-service .feat-media.img-plain img {\r\n width:auto;max-width:100%;max-height:400px;margin:0 auto;display:block;\r\n border:1px solid var(--line);border-radius:12px;\r\n box-shadow:0 4px 16px rgba(1,1,101,.07);}\r\n .axelor-field-service .faq details {\r\n background:var(--white);border:1px solid var(--line);border-radius:13px;margin-bottom:10px;overflow:hidden;}\r\n .axelor-field-service .faq details[open] {border-color:rgba(62,207,142,.4);box-shadow:var(--sh-sm);}\r\n .axelor-field-service .faq summary {\r\n padding:16px 19px;cursor:pointer;font-size:15px;font-weight:500;color:var(--navy);\r\n list-style:none;display:flex;align-items:center;justify-content:space-between;gap:12px;}\r\n .axelor-field-service .faq summary::-webkit-details-marker {display:none;}\r\n .axelor-field-service .faq summary::after {\r\n content:\"\";width:9px;height:9px;flex-shrink:0;\r\n border-right:2px solid var(--wheelwright);border-bottom:2px solid var(--wheelwright);\r\n transform:rotate(45deg);transition:transform .2s;}\r\n .axelor-field-service .faq details[open] summary::after {transform:rotate(-135deg);border-color:var(--ocean-dark);}\r\n .axelor-field-service .faq .faq-a {padding:0 19px 17px;font-size:14px;line-height:1.68;border-top:1px dashed var(--line);padding-top:14px;margin:0 19px 17px;}\r\n .axelor-field-service .faq .faq-a strong {color:var(--navy);font-weight:600;}\r\n .axelor-field-service .cta {\r\n position:relative;overflow:hidden;border-radius:20px;padding:44px 26px;text-align:center;\r\n background:radial-gradient(120% 130% at 20% 0%,#13134e,var(--navy) 55%,var(--navy-2));}\r\n .axelor-field-service .cta::before {\r\n content:\"\";position:absolute;top:-45%;right:-12%;width:380px;height:380px;\r\n background:radial-gradient(circle,rgba(62,207,142,.16),transparent 62%);pointer-events:none;}\r\n .axelor-field-service .cta h2 {position:relative;color:var(--white);margin-bottom:12px;}\r\n .axelor-field-service .cta p {position:relative;color:rgba(255,255,255,.72);font-size:15px;max-width:560px;margin:0 auto 24px;}\r\n .axelor-field-service .cta .button-group {position:relative;}\r\n .axelor-field-service .reveal {opacity:0;transform:translateY(16px);transition:opacity .55s ease,transform .55s ease;}\r\n .axelor-field-service .reveal.in {opacity:1;transform:none;}\r\n .axelor-field-service .reveal.d1 {transition-delay:.09s;}\r\n .axelor-field-service .reveal.d2 {transition-delay:.18s;}\r\n @media (min-width:640px){\r\n .axelor-field-service h1 {font-size:40px;}\r\n .axelor-field-service h2 {font-size:30px;}\r\n .axelor-field-service .sec {padding:66px 0;}\r\n .axelor-field-service .hero {padding:70px 24px 66px;}\r\n .axelor-field-service .cta {padding:56px 40px;}\r\n }\r\n @media (min-width:960px){\r\n .axelor-field-service h1 {font-size:47px;}\r\n .axelor-field-service .sec {padding:80px 0;}\r\n .axelor-field-service .hero-grid {flex-direction:row;align-items:center;gap:48px;}\r\n .axelor-field-service .hero-txt {flex:1.05;}\r\n .axelor-field-service .hero-media {flex:1;}\r\n .axelor-field-service .feat {flex-direction:row;align-items:center;gap:46px;}\r\n .axelor-field-service .feat-media {display:flex;align-items:center;justify-content:center;}\r\n .axelor-field-service .feat-txt {display:flex;flex-direction:column;justify-content:center;}\r\n .axelor-field-service .feat.rev {flex-direction:row-reverse;}\r\n .axelor-field-service .feat-txt, .axelor-field-service .feat-media {flex:1;}\r\n }\r\n @media (prefers-reduced-motion:reduce){\r\n .axelor-field-service .reveal {opacity:1;transform:none;transition:none;}\r\n }\r\n .axelor-field-service .uses {display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr));gap:16px;}\r\n .axelor-field-service .use {\r\n background:var(--white);border:1px solid var(--line);border-radius:15px;padding:22px 20px;\r\n box-shadow:var(--sh-sm);transition:transform .22s,box-shadow .22s;}\r\n .axelor-field-service .use:hover {transform:translateY(-4px);box-shadow:var(--sh-md);}\r\n .axelor-field-service .use-top {display:flex;align-items:center;gap:11px;margin-bottom:12px;}\r\n .axelor-field-service .use-ic {\r\n width:40px;height:40px;border-radius:11px;flex-shrink:0;display:flex;align-items:center;justify-content:center;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.28);}\r\n .axelor-field-service .use-ic svg {width:19px;height:19px;stroke:var(--ocean-dark);fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .use h3 {font-size:16px;}\r\n .axelor-field-service .use p {font-size:13.3px;line-height:1.6;margin-bottom:11px;}\r\n .axelor-field-service .use .agent-does {\r\n font-size:12.5px;line-height:1.55;padding:10px 12px;border-radius:9px;\r\n background:rgba(62,207,142,.07);border:1px solid rgba(62,207,142,.22);color:var(--navy);}\r\n .axelor-field-service .use .agent-does strong {color:var(--ocean-dark);font-weight:600;}\r\n .axelor-field-service .gloss {display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr));gap:16px;}\r\n .axelor-field-service .gl {\r\n background:var(--white);border:1px solid var(--line);border-top:3px solid var(--ocean);\r\n border-radius:16px;padding:24px 22px;box-shadow:var(--sh-sm);\r\n transition:transform .22s,box-shadow .22s;}\r\n .axelor-field-service .gl:hover {transform:translateY(-4px);box-shadow:var(--sh-md);}\r\n .axelor-field-service .gl-ic {\r\n width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.28);margin-bottom:15px;}\r\n .axelor-field-service .gl-ic svg {width:21px;height:21px;stroke:var(--ocean-dark);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .gl h3 {font-size:15.5px;margin-bottom:7px;}\r\n .axelor-field-service .gl p {font-size:13.5px;line-height:1.6;}\r\n @keyframes fxPulse{\r\n 0%{left:22px;opacity:0;}\r\n 8%{opacity:1;}\r\n 92%{opacity:1;}\r\n 100%{left:calc(100% - 34px);opacity:0;}\r\n }\r\n\r\n .axelor-field-service .fams {display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr));gap:18px;}\r\n .axelor-field-service .fam {\r\n background:var(--white);border:1px solid var(--line);border-top:3px solid var(--ocean);\r\n border-radius:16px;padding:24px 22px;box-shadow:var(--sh-sm);\r\n transition:transform .22s,box-shadow .22s;}\r\n .axelor-field-service .fam:hover {transform:translateY(-4px);box-shadow:var(--sh-md);}\r\n .axelor-field-service .fam-ic {\r\n width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.28);margin-bottom:15px;}\r\n .axelor-field-service .fam-ic svg {width:21px;height:21px;stroke:var(--ocean-dark);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .fam h3 {font-size:17px;margin-bottom:14px;}\r\n .axelor-field-service .fam ul {list-style:none;}\r\n .axelor-field-service .fam li {\r\n position:relative;padding:9px 0 9px 20px;font-size:13.8px;line-height:1.45;\r\n color:var(--wheelwright);border-top:1px solid var(--line);}\r\n .axelor-field-service .fam li:first-child {border-top:none;}\r\n .axelor-field-service .fam li::before {\r\n content:\"\";position:absolute;left:0;top:15px;width:7px;height:7px;border-radius:2px;background:var(--ocean);}\r\n .axelor-field-service .cyc {\r\n position:relative;display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));\r\n gap:22px 18px;counter-reset:cy;}\r\n .axelor-field-service .cy {position:relative;padding-top:8px;}\r\n .axelor-field-service .cy::after {\r\n content:\"\";position:absolute;left:44px;right:-18px;top:25px;height:2px;\r\n background:linear-gradient(90deg,rgba(62,207,142,.55),rgba(62,207,142,.18));}\r\n .axelor-field-service .cy:last-child::after {display:none;}\r\n .axelor-field-service .cy::before {\r\n counter-increment:cy;content:counter(cy);\r\n position:relative;z-index:1;display:flex;align-items:center;justify-content:center;\r\n width:36px;height:36px;border-radius:11px;margin-bottom:14px;\r\n background:var(--white);border:1.5px solid var(--ocean);color:var(--ocean-dark);\r\n font-family:'Chakra Petch',monospace;font-size:14px;font-weight:700;\r\n box-shadow:0 0 0 5px rgba(62,207,142,.08);}\r\n .axelor-field-service .cy h3 {font-size:15.5px;color:var(--navy);margin-bottom:7px;line-height:1.3;}\r\n .axelor-field-service .cy p {font-size:13.2px;color:var(--wheelwright);line-height:1.6;}\r\n @media (min-width:960px){\r\n .axelor-field-service .cy h3 {font-size:16px;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"axelor-field-service\">\r\n\r\n <!-- HERO -->\r\n <section class=\"hero\">\r\n <span class=\"hero-deco\"><\/span><span class=\"hero-halo a\"><\/span><span class=\"hero-halo b\"><\/span>\r\n <div class=\"hero-grid\">\r\n <div class=\"hero-txt reveal\">\r\n <span class=\"eyebrow\">Field Service<\/span>\r\n <h1>L'ERP <span class=\"accent\">Field Service<\/span> qui relie vos techniciens, vos contrats et votre SAV<\/h1>\r\n <p class=\"hero-sub\">Du parc client install\u00e9 au rapport d'intervention sign\u00e9 sur le terrain, <strong>pilotez toute la cha\u00eene dans un seul syst\u00e8me<\/strong> : demandes, planification, interventions, contrats de maintenance et facturation.<\/p>\r\n <div class=\"button-group\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Demander une d\u00e9mo<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/contact\/\"><p style=\"margin-bottom:0px\">\u00catre contact\u00e9<\/p><\/a>\r\n <\/div>\r\n <div class=\"trust\">\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M12 18h.01M8 21h8a2 2 0 0 0 2-2V5a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2z\"\/><\/svg>Application mobile hors ligne<\/span>\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>ERP complet, du terrain au si\u00e8ge<\/span>\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg>Open source, \u00e9diteur fran\u00e7ais<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero-media reveal d2\">\r\n <div class=\"feat-media img-plain\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\" alt=\"\u00c9cran de suivi et de planification des interventions dans l'ERP Axelor\" loading=\"eager\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- A QUI CELA S'ADRESSE -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pour qui<\/span>\r\n <h2>Con\u00e7u pour les entreprises qui installent, entretiennent et d\u00e9pannent<\/h2>\r\n <p>D\u00e8s que vos \u00e9quipes interviennent chez le client sur des \u00e9quipements que vous suivez dans la dur\u00e9e, vous faites du field service.<\/p>\r\n <\/div>\r\n <div class=\"fams\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:18px;\">\r\n <div class=\"fam reveal\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"2.5\" y=\"3.5\" width=\"19\" height=\"7.5\" rx=\"2.2\"\/><path d=\"M6 7.2h12\"\/><path d=\"M5.5 15.2c1.6-1.7 3.2-1.7 4.8 0s3.2 1.7 4.8 0 3.2-1.7 3.4 0\"\/><path d=\"M5.5 19.4c1.6-1.7 3.2-1.7 4.8 0s3.2 1.7 4.8 0 3.2-1.7 3.4 0\"\/><\/svg><\/span>\r\n <h3>G\u00e9nie climatique et \u00e9nergie<\/h3>\r\n <ul>\r\n <li>Chauffage, ventilation et climatisation<\/li>\r\n <li>\u00c9nergies renouvelables et photovolta\u00efque<\/li>\r\n <li>Maintenance multitechnique<\/li>\r\n <li>Traitement de l'eau et de l'air<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"fam reveal d1\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M2 20h20M4 20V9l5 3V9l5 3V9l6 4v7\"\/><\/svg><\/span>\r\n <h3>\u00c9quipements et industrie<\/h3>\r\n <ul>\r\n <li>Machines et \u00e9quipements industriels<\/li>\r\n <li>M\u00e9trologie et instruments de mesure<\/li>\r\n <li>Cuisines et \u00e9quipements professionnels<\/li>\r\n <li>Distributeurs d'\u00e9quipements<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"fam reveal d2\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M2 21h20M4 21V7l8-4 8 4v14M9 21v-6h6v6\"\/><\/svg><\/span>\r\n <h3>B\u00e2timent et s\u00e9curit\u00e9<\/h3>\r\n <ul>\r\n <li>Ascensoristes et portes automatiques<\/li>\r\n <li>Pr\u00e9vention et s\u00e9curit\u00e9 incendie<\/li>\r\n <li>Menuiserie, fermetures et portails<\/li>\r\n <li>Second \u0153uvre du b\u00e2timent<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- LE CYCLE DE L'INTERVENTION -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Le fil du m\u00e9tier<\/span>\r\n <h2>Une seule cha\u00eene, de la demande \u00e0 la facture<\/h2>\r\n <p>Ces cinq \u00e9tapes vivent dans le m\u00eame syst\u00e8me. L'information saisie une fois vous suit jusqu'\u00e0 la facture, et chacun sait o\u00f9 en est le dossier.<\/p>\r\n <\/div>\r\n <div class=\"cyc\">\r\n <div class=\"cy\"><h3>La demande arrive<\/h3><p>Panne signal\u00e9e, visite contractuelle due ou installation \u00e0 programmer. Tout entre au m\u00eame endroit.<\/p><\/div>\r\n <div class=\"cy\"><h3>L'intervention est planifi\u00e9e<\/h3><p>Le bon technicien, avec la bonne comp\u00e9tence, dans le respect du d\u00e9lai contractuel promis.<\/p><\/div>\r\n <div class=\"cy\"><h3>Le technicien intervient<\/h3><p>Le technicien a le parc, l'historique et le questionnaire sur son mobile, y compris sans r\u00e9seau.<\/p><\/div>\r\n <div class=\"cy\"><h3>Le rapport remonte<\/h3><p>Relev\u00e9s, pi\u00e8ces pos\u00e9es, temps pass\u00e9 et observations arrivent directement dans l'ERP.<\/p><\/div>\r\n <div class=\"cy\"><h3>La facture part<\/h3><p>La distinction entre ce qui est couvert par le contrat et ce qui est refactur\u00e9 est faite automatiquement.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n<\/div>\r\n\r\n<!-- ============ COMPOSANT IA AGENTIQUE ============ -->\r\n<style>\r\n .axelor-ai-sector{--navy:#010165;--navy-2:#07013F;--ocean:#3ECF8E;--ocean-dark:#2BB57A;\r\n --indigo:#4B3FD4;--orange:#E58B1B;--rouge:#F05858;--white:#fff;}\r\n .axelor-ai-sector *{box-sizing:border-box;}\r\n .axelor-ai-sector .ai-sec{position:relative;overflow:hidden;padding:56px 20px;\r\n background:radial-gradient(120% 130% at 20% 0%,#13134e,var(--navy) 55%,var(--navy-2));font-family:'Poppins',sans-serif;}\r\n .axelor-ai-sector .ai-grid-deco{position:absolute;inset:0;pointer-events:none;opacity:.3;\r\n background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);\r\n background-size:48px 48px;-webkit-mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 70%);\r\n mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 70%);}\r\n .axelor-ai-sector .ai-halo{position:absolute;border-radius:50%;filter:blur(90px);pointer-events:none;}\r\n .axelor-ai-sector .ai-halo.h1{width:380px;height:380px;top:-120px;left:-80px;background:rgba(62,207,142,.22);}\r\n .axelor-ai-sector .ai-halo.h2{width:320px;height:320px;bottom:-100px;right:-60px;background:rgba(75,63,212,.22);}\r\n .axelor-ai-sector .ai-inner{position:relative;z-index:1;max-width:1140px;margin:0 auto;}\r\n .axelor-ai-sector .ai-badge{display:inline-flex;align-items:center;gap:9px;padding:6px 14px;border-radius:100px;\r\n background:rgba(62,207,142,.12);border:1px solid rgba(62,207,142,.35);font-family:'Chakra Petch',monospace;\r\n font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--ocean);margin-bottom:18px;}\r\n .axelor-ai-sector .ais-pl{width:7px;height:7px;border-radius:50%;background:var(--ocean);animation:ais-pulse 1.8s ease-in-out infinite;}\r\n @keyframes ais-pulse{0%,100%{opacity:1;transform:scale(1);}50%{opacity:.35;transform:scale(.7);}}\r\n .axelor-ai-sector .ai-inner h2{font-size:28px;line-height:1.18;font-weight:600;letter-spacing:-.02em;color:var(--white);margin:0 0 14px;}\r\n .axelor-ai-sector .ai-inner h2 .accent{background:linear-gradient(120deg,var(--ocean),var(--ocean-dark));\r\n -webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;}\r\n .axelor-ai-sector .ai-frame{padding:18px 20px;margin-bottom:32px;border-left:3px solid var(--ocean);\r\n border-radius:0 12px 12px 0;background:rgba(255,255,255,.04);font-size:15px;font-weight:300;line-height:1.6;color:rgba(255,255,255,.82);}\r\n .axelor-ai-sector .ai-frame strong{color:var(--white);font-weight:600;}\r\n .axelor-ai-sector .scenarios{display:grid;grid-template-columns:1fr;gap:16px;}\r\n .axelor-ai-sector .scenario{position:relative;padding:24px 22px 22px;border-radius:16px;\r\n background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.09);transition:transform .25s,border-color .25s,background .25s;}\r\n .axelor-ai-sector .scenario:hover{transform:translateY(-4px);background:rgba(255,255,255,.06);border-color:rgba(255,255,255,.18);}\r\n .axelor-ai-sector 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.ai-trust{display:flex;align-items:flex-start;gap:12px;margin-top:26px;padding:16px 18px;border-radius:12px;\r\n background:rgba(62,207,142,.07);border:1px solid rgba(62,207,142,.2);font-size:13px;font-weight:400;line-height:1.6;color:#ffffff;}\r\n .axelor-ai-sector .ai-trust svg{width:18px;height:18px;stroke:var(--ocean);fill:none;stroke-width:2;flex-shrink:0;margin-top:2px;}\r\n .axelor-ai-sector .ai-trust strong{color:var(--white);font-weight:600;}\r\n .axelor-ai-sector .ai-cta{margin-top:28px;}\r\n .axelor-ai-sector .button-group{display:flex;flex-wrap:wrap;gap:12px;justify-content:center;}\r\n @media (min-width:640px){.axelor-ai-sector .ai-sec{padding:76px 32px;}.axelor-ai-sector .ai-inner h2{font-size:34px;}\r\n .axelor-ai-sector .scenarios{grid-template-columns:1fr 1fr;gap:18px;}}\r\n @media (min-width:960px){.axelor-ai-sector .ai-inner h2{font-size:38px;max-width:820px;}.axelor-ai-sector .ai-frame{max-width:840px;font-size:16px;}}\r\n\r\n \/* ===== HUB : l'intervention au centre ===== *\/\r\n .axelor-field-service .hub{\r\n position:relative;overflow:hidden;border-radius:22px;padding:32px 20px;\r\n background:radial-gradient(120% 130% at 15% 0%,#16165a,var(--navy) 55%,var(--navy-2));\r\n border:1px solid rgba(255,255,255,.10);}\r\n .axelor-field-service .hub-deco{\r\n position:absolute;inset:0;pointer-events:none;opacity:.26;\r\n background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);\r\n background-size:44px 44px;-webkit-mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);\r\n mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);}\r\n .axelor-field-service .hub-halo{position:absolute;border-radius:50%;filter:blur(90px);pointer-events:none;}\r\n .axelor-field-service .hub-halo.l{width:300px;height:300px;top:-120px;left:-80px;background:rgba(62,207,142,.20);}\r\n .axelor-field-service .hub-halo.r{width:300px;height:300px;bottom:-120px;right:-70px;background:rgba(75,63,212,.22);}\r\n .axelor-field-service .hub-svg{position:relative;z-index:1;max-width:520px;margin:0 auto 28px;}\r\n .axelor-field-service .mods{position:relative;z-index:1;display:flex;flex-wrap:wrap;gap:14px;}\r\n .axelor-field-service .mod{\r\n flex:1 1 250px;min-width:0;padding:20px 18px;border-radius:14px;\r\n background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.11);\r\n transition:transform .22s,background .22s,border-color .22s;}\r\n .axelor-field-service .mod:hover{transform:translateY(-4px);background:rgba(255,255,255,.08);border-color:rgba(62,207,142,.35);}\r\n .axelor-field-service .mod-top{display:flex;align-items:center;gap:11px;margin-bottom:9px;}\r\n .axelor-field-service .mod-ic{\r\n width:38px;height:38px;border-radius:11px;flex-shrink:0;display:flex;align-items:center;justify-content:center;\r\n background:rgba(62,207,142,.14);border:1px solid rgba(62,207,142,.35);}\r\n .axelor-field-service .mod-ic svg{width:18px;height:18px;stroke:var(--ocean);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .mod h3{font-size:15.5px;color:var(--white);margin:0;}\r\n .axelor-field-service .mod p{font-size:13px;color:rgba(255,255,255,.72);line-height:1.55;margin:0;}\r\n \/* ===== JOURNEE PILOTEE PAR LES AGENTS ===== *\/\r\n .axelor-field-service .day{display:flex;flex-direction:column;gap:0;max-width:840px;margin:0 auto;}\r\n .axelor-field-service .dy{position:relative;display:flex;gap:16px;padding-bottom:22px;}\r\n .axelor-field-service .dy:last-child{padding-bottom:0;}\r\n .axelor-field-service .dy::before{\r\n content:\"\";position:absolute;left:31px;top:34px;bottom:0;width:2px;\r\n background:linear-gradient(180deg,rgba(62,207,142,.5),rgba(62,207,142,.12));}\r\n .axelor-field-service .dy:last-child::before{display:none;}\r\n .axelor-field-service .dy-h{\r\n position:relative;z-index:1;flex:0 0 64px;height:30px;border-radius:100px;\r\n display:flex;align-items:center;justify-content:center;\r\n background:var(--navy);color:var(--ocean);\r\n font-family:'Chakra Petch',monospace;font-size:12.5px;font-weight:700;}\r\n .axelor-field-service .dy-c{\r\n flex:1;min-width:0;background:var(--white);border:1px solid var(--line);\r\n border-radius:14px;padding:18px 20px;box-shadow:var(--sh-sm);}\r\n .axelor-field-service .dy-c h3{font-size:16px;margin-bottom:7px;}\r\n .axelor-field-service .dy-c p{font-size:13.5px;line-height:1.6;margin:0;}\r\n .axelor-field-service .dy-c .who{\r\n display:inline-block;margin-top:11px;font-family:'Chakra Petch',monospace;font-size:10.5px;\r\n font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ocean-dark);\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.3);padding:4px 10px;border-radius:100px;}\r\n\r\n .axelor-field-service .def-line{\r\n display:flex;align-items:flex-start;gap:12px;margin-top:26px;padding:18px 20px;\r\n border-radius:14px;background:var(--magnolia-2);border:1px solid var(--line);\r\n border-left:3px solid var(--ocean);font-size:14.5px;line-height:1.6;color:var(--wheelwright);}\r\n .axelor-field-service .def-line svg{width:19px;height:19px;stroke:var(--ocean-dark);fill:none;stroke-width:2.4;flex-shrink:0;margin-top:3px;}\r\n .axelor-field-service .def-line strong{color:var(--navy);font-weight:600;}\r\n\r\n \/* boutons : eviter que le libelle deborde *\/\r\n .axelor-field-service .button {padding-left:26px;padding-right:26px;white-space:nowrap;}\r\n .axelor-field-service .button p {white-space:nowrap;}\r\n .axelor-ai-sector .button {padding-left:26px;padding-right:26px;white-space:nowrap;}\r\n .axelor-ai-sector .button p {white-space:nowrap;}\r\n\r\n \/* ===== PLANNING ===== *\/\r\n \/* ===== PIECES \/ STOCK ===== *\/\r\n .axelor-field-service .flow2{display:grid;grid-template-columns:1fr;gap:14px;counter-reset:f2;}\r\n .axelor-field-service .f2{\r\n position:relative;padding:20px 18px 20px 56px;border-radius:14px;\r\n background:var(--white);border:1px solid var(--line);box-shadow:var(--sh-sm);}\r\n .axelor-field-service .f2::before{\r\n counter-increment:f2;content:counter(f2);\r\n position:absolute;left:18px;top:20px;width:26px;height:26px;border-radius:8px;\r\n background:var(--ocean);color:var(--navy);display:flex;align-items:center;justify-content:center;\r\n font-family:'Chakra Petch',monospace;font-size:12.5px;font-weight:700;}\r\n .axelor-field-service .f2 h3{font-size:15.5px;margin-bottom:6px;}\r\n .axelor-field-service .f2 p{font-size:13.3px;line-height:1.6;}\r\n @media (min-width:640px){ .axelor-field-service .flow2{grid-template-columns:repeat(2,minmax(0,1fr));} }\r\n @media (min-width:900px){ .axelor-field-service .flow2{grid-template-columns:repeat(4,minmax(0,1fr));} }\r\n\r\n \/* ===== ETAPES ALLEGEES ===== *\/\r\n .axelor-field-service .steps4{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,230px),1fr));gap:16px;counter-reset:s4;}\r\n @media (min-width:520px){ .axelor-field-service .steps4{grid-template-columns:repeat(2,minmax(0,1fr));} }\r\n @media (min-width:900px){ .axelor-field-service .steps4{grid-template-columns:repeat(4,minmax(0,1fr));} }\r\n .axelor-field-service .s4{\r\n position:relative;background:var(--white);border:1px solid var(--line);\r\n border-radius:15px;padding:22px 20px;box-shadow:var(--sh-sm);\r\n transition:transform .22s,box-shadow .22s;}\r\n .axelor-field-service .s4:hover{transform:translateY(-4px);box-shadow:var(--sh-md);}\r\n .axelor-field-service .s4::before{\r\n counter-increment:s4;content:counter(s4);\r\n display:flex;align-items:center;justify-content:center;\r\n width:32px;height:32px;border-radius:10px;margin-bottom:14px;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.35);color:var(--ocean-dark);\r\n font-family:'Chakra Petch',monospace;font-size:13px;font-weight:700;}\r\n .axelor-field-service .s4 h3{font-size:15.5px;margin-bottom:7px;line-height:1.3;}\r\n .axelor-field-service .s4 p{font-size:13px;line-height:1.55;}\r\n \/* ===== BANDE AGENTIQUE EN LIGNE ===== *\/\r\n .axelor-field-service .ai-line{\r\n display:flex;align-items:flex-start;gap:13px;margin-top:18px;padding:14px 17px;\r\n border-radius:13px;background:rgba(62,207,142,.07);border:1px solid rgba(62,207,142,.26);\r\n font-size:13.8px;line-height:1.6;color:var(--wheelwright);}\r\n .axelor-field-service .ai-line .bulle{\r\n width:34px;height:34px;border-radius:10px;flex-shrink:0;display:flex;align-items:center;justify-content:center;\r\n background:var(--navy);}\r\n .axelor-field-service .ai-line .bulle svg{width:17px;height:17px;stroke:var(--ocean);fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .ai-line b{\r\n display:block;font-family:'Chakra Petch',monospace;font-size:10.5px;font-weight:700;\r\n letter-spacing:.07em;text-transform:uppercase;color:var(--ocean-dark);margin-bottom:4px;}\r\n .axelor-field-service .ai-line strong{color:var(--navy);font-weight:600;}\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n \/* ===== PLANNING INTERACTIF (maquette produit) ===== *\/\r\n .axelor-field-service .pl{position:relative;background:var(--white);border:1px solid var(--line);\r\n border-radius:16px;box-shadow:var(--sh-md);overflow:hidden;font-family:'Poppins',sans-serif;}\r\n .axelor-field-service .pl-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;\r\n padding:12px 14px;background:var(--magnolia);border-bottom:1px solid var(--line);}\r\n .axelor-field-service .pl-seg{display:flex;background:var(--white);border:1px solid var(--line-2);\r\n border-radius:9px;padding:3px;gap:2px;}\r\n .axelor-field-service .pl-seg button{border:none;background:none;cursor:pointer;\r\n font-family:inherit;font-size:11.5px;font-weight:500;color:var(--wheelwright);\r\n padding:6px 13px;border-radius:7px;transition:background .16s,color .16s;}\r\n .axelor-field-service .pl-seg button:hover{background:var(--magnolia);}\r\n .axelor-field-service .pl-seg button.on{background:var(--navy);color:var(--white);font-weight:600;}\r\n .axelor-field-service .pl-nav{display:flex;gap:3px;}\r\n .axelor-field-service .pl-nav button{width:28px;height:28px;border-radius:8px;cursor:pointer;\r\n border:1px solid var(--line-2);background:var(--white);color:var(--navy);\r\n display:flex;align-items:center;justify-content:center;transition:background .16s,border-color .16s;}\r\n .axelor-field-service .pl-nav button:hover{background:var(--navy);border-color:var(--navy);color:var(--white);}\r\n .axelor-field-service .pl-nav svg{width:13px;height:13px;stroke:currentColor;fill:none;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .pl-date{display:flex;align-items:center;gap:8px;padding:6px 13px;\r\n background:var(--white);border:1px solid var(--line-2);border-radius:9px;\r\n font-size:12px;font-weight:500;color:var(--navy);}\r\n .axelor-field-service .pl-date svg{width:14px;height:14px;stroke:var(--wheelwright);fill:none;stroke-width:1.9;}\r\n .axelor-field-service .pl-mode{font-family:'Chakra Petch',monospace;font-size:10px;font-weight:700;\r\n letter-spacing:.06em;text-transform:uppercase;color:var(--ocean-dark);\r\n background:rgba(62,207,142,.13);border:1px solid rgba(62,207,142,.32);padding:5px 11px;border-radius:100px;}\r\n .axelor-field-service .pl-today{margin-left:auto;display:flex;align-items:center;gap:7px;cursor:pointer;\r\n border:none;border-radius:9px;background:var(--ocean);color:var(--navy);\r\n font-family:inherit;font-size:11.5px;font-weight:600;padding:8px 14px;transition:filter .16s,transform .16s;}\r\n .axelor-field-service .pl-today:hover{filter:brightness(1.06);transform:translateY(-1px);}\r\n .axelor-field-service .pl-today svg{width:14px;height:14px;stroke:var(--navy);fill:none;stroke-width:2;}\r\n .axelor-field-service .pl-scroll{overflow-x:auto;scrollbar-width:thin;scrollbar-color:#C9CEE0 transparent;}\r\n .axelor-field-service .pl-scroll::-webkit-scrollbar{height:8px;}\r\n .axelor-field-service .pl-scroll::-webkit-scrollbar-thumb{background:#C9CEE0;border-radius:100px;}\r\n .axelor-field-service .pl-view{display:none;}\r\n .axelor-field-service .pl-view.on{display:block;}\r\n .axelor-field-service .pl-grid{display:grid;min-width:640px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:186px repeat(7,minmax(66px,1fr));}\r\n .axelor-field-service .pl-grid.moi{grid-template-columns:186px repeat(4,minmax(96px,1fr));}\r\n .axelor-field-service .pl-grid.jou{grid-template-columns:186px repeat(4,minmax(110px,1fr));}\r\n .axelor-field-service .pl-hd{padding:9px 6px;text-align:center;font-size:11px;color:var(--wheelwright);\r\n background:var(--magnolia-2);border-bottom:1px solid var(--line);border-left:1px solid var(--line);}\r\n .axelor-field-service .pl-hd.we{background:#EFEFF7;color:#A6ADC4;}\r\n .axelor-field-service .pl-hd:first-child{border-left:none;}\r\n .axelor-field-service .pl-nm{display:flex;align-items:center;gap:7px;padding:11px 12px;\r\n border-bottom:1px solid var(--line);font-size:12px;color:var(--navy);background:var(--white);}\r\n .axelor-field-service .pl-nm .ar{width:14px;height:14px;flex-shrink:0;stroke:var(--wheelwright);fill:none;stroke-width:2.4;\r\n transition:transform .18s;}\r\n .axelor-field-service .pl-row.open .pl-nm .ar{transform:rotate(90deg);}\r\n .axelor-field-service .pl-nm b{font-weight:600;}\r\n .axelor-field-service .pl-nm.sub{padding-left:33px;font-size:11.5px;color:var(--wheelwright);background:var(--magnolia-2);}\r\n .axelor-field-service .pl-slot{border-bottom:1px solid var(--line);border-left:1px solid var(--line);\r\n background:var(--magnolia-2);min-height:40px;display:flex;align-items:center;padding:5px;}\r\n .axelor-field-service .pl-bar2{flex:1;cursor:pointer;border:none;border-radius:6px;\r\n font-family:inherit;font-size:11px;font-weight:600;color:var(--white);padding:8px 10px;\r\n text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;\r\n transition:transform .16s,box-shadow .16s,filter .16s;}\r\n .axelor-field-service .pl-bar2:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(1,1,101,.22);filter:brightness(1.05);}\r\n .axelor-field-service .pl-bar2:focus-visible{outline:2px solid var(--navy);outline-offset:2px;}\r\n .axelor-field-service .pl-bar2.li{background:rgba(62,207,142,.10);color:var(--ocean-dark);\r\n border:1.5px dashed var(--ocean);font-weight:500;}\r\n .axelor-field-service .pl-foot{display:flex;align-items:center;gap:15px;flex-wrap:wrap;\r\n padding:11px 14px;border-top:1px solid var(--line);background:var(--magnolia-2);}\r\n .axelor-field-service .pl-lg{display:flex;align-items:center;gap:7px;font-size:11px;color:var(--wheelwright);}\r\n .axelor-field-service .pl-lg i{width:11px;height:11px;border-radius:3px;display:inline-block;}\r\n .axelor-field-service .pl-hint{margin-left:auto;font-family:'Chakra Petch',monospace;font-size:9.5px;\r\n letter-spacing:.05em;text-transform:uppercase;color:#B9C0D4;}\r\n .axelor-field-service .pl-pop{position:absolute;z-index:10;width:246px;opacity:0;pointer-events:none;\r\n transform:translateY(6px);transition:opacity .18s,transform .18s;\r\n background:var(--white);border:1px solid var(--line-2);border-radius:12px;\r\n box-shadow:0 20px 46px rgba(1,1,101,.22);overflow:hidden;}\r\n .axelor-field-service .pl-pop.on{opacity:1;pointer-events:auto;transform:translateY(0);}\r\n .axelor-field-service .pl-pop-h{padding:10px 13px;background:var(--navy);color:var(--white);\r\n font-size:11.5px;font-weight:600;}\r\n .axelor-field-service .pl-pop-b{padding:12px 13px;}\r\n .axelor-field-service .pl-pop-b .l{display:flex;justify-content:space-between;gap:10px;\r\n font-size:11.5px;padding:5px 0;color:var(--wheelwright);}\r\n .axelor-field-service .pl-pop-b .l b{color:var(--navy);font-weight:600;text-align:right;}\r\n .axelor-field-service .pl-pop-a{display:flex;gap:8px;padding:0 13px 13px;}\r\n .axelor-field-service .pl-pop-a button{flex:1;cursor:pointer;border:none;border-radius:8px;\r\n font-family:inherit;font-size:11px;font-weight:600;padding:8px;transition:filter .16s;}\r\n .axelor-field-service .pl-pop-a button:hover{filter:brightness(1.06);}\r\n .axelor-field-service .pl-pop-a .b1{background:var(--ocean);color:var(--navy);}\r\n .axelor-field-service .pl-pop-a .b2{background:var(--magnolia);color:var(--navy);border:1px solid var(--line-2);}\r\n\r\n \/* colonne des techniciens *\/\r\n .axelor-field-service .pl-nm{display:flex;align-items:center;gap:9px;padding:9px 12px;\r\n border-bottom:1px solid var(--line);background:var(--white);}\r\n .axelor-field-service .pl-nm .av{width:30px;height:30px;border-radius:9px;flex-shrink:0;\r\n display:flex;align-items:center;justify-content:center;background:var(--navy);color:var(--ocean);\r\n font-family:'Chakra Petch',monospace;font-size:11px;font-weight:700;}\r\n .axelor-field-service .pl-nm .id{flex:1;min-width:0;line-height:1.2;}\r\n .axelor-field-service .pl-nm .id b{display:block;font-size:12px;font-weight:600;color:var(--navy);}\r\n .axelor-field-service .pl-nm .id i{font-style:normal;font-size:10.5px;color:var(--wheelwright);}\r\n .axelor-field-service .pl-nm .ch{flex-shrink:0;font-family:'Chakra Petch',monospace;font-size:10px;\r\n font-weight:700;color:var(--ocean-dark);background:rgba(62,207,142,.13);\r\n border:1px solid rgba(62,207,142,.3);padding:3px 8px;border-radius:100px;}\r\n \/* barres d'intervention *\/\r\n .axelor-field-service .pl-slot{border-bottom:1px solid var(--line);border-left:1px solid var(--line);\r\n background:var(--magnolia-2);min-height:54px;display:flex;padding:5px;}\r\n .axelor-field-service .pl-slot.we{background:#EFEFF7;}\r\n .axelor-field-service .pl-bar2{flex:1;min-width:0;border:none;border-radius:8px;cursor:pointer;\r\n font-family:'Poppins',sans-serif;padding:7px 10px;text-align:left;\r\n display:flex;flex-direction:column;justify-content:center;gap:2px;\r\n transition:transform .16s,box-shadow .16s,filter .16s;}\r\n .axelor-field-service .pl-bar2 .bt{font-size:11.5px;font-weight:600;line-height:1.2;\r\n white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}\r\n .axelor-field-service .pl-bar2 em{font-style:normal;font-size:10px;opacity:.8;line-height:1.2;\r\n white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}\r\n .axelor-field-service .pl-bar2:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(1,1,101,.22);filter:brightness(1.05);}\r\n .axelor-field-service .pl-bar2:focus-visible{outline:2px solid var(--navy);outline-offset:2px;}\r\n .axelor-field-service .pl-bar2.co{background:var(--indigo);color:#fff;}\r\n .axelor-field-service .pl-bar2.ur{background:var(--orange);color:#fff;}\r\n .axelor-field-service .pl-bar2.oc{background:var(--ocean);color:#07331f;}\r\n .axelor-field-service .pl-bar2.co,\r\n .axelor-field-service .pl-bar2.co .bt,\r\n .axelor-field-service .pl-bar2.co em,\r\n .axelor-field-service .pl-bar2.ur,\r\n .axelor-field-service .pl-bar2.ur .bt,\r\n .axelor-field-service .pl-bar2.ur em{color:#ffffff;}\r\n .axelor-field-service .pl-bar2.oc .bt,\r\n .axelor-field-service .pl-bar2.oc em{color:#07331f;}\r\n .axelor-field-service .pl-bar2.co em,\r\n .axelor-field-service .pl-bar2.ur em{opacity:.9;}\r\n .axelor-field-service .pl-bar2.li{background:rgba(62,207,142,.08);color:var(--ocean-dark);\r\n border:1.5px dashed var(--ocean);justify-content:center;align-items:center;}\r\n .axelor-field-service .pl-bar2.li .bt{font-weight:500;}\r\n \/* cartes de gauche : elles remplissent la hauteur, plus d'espaces morts *\/\r\n\r\n .axelor-field-service .vhead{max-width:840px;margin-bottom:22px;}\r\n .axelor-field-service .pintro{font-size:15px;line-height:1.65;color:var(--wheelwright);margin-bottom:18px;}\r\n .axelor-field-service .pintro strong{color:var(--navy);font-weight:600;}\r\n .axelor-field-service .pcards{display:flex;flex-direction:column;gap:11px;}\r\n .axelor-field-service .pc{display:flex;align-items:center;gap:12px;padding:15px 16px;border-radius:13px;\r\n background:var(--magnolia-2);border:1px solid var(--line);font-size:13.5px;color:var(--navy);line-height:1.4;\r\n transition:transform .2s,border-color .2s;}\r\n .axelor-field-service .pc:hover{transform:translateX(3px);border-color:rgba(62,207,142,.45);}\r\n .axelor-field-service .pc svg{width:19px;height:19px;flex-shrink:0;stroke:var(--ocean-dark);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n \/* base mobile : colonne technicien compacte, planning defilable *\/\r\n .axelor-field-service .pl-grid{min-width:660px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:150px repeat(7,minmax(78px,1fr));}\r\n .axelor-field-service .pl-grid.moi,.axelor-field-service .pl-grid.jou{grid-template-columns:150px repeat(4,minmax(110px,1fr));}\r\n .axelor-field-service .pl-nm .ch{display:none;}\r\n @media (min-width:640px){\r\n .axelor-field-service .pl-grid{min-width:840px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:196px repeat(7,minmax(92px,1fr));}\r\n .axelor-field-service .pl-grid.moi,.axelor-field-service .pl-grid.jou{grid-template-columns:196px repeat(4,minmax(130px,1fr));}\r\n .axelor-field-service .pl-nm .ch{display:inline-block;}\r\n }\r\n @media (min-width:960px){\r\n .axelor-field-service .feat.vA{align-items:stretch;gap:32px;}\r\n .axelor-field-service .feat.vA .feat-txt{flex:0.56;display:flex;flex-direction:column;}\r\n .axelor-field-service .feat.vA .feat-media{flex:1.62;}\r\n .axelor-field-service .pcards{flex:1;}\r\n .axelor-field-service .pc{flex:1;}\r\n }\r\n\r\n \/* [FIX INTEGRATION] Divi applique ses propres couleurs sur span, p et em :\r\n on force explicitement la couleur sur chaque descendant du composant IA,\r\n au lieu de compter sur l'heritage. *\/\r\n .axelor-ai-sector .ai-trust,\r\n .axelor-ai-sector .ai-trust > span,\r\n .axelor-ai-sector .ai-trust span,\r\n .axelor-ai-sector .ai-trust p{color:#ffffff;}\r\n .axelor-ai-sector .ai-trust strong{color:#ffffff;font-weight:600;}\r\n .axelor-ai-sector .ai-frame,\r\n .axelor-ai-sector .ai-frame span,\r\n .axelor-ai-sector .ai-frame p{color:rgba(255,255,255,.86);}\r\n .axelor-ai-sector .ai-frame strong{color:#ffffff;}\r\n .axelor-ai-sector .scenario h3,\r\n .axelor-ai-sector .scenario h3 span{color:#ffffff;}\r\n .axelor-ai-sector .sc-q,\r\n .axelor-ai-sector .sc-q span{color:rgba(255,255,255,.78);}\r\n .axelor-ai-sector .sc-r,\r\n .axelor-ai-sector .sc-r span{color:rgba(255,255,255,.80);}\r\n .axelor-ai-sector .ai-inner h2,\r\n .axelor-ai-sector .ai-inner h2 span:not(.accent){color:#ffffff;}\r\n<\/style>\r\n<div class=\"axelor-ai-sector\">\r\n<section class=\"ai-sec\">\r\n <span class=\"ai-grid-deco\"><\/span><span class=\"ai-halo h1\"><\/span><span class=\"ai-halo h2\"><\/span>\r\n <div class=\"ai-inner\">\r\n <span class=\"ai-badge\"><span class=\"ais-pl\"><\/span>Nouveau | Axelor IA<\/span>\r\n <h2>L'IA qui <span class=\"accent\">agit<\/span> sur vos interventions<\/h2>\r\n <div class=\"ai-frame\">\r\n Imaginez un ChatGPT int\u00e9gr\u00e9 nativement \u00e0 votre ERP, avec acc\u00e8s \u00e0 tout votre parc install\u00e9, \u00e0 vos contrats et \u00e0 l'historique de vos interventions, et des agents qui <strong>agissent vraiment<\/strong>.\r\n <\/div>\r\n <div class=\"scenarios\">\r\n <div class=\"scenario s-red\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M10.29 3.86 1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"\/><path d=\"M12 9v4M12 17h.01\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Pr\u00e9diction<\/span>\r\n <\/div>\r\n <h3>Alerte avant la rupture d'engagement<\/h3>\r\n <div class=\"sc-q\">\u00ab Quels contrats risquent de sortir du d\u00e9lai promis cette semaine ? \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>d\u00e9tecte<\/strong> les interventions en risque de d\u00e9passement, <strong>alerte<\/strong> le responsable et <strong>propose la replanification<\/strong> d\u00e9j\u00e0 pr\u00e9par\u00e9e.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-orange\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Optimisation<\/span>\r\n <\/div>\r\n <h3>Replanifie la semaine des techniciens<\/h3>\r\n <div class=\"sc-q\">\u00ab Un technicien est absent lundi, r\u00e9organise ses interventions. \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>recalcule<\/strong> le planning selon les comp\u00e9tences et les engagements contractuels, puis <strong>affecte<\/strong> les interventions.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-indigo\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.3-4.3\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Recherche<\/span>\r\n <\/div>\r\n <h3>Retrouve l'historique d'un \u00e9quipement<\/h3>\r\n <div class=\"sc-q\">\u00ab Cette chaudi\u00e8re est d\u00e9j\u00e0 tomb\u00e9e en panne combien de fois cette ann\u00e9e ? \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>interroge<\/strong> l'historique du parc, <strong>consolide<\/strong> les interventions pass\u00e9es et <strong>restitue<\/strong> la r\u00e9ponse sourc\u00e9e.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-ocean\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">No-Code<\/span>\r\n <\/div>\r\n <h3>Cr\u00e9e le suivi qui vous manque<\/h3>\r\n <div class=\"sc-q\">\u00ab Ajoute un tableau de bord de la rentabilit\u00e9 par contrat de maintenance. \u00bb<\/div>\r\n <p class=\"sc-r\">Agent Studio <strong>cr\u00e9e<\/strong> le tableau de bord et les champs n\u00e9cessaires, <strong>sans une ligne de code<\/strong>.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-trust\">\r\n <svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"11\" rx=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>\r\n <span><strong>Vos permissions s'appliquent avant tout acc\u00e8s aux donn\u00e9es.<\/strong> Chaque demande passe par une couche qui v\u00e9rifie les droits de l'utilisateur : l'agent ne voit et ne modifie que ce que la personne a le droit de voir et de modifier.<\/span>\r\n <\/div>\r\n <div class=\"ai-cta\">\r\n <div class=\"button-group\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/erp-agentique\/\"><p style=\"margin-bottom:0px\">D\u00e9couvrir l'ERP agentique<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Voir une d\u00e9mo<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n<\/div>\r\n\r\n<div class=\"axelor-field-service\">\r\n\r\n <!-- PLANIFICATION -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head vhead reveal\">\r\n <span class=\"eyebrow\">Planification<\/span>\r\n <h2>Un planning qui tient compte du terrain<\/h2>\r\n <\/div>\r\n <div class=\"feat vA\">\r\n <div class=\"feat-txt reveal\">\r\n <p class=\"pintro\">Affectez chaque intervention au bon technicien, absorbez les urgences et replanifiez en cas d'al\u00e9a <strong>sans perdre l'engagement client<\/strong>.<\/p>\r\n <div class=\"pcards\">\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><span>Charge par technicien : jour, semaine, mois<\/span><\/div>\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><\/svg><span>Affectation selon la comp\u00e9tence requise<\/span><\/div>\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 1 0 3-6.7\"\/><path d=\"M3 4v5h5\"\/><\/svg><span>R\u00e9currences g\u00e9n\u00e9r\u00e9es depuis les contrats<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"feat-media reveal d1\"><div class=\"pl\">\r\n <div class=\"pl-bar\">\r\n <div class=\"pl-seg\" id=\"plSeg\">\r\n <button data-v=\"jou\">Jour<\/button><button data-v=\"sem\" class=\"on\">Semaine<\/button><button data-v=\"moi\">Mois<\/button>\r\n <\/div>\r\n <div class=\"pl-nav\">\r\n <button aria-label=\"P\u00e9riode pr\u00e9c\u00e9dente\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n <button aria-label=\"P\u00e9riode suivante\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n <\/div>\r\n <span class=\"pl-date\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><span id=\"plRange\">26 mai - 1 juin 2025<\/span><\/span>\r\n <button class=\"pl-today\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg>Aujourd'hui<\/button>\r\n <\/div>\r\n <div class=\"pl-scroll\">\r\n <div class=\"pl-view on\" data-v=\"sem\"><div class=\"pl-grid sem\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">Lun 26<\/div><div class=\"pl-hd\">Mar 27<\/div><div class=\"pl-hd\">Mer 28<\/div><div class=\"pl-hd\">Jeu 29<\/div><div class=\"pl-hd\">Ven 30<\/div><div class=\"pl-hd we\">Sam 31<\/div><div class=\"pl-hd we\">Dim 01<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 3\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | Nantes\" data-p=\"26 au 28 mai, 08:00 - 17:00\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>Gerard Solutions | Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"30 mai, 14:00 - 16:00\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"26 mai, journ\u00e9e\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"27 et 28 mai\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat | Rennes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"28 et 29 mai\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Ouest Froid | Laval\" data-p=\"30 mai, 09:00 - 12:00\" data-s=\"Demande D-518\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Laval<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"26 mai, 10:00 - 12:00\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance pr\u00e9ventive\" data-c=\"Loire \u00c9quipements | Angers\" data-p=\"29 et 30 mai\" data-s=\"Contrat C-076\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance<\/span><em>Angers<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Breizh Services | Brest\" data-p=\"26 et 27 mai\" data-s=\"Demande D-503\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Brest<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Intervention SAV\" data-c=\"Golfe Habitat | Vannes\" data-p=\"29 mai, 14:00 - 17:00\" data-s=\"Demande D-509\" data-g=\"Sous garantie\"><span class=\"bt\">SAV<\/span><em>Vannes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><\/div><\/div>\r\n <div class=\"pl-view\" data-v=\"moi\"><div class=\"pl-grid moi\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">Sem. 22<\/div><div class=\"pl-hd\">Sem. 23<\/div><div class=\"pl-hd\">Sem. 24<\/div><div class=\"pl-hd\">Sem. 25<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | 4 sites\" data-p=\"Semaines 22 et 23\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>4 sites | Gerard<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"Semaine 25\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"Semaines 23 et 24\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"Semaine 23\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"Semaine 24\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"Semaine 22\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance pr\u00e9ventive\" data-c=\"Loire \u00c9quipements | Angers\" data-p=\"Semaines 24 et 25\" data-s=\"Contrat C-076\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance<\/span><em>Angers<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannages\" data-c=\"Breizh Services et Golfe Habitat\" data-p=\"Semaines 22 et 23\" data-s=\"Demandes D-503, D-509\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannages<\/span><em>Brest et Vannes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><\/div><\/div>\r\n <div class=\"pl-view\" data-v=\"jou\"><div class=\"pl-grid jou\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">08:00 - 10:00<\/div><div class=\"pl-hd\">10:00 - 12:00<\/div><div class=\"pl-hd\">14:00 - 16:00<\/div><div class=\"pl-hd\">16:00 - 18:00<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | Nantes\" data-p=\"Lundi 26 mai, 08:00 - 12:00\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>Gerard Solutions<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"Lundi 26 mai, 16:00 - 18:00\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"Lundi 26 mai, 10:00 - 16:00\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"Lundi 26 mai, 10:00 - 16:00\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"Lundi 26 mai, 08:00 - 10:00\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"Lundi 26 mai, 14:00 - 18:00\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite contractuelle<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Breizh Services | Brest\" data-p=\"Lundi 26 mai, 08:00 - 12:00\" data-s=\"Demande D-503\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Brest<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><\/div><\/div>\r\n <\/div>\r\n <div class=\"pl-foot\">\r\n <span class=\"pl-lg\"><i style=\"background:var(--indigo)\"><\/i>Sous contrat<\/span>\r\n <span class=\"pl-lg\"><i style=\"background:var(--ocean)\"><\/i>Ponctuelle<\/span>\r\n <span class=\"pl-lg\"><i style=\"background:var(--orange)\"><\/i>Urgence<\/span>\r\n <span class=\"pl-hint\">Cliquez une intervention<\/span>\r\n <\/div>\r\n <div class=\"pl-pop\" id=\"plPop\"><\/div>\r\n <\/div><\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>En cas d'al\u00e9a, l'agent <strong>recalcule la tourn\u00e9e<\/strong> selon les comp\u00e9tences et les d\u00e9lais contractuels, puis <strong>pr\u00e9vient<\/strong> les clients concern\u00e9s.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 01 PARC CLIENT -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Parc client<\/span>\r\n <h2>Savoir exactement ce qui est install\u00e9, et o\u00f9<\/h2>\r\n <p>Suivez le parc de chaque client et tous les \u00e9quipements install\u00e9s. Chaque mat\u00e9riel est trac\u00e9 par son <strong>num\u00e9ro de suivi<\/strong>, avec l'historique complet des interventions qui lui sont rattach\u00e9es.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Mod\u00e8les de parc r\u00e9utilisables d'un site \u00e0 l'autre<\/li>\r\n <li>Tra\u00e7abilit\u00e9 par num\u00e9ro de s\u00e9rie ou de suivi<\/li>\r\n <li>Historique des interventions par \u00e9quipement<\/li>\r\n <li>Parc consultable et modifiable depuis le mobile<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/modele-de-parc.png\" alt=\"Gestion du parc client et des \u00e9quipements install\u00e9s dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>retrouve l'historique complet<\/strong> d'un \u00e9quipement en une question, et <strong>signale<\/strong> les mat\u00e9riels qui reviennent trop souvent en panne.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 02 DEMANDES CLIENT -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Demandes client<\/span>\r\n <h2>Ne plus perdre une demande, ni un d\u00e9lai contractuel<\/h2>\r\n <p>Recevez et suivez les demandes en direct, et programmez l'intervention sans ressaisie. Le syst\u00e8me g\u00e8re les <strong>garanties de temps d'intervention<\/strong>, pour que l'engagement pris au contrat soit tenu.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Suivi des demandes en temps r\u00e9el<\/li>\r\n <li>Programmation d'une intervention \u00e0 la demande<\/li>\r\n <li>Gestion des garanties de temps d'intervention<\/li>\r\n <li>Lien direct avec le parc et le contrat du client<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/demande-client.png\" alt=\"Suivi des demandes client et programmation des interventions dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>qualifie la demande<\/strong> d\u00e8s son arriv\u00e9e, identifie la garantie applicable et <strong>propose le cr\u00e9neau<\/strong> qui tient l'engagement.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- PIECES ET MATERIEL -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pi\u00e8ces et mat\u00e9riel<\/span>\r\n <h2>Du bon de commande \u00e0 la pi\u00e8ce pos\u00e9e, un seul flux<\/h2>\r\n <p>Ce que le technicien pose sur site met \u00e0 jour votre stock et alimente la facturation, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"steps4\">\r\n <div class=\"s4 reveal\">\r\n <h3>Le besoin est identifi\u00e9<\/h3>\r\n <p>Les pi\u00e8ces sont rattach\u00e9es \u00e0 l'intervention, selon le type d'op\u00e9ration ou l'\u00e9quipement.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal d1\">\r\n <h3>Le mat\u00e9riel est r\u00e9serv\u00e9<\/h3>\r\n <p>Disponibilit\u00e9 et d\u00e9p\u00f4t visibles en un coup d'\u0153il, r\u00e9servation avant le d\u00e9part.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal d2\">\r\n <h3>La pose est saisie sur place<\/h3>\r\n <p>Le technicien scanne le code-barres depuis son mobile, m\u00eame sans r\u00e9seau.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal\">\r\n <h3>Stock et facture suivent<\/h3>\r\n <p>Mouvement de stock g\u00e9n\u00e9r\u00e9, r\u00e9approvisionnement d\u00e9clench\u00e9, pi\u00e8ces hors contrat refactur\u00e9es.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>anticipe les pi\u00e8ces n\u00e9cessaires<\/strong> \u00e0 partir de l'historique de l'\u00e9quipement, et <strong>alerte<\/strong> quand un stock passe sous le seuil qui met une tourn\u00e9e en risque.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 03 INTERVENTIONS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Interventions<\/span>\r\n <h2>Voir l'\u00e9tat de toutes vos interventions en un coup d'\u0153il<\/h2>\r\n <p>Visualisez l'\u00e9tat et la planification de vos interventions, suivez chaque \u00e9tape et retrouvez le d\u00e9tail des \u00e9quipements concern\u00e9s. Les <strong>rapports d'intervention<\/strong> restent accessibles et rattach\u00e9s au bon dossier.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Vue d'ensemble de l'\u00e9tat et du planning des interventions<\/li>\r\n <li>Suivi \u00e9tape par \u00e9tape jusqu'\u00e0 la cl\u00f4ture<\/li>\r\n <li>Rapports d'intervention rattach\u00e9s aux \u00e9quipements<\/li>\r\n <li>Interventions pr\u00e9ventives comme curatives<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\" alt=\"Suivi et planification des interventions terrain dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 04 QUESTIONNAIRES -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Questionnaires<\/span>\r\n <h2>Un technicien ne repart jamais sans l'information utile<\/h2>\r\n <p>Cr\u00e9ez des questionnaires enti\u00e8rement param\u00e9trables pour guider vos techniciens pendant l'intervention. Vous obtenez des <strong>rapports complets et homog\u00e8nes<\/strong>, et vous voyez imm\u00e9diatement les actions \u00e0 pr\u00e9voir.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Questionnaires param\u00e9trables par type d'intervention<\/li>\r\n <li>Aucune information oubli\u00e9e sur place<\/li>\r\n <li>Rapports normalis\u00e9s d'un technicien \u00e0 l'autre<\/li>\r\n <li>Visibilit\u00e9 imm\u00e9diate sur les actions \u00e0 replanifier<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/questionnaire1-1.png\" alt=\"Questionnaires param\u00e9trables pour les techniciens dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>d\u00e9tecte un rapport incomplet<\/strong> \u00e0 la cl\u00f4ture et relance le technicien pendant qu'il est encore sur site.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 05 CONTRATS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Contrats de maintenance<\/span>\r\n <h2>Vos visites r\u00e9currentes se planifient toutes seules<\/h2>\r\n <p>La gestion des interventions est directement reli\u00e9e au module contrat. Le syst\u00e8me <strong>planifie automatiquement les prochaines interventions r\u00e9currentes<\/strong> en fonction des \u00e9quipements sous contrat, sur toute la dur\u00e9e de l'engagement.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Contrats rattach\u00e9s aux clients, aux sites et aux \u00e9quipements<\/li>\r\n <li>Planification automatique des visites r\u00e9currentes<\/li>\r\n <li>Distinction entre ce qui est couvert et ce qui se refacture<\/li>\r\n <li>Visibilit\u00e9 sur le plan de maintenance \u00e0 venir<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/contrat1.png\" alt=\"Gestion des contrats de maintenance et des interventions r\u00e9currentes dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>surveille la rentabilit\u00e9<\/strong> de chaque contrat et <strong>alerte<\/strong> avant qu'un renouvellement ne se n\u00e9gocie \u00e0 l'aveugle.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 06 MOBILE -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Application mobile<\/span>\r\n <h2>Le terrain fonctionne, m\u00eame sans r\u00e9seau<\/h2>\r\n <p>Vos techniciens acc\u00e8dent \u00e0 l'intervention, au parc et aux \u00e9quipements sur Android et iOS. Le <strong>mode hors ligne est natif et param\u00e9trable<\/strong> : vous choisissez ce qui reste accessible en zone blanche.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Suivi et r\u00e9alisation des interventions sur site<\/li>\r\n <li>Relev\u00e9s de contr\u00f4le qualit\u00e9, y compris hors connexion<\/li>\r\n <li>Lecture de code-barres par douchette ou cam\u00e9ra<\/li>\r\n <li>\u00c9crans personnalisables depuis le Studio, sans d\u00e9veloppement<\/li>\r\n <\/ul>\r\n\r\n <div class=\"button-group\" style=\"margin-top:20px;\">\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/axelor-mobile\/\"><p style=\"margin-bottom:0px\">Axelor Mobile<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/07\/module-intervention.png\" alt=\"Module intervention de l'application mobile Axelor pour les techniciens terrain\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>Le technicien <strong>interroge l'ERP en langage naturel<\/strong> depuis son mobile pour retrouver une proc\u00e9dure ou l'historique du site.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- L'ERP DERRIERE LE TERRAIN -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Ce qui change tout<\/span>\r\n <h2>Derri\u00e8re l'intervention, un ERP complet<\/h2>\r\n <p>Chez Axelor, l'intervention n'est jamais un \u00eelot. Elle partage le m\u00eame socle que vos devis, votre stock, votre comptabilit\u00e9 et votre relation client. Une information saisie une fois circule partout, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"uses\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:16px;\">\r\n <div class=\"use reveal\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><path d=\"M14 2v6h6M9 13h6M9 17h4\"\/><\/svg><\/span>\r\n <h3>Devis et facturation<\/h3>\r\n <\/div>\r\n <p>Le devis de d\u00e9pannage, la refacturation hors contrat et la facture partent du m\u00eame dossier que l'intervention, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d1\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z\"\/><path d=\"M3.3 7L12 12l8.7-5M12 22V12\"\/><\/svg><\/span>\r\n <h3>Stock et pi\u00e8ces d\u00e9tach\u00e9es<\/h3>\r\n <\/div>\r\n <p>Les pi\u00e8ces consomm\u00e9es sur site sortent du stock. Vous pilotez le r\u00e9approvisionnement sans tableur parall\u00e8le.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d2\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 3v18h18\"\/><path d=\"M7 14l4-4 3 3 5-6\"\/><\/svg><\/span>\r\n <h3>Rentabilit\u00e9 par contrat<\/h3>\r\n <\/div>\r\n <p>Temps pass\u00e9, pi\u00e8ces pos\u00e9es, d\u00e9placements : vous savez quels contrats et quels clients sont r\u00e9ellement rentables.<\/p>\r\n <\/div>\r\n <div class=\"use reveal\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><\/svg><\/span>\r\n <h3>CRM et relation client<\/h3>\r\n <\/div>\r\n <p>Une intervention est aussi une occasion commerciale. Le CRM et le support client partagent la m\u00eame fiche que le parc install\u00e9.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d1\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/span>\r\n <h3>Temps et notes de frais<\/h3>\r\n <\/div>\r\n <p>Le technicien saisit ses heures et photographie ses justificatifs depuis le mobile. La paie et la refacturation suivent.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d2\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span>\r\n <h3>Qualit\u00e9 et conformit\u00e9<\/h3>\r\n <\/div>\r\n <p>Relev\u00e9s de contr\u00f4le, non-conformit\u00e9s et tra\u00e7abilit\u00e9 documentaire s'appuient sur le module qualit\u00e9, disponible aussi sur mobile.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"def-line reveal\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\r\n <span><strong>Un seul mod\u00e8le de donn\u00e9es, du premier appel client \u00e0 la derni\u00e8re \u00e9criture comptable.<\/strong> Vos \u00e9quipes travaillent sur la m\u00eame information, au m\u00eame moment, sans se renvoyer de fichiers.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- UNE JOURNEE PILOTEE PAR LES AGENTS -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Agentique<\/span>\r\n <h2>Une journ\u00e9e o\u00f9 les agents travaillent avec vos \u00e9quipes<\/h2>\r\n <p>Voici ce que les agents prennent en charge sur une journ\u00e9e ordinaire, pendant que vos techniciens interviennent.<\/p>\r\n <\/div>\r\n <div class=\"day\">\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">06:30<\/span>\r\n <div class=\"dy-c\">\r\n <h3>La tourn\u00e9e est pr\u00e9par\u00e9e avant l'arriv\u00e9e des \u00e9quipes<\/h3>\r\n <p>L'agent contr\u00f4le les interventions du jour, v\u00e9rifie que chaque technicien a les pi\u00e8ces n\u00e9cessaires en stock et signale celles qui manquent.<\/p>\r\n <span class=\"who\">Agent planification<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">09:15<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Une urgence arrive, elle est qualifi\u00e9e seule<\/h3>\r\n <p>Une panne est signal\u00e9e sur un \u00e9quipement sous contrat. L'agent identifie la garantie de temps applicable, retrouve l'historique du mat\u00e9riel et propose le cr\u00e9neau qui tient l'engagement.<\/p>\r\n <span class=\"who\">Agent demandes<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">11:40<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Un retard menace un autre client<\/h3>\r\n <p>Une intervention d\u00e9borde. L'agent d\u00e9tecte le risque de d\u00e9passement sur les rendez-vous suivants, pr\u00e9vient le client concern\u00e9 et pr\u00e9pare la replanification pour validation.<\/p>\r\n <span class=\"who\">Agent planification<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">16:20<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Un rapport incomplet est rattrap\u00e9 le jour m\u00eame<\/h3>\r\n <p>Un questionnaire est rest\u00e9 partiel. L'agent le d\u00e9tecte \u00e0 la cl\u00f4ture, relance le technicien pendant qu'il est encore sur site, et \u00e9vite un retour inutile la semaine suivante.<\/p>\r\n <span class=\"who\">Agent qualit\u00e9<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">18:00<\/span>\r\n <div class=\"dy-c\">\r\n <h3>La facturation du jour est pr\u00eate<\/h3>\r\n <p>L'agent distingue ce qui est couvert par le contrat de ce qui doit \u00eatre refactur\u00e9, pr\u00e9pare les \u00e9l\u00e9ments et signale les interventions dont la marge sort de l'ordinaire.<\/p>\r\n <span class=\"who\">Agent facturation<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"button-group center\" style=\"margin-top:30px;\">\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/axelor-agent-suite\/\"><p style=\"margin-bottom:0px\">Axelor Agent Suite<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- DIFFERENCIATEURS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pourquoi Axelor<\/span>\r\n <h2>Pourquoi les entreprises de service choisissent Axelor<\/h2>\r\n <p>Six atouts qui p\u00e8sent dans la d\u00e9cision, de la direction g\u00e9n\u00e9rale jusqu'aux techniciens sur le terrain.<\/p>\r\n <\/div>\r\n <div class=\"gloss\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:16px;\">\r\n <div class=\"gl reveal\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2L2 7l10 5 10-5-10-5z\"\/><path d=\"M2 17l10 5 10-5M2 12l10 5 10-5\"\/><\/svg><\/span><h3>Un ERP complet d\u00e8s le premier jour<\/h3><p>Le field service partage le m\u00eame mod\u00e8le de donn\u00e9es que les ventes, les achats, le stock, la comptabilit\u00e9 et le CRM. Aucun connecteur \u00e0 maintenir entre le terrain et le si\u00e8ge.<\/p><\/div>\r\n <div class=\"gl reveal d1\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M16 18l6-6-6-6M8 6l-6 6 6 6\"\/><\/svg><\/span><h3>Open source et auditable<\/h3><p>Le code est ouvert. Vous n'\u00eates pas enferm\u00e9 dans une bo\u00eete noire, et vos \u00e9quipes ou votre int\u00e9grateur peuvent v\u00e9rifier le fonctionnement r\u00e9el.<\/p><\/div>\r\n <div class=\"gl reveal d2\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><h3>\u00c9diteur fran\u00e7ais, h\u00e9bergement au choix<\/h3><p>Cloud, cloud priv\u00e9, h\u00e9bergeur souverain europ\u00e9en ou vos propres serveurs. Un sujet qui compte d\u00e8s que vos interventions touchent des sites sensibles.<\/p><\/div>\r\n <div class=\"gl reveal\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg><\/span><h3>Adaptable sans d\u00e9veloppement<\/h3><p>Vos formulaires d'intervention, vos questionnaires et vos \u00e9crans mobiles se modifient depuis le Studio No-Code. Votre m\u00e9tier n'entre pas dans un moule standard.<\/p><\/div>\r\n <div class=\"gl reveal d1\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span><h3>Une IA qui agit dans vos donn\u00e9es<\/h3><p>Des agents qui replanifient une tourn\u00e9e, alertent avant un d\u00e9passement et cr\u00e9ent le tableau de bord qui vous manque, dans le p\u00e9rim\u00e8tre de droits que vous fixez.<\/p><\/div>\r\n <div class=\"gl reveal d2\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span><h3>Un r\u00e9seau de 60 int\u00e9grateurs<\/h3><p>Le d\u00e9ploiement est men\u00e9 par des partenaires qui connaissent votre m\u00e9tier, avec un acc\u00e8s direct aux \u00e9quipes produit de l'\u00e9diteur.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- FAQ -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">FAQ<\/span>\r\n <h2>Questions fr\u00e9quentes sur le field service<\/h2>\r\n <\/div>\r\n <div class=\"faq\" style=\"max-width:820px;margin:0 auto;\">\r\n <details class=\"reveal\">\r\n <summary>Qu'est-ce qu'un logiciel de field service management ?<\/summary>\r\n <div class=\"faq-a\">Un logiciel de <strong>field service management<\/strong>, ou gestion des services terrain, pilote toutes les op\u00e9rations r\u00e9alis\u00e9es chez le client : installation, maintenance pr\u00e9ventive, d\u00e9pannage et service apr\u00e8s-vente. Il couvre le suivi du parc install\u00e9, la r\u00e9ception et la qualification des demandes, la planification des techniciens, la r\u00e9alisation de l'intervention sur mobile et le rapport qui en d\u00e9coule. Chez Axelor, ces fonctions ne sont pas un outil s\u00e9par\u00e9 : elles font partie de l'ERP, donc la facturation, le stock de pi\u00e8ces et la comptabilit\u00e9 suivent sans ressaisie.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Quelle diff\u00e9rence entre un logiciel de field service et une GMAO ?<\/summary>\r\n <div class=\"faq-a\">Une <strong>GMAO<\/strong> g\u00e8re la maintenance de vos propres \u00e9quipements, \u00e0 l'int\u00e9rieur de votre site. Un logiciel de <strong>field service<\/strong> g\u00e8re les interventions r\u00e9alis\u00e9es chez vos clients, sur un parc que vous avez install\u00e9 et que vous entretenez sous contrat. La diff\u00e9rence est structurante : le field service implique la gestion de contrats commerciaux, de garanties de temps d'intervention, de refacturation et de techniciens itin\u00e9rants. Axelor couvre le suivi du parc client, les contrats et la mobilit\u00e9 terrain.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment suivre le parc install\u00e9 chez mes clients ?<\/summary>\r\n <div class=\"faq-a\">Chaque \u00e9quipement install\u00e9 est enregistr\u00e9 dans le parc du client, avec son <strong>num\u00e9ro de suivi<\/strong>, ce qui donne une tra\u00e7abilit\u00e9 compl\u00e8te. Toutes les interventions r\u00e9alis\u00e9es sur ce mat\u00e9riel y restent rattach\u00e9es, de l'installation aux d\u00e9pannages successifs. Le technicien consulte et met \u00e0 jour ce parc depuis son mobile, y compris sans connexion. Des mod\u00e8les de parc permettent de dupliquer une configuration type d'un site \u00e0 l'autre.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Les techniciens peuvent-ils travailler sans connexion internet ?<\/summary>\r\n <div class=\"faq-a\">Oui. L'application Axelor Mobile, disponible sur Android et iOS, g\u00e8re <strong>nativement le mode hors ligne<\/strong>. Cette fonction est param\u00e9trable : vous d\u00e9finissez les \u00e9l\u00e9ments qui restent accessibles sans r\u00e9seau. C'est d\u00e9cisif en sous-sol, en local technique ou en zone blanche, o\u00f9 une solution d\u00e9pendante de la connexion laisse le technicien sans historique ni questionnaire.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment g\u00e9rer les contrats de maintenance et les visites r\u00e9currentes ?<\/summary>\r\n <div class=\"faq-a\">La gestion des interventions est reli\u00e9e au module contrat. Le syst\u00e8me <strong>planifie automatiquement les interventions r\u00e9currentes<\/strong> \u00e0 partir des \u00e9quipements couverts, sur toute la dur\u00e9e de l'engagement. Vous gardez la visibilit\u00e9 sur le plan de maintenance \u00e0 venir, et la distinction entre ce qui est couvert par le contrat et ce qui doit \u00eatre refactur\u00e9 est faite au bon endroit.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment garantir des rapports d'intervention complets ?<\/summary>\r\n <div class=\"faq-a\">Par des <strong>questionnaires param\u00e9trables<\/strong> que vous d\u00e9finissez par type d'intervention. Le technicien est guid\u00e9 pendant l'intervention et ne peut pas oublier une information attendue. Vous obtenez des rapports homog\u00e8nes d'un technicien \u00e0 l'autre, exploitables pour la facturation comme pour la preuve de conformit\u00e9, et vous voyez imm\u00e9diatement les actions \u00e0 replanifier.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Peut-on respecter des garanties de temps d'intervention ?<\/summary>\r\n <div class=\"faq-a\">Oui, la gestion des <strong>garanties de temps d'intervention<\/strong> est pr\u00e9vue dans le suivi des demandes client. L'engagement pris au contrat est rattach\u00e9 \u00e0 la demande, ce qui permet de prioriser la planification en cons\u00e9quence. Les agents IA peuvent en outre d\u00e9tecter les interventions en risque de d\u00e9passement et proposer une replanification avant que le d\u00e9lai ne soit d\u00e9pass\u00e9.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Le logiciel s'adapte-t-il \u00e0 mon m\u00e9tier sans d\u00e9veloppement ?<\/summary>\r\n <div class=\"faq-a\">Oui, c'est le r\u00f4le du <a href=\"https:\/\/axelor.com\/fr\/studio\/\">Studio No-Code<\/a>. Vous ajoutez des champs, modifiez les formulaires d'intervention et cr\u00e9ez vos propres \u00e9crans sans \u00e9crire de code, et ces personnalisations se retrouvent dans l'application mobile. Un m\u00e9tier de field service a presque toujours des sp\u00e9cificit\u00e9s, sur les gammes d'op\u00e9rations ou les mentions r\u00e9glementaires, qu'un logiciel fig\u00e9 ne sait pas absorber.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Combien de temps prend la mise en place ?<\/summary>\r\n <div class=\"faq-a\">Sur un p\u00e9rim\u00e8tre field service bien d\u00e9limit\u00e9, comptez g\u00e9n\u00e9ralement quelques mois plut\u00f4t que plus d'un an. La dur\u00e9e d\u00e9pend surtout de la reprise du parc install\u00e9 existant et du nombre de processus \u00e0 couvrir. Une approche efficace consiste \u00e0 d\u00e9marrer sur les interventions et le parc, puis \u00e0 \u00e9tendre aux contrats, \u00e0 la refacturation et \u00e0 la qualit\u00e9 une fois les \u00e9quipes terrain \u00e0 l'aise.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Faut-il d\u00e9ployer tout l'ERP pour utiliser le field service ?<\/summary>\r\n <div class=\"faq-a\">Non. Vous pouvez d\u00e9marrer sur le p\u00e9rim\u00e8tre interventions, parc client et mobilit\u00e9, puis activer progressivement les autres applications selon vos besoins. L'int\u00e9r\u00eat d'Axelor est que ces applications sont <strong>d\u00e9j\u00e0 pr\u00e9sentes et d\u00e9j\u00e0 connect\u00e9es<\/strong> : le jour o\u00f9 vous voulez relier le terrain \u00e0 la facturation ou au stock de pi\u00e8ces, il n'y a pas de projet d'int\u00e9gration \u00e0 lancer.<\/div>\r\n <\/details>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- CTA -->\r\n <section class=\"sec\" style=\"padding-top:0;\">\r\n <div class=\"wrap\">\r\n <div class=\"cta reveal\">\r\n <h2>Voyons vos interventions sur votre propre parc<\/h2>\r\n <p>Nos experts partent d'un de vos contrats r\u00e9els et montrent le parcours complet, de la demande client au rapport sign\u00e9 sur le terrain.<\/p>\r\n <div class=\"button-group center\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Demander une d\u00e9mo<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/gestion-des-interventions\/\"><p style=\"margin-bottom:0px\">Gestion des interventions<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n<\/div>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"WebPage\",\r\n \"@id\": \"https:\/\/axelor.com\/fr\/field-service\/#webpage\",\r\n \"url\": \"https:\/\/axelor.com\/fr\/field-service\/\",\r\n \"name\": \"Logiciel Field Service et gestion des interventions | Axelor\",\r\n \"inLanguage\": \"fr-FR\",\r\n \"dateModified\": \"2026-09-12\",\r\n \"publisher\": {\r\n \"@id\": \"https:\/\/axelor.com\/#organization\"\r\n },\r\n \"isPartOf\": {\r\n \"@type\": \"WebSite\",\r\n \"name\": \"Axelor\",\r\n \"url\": \"https:\/\/axelor.com\/\"\r\n },\r\n \"about\": {\r\n \"@id\": \"https:\/\/axelor.com\/fr\/field-service\/#software\"\r\n }\r\n}\r\n<\/script>\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"Organization\",\r\n \"@id\": \"https:\/\/axelor.com\/#organization\",\r\n \"name\": \"Axelor\",\r\n \"legalName\": \"Axelor SAS\",\r\n \"url\": \"https:\/\/axelor.com\/\",\r\n \"logo\": {\r\n \"@type\": \"ImageObject\",\r\n \"url\": \"https:\/\/axelor.com\/wp-content\/uploads\/2023\/05\/logo-axelor-bleu.svg\"\r\n },\r\n \"foundingDate\": \"2005\",\r\n \"description\": \"Editeur francais d'ERP open source nativement agentique et No-Code.\",\r\n \"address\": {\r\n \"@type\": \"PostalAddress\",\r\n \"addressCountry\": \"FR\"\r\n },\r\n \"sameAs\": [\r\n \"https:\/\/www.linkedin.com\/company\/axelor\/\",\r\n \"https:\/\/github.com\/axelor\",\r\n \"https:\/\/x.com\/Axelor\",\r\n \"https:\/\/www.youtube.com\/c\/AxelorApps\"\r\n ]\r\n}\r\n<\/script>\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"SoftwareApplication\",\r\n \"@id\": \"https:\/\/axelor.com\/fr\/field-service\/#software\",\r\n \"name\": \"Axelor Field 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\"@type\": \"Question\",\r\n \"name\": \"Qu'est-ce qu'un logiciel de field service management ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Un logiciel de field service management, ou gestion des services terrain, pilote toutes les op\u00e9rations r\u00e9alis\u00e9es chez le client : installation, maintenance pr\u00e9ventive, d\u00e9pannage et service apr\u00e8s-vente. Il couvre le suivi du parc install\u00e9, la r\u00e9ception et la qualification des demandes, la planification des techniciens, la r\u00e9alisation de l'intervention sur mobile et le rapport qui en d\u00e9coule. Chez Axelor, ces fonctions ne sont pas un outil s\u00e9par\u00e9 : elles font partie de l'ERP, donc la facturation, le stock de pi\u00e8ces et la comptabilit\u00e9 suivent sans ressaisie.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Quelle diff\u00e9rence entre un logiciel de field service et une GMAO ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Une GMAO g\u00e8re la maintenance de vos propres \u00e9quipements, \u00e0 l'int\u00e9rieur de votre site. Un logiciel de field service g\u00e8re les interventions r\u00e9alis\u00e9es chez vos clients, sur un parc que vous avez install\u00e9 et que vous entretenez sous contrat. La diff\u00e9rence est structurante : le field service implique la gestion de contrats commerciaux, de garanties de temps d'intervention, de refacturation et de techniciens itin\u00e9rants. Axelor couvre le suivi du parc client, les contrats et la mobilit\u00e9 terrain.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Comment suivre le parc install\u00e9 chez mes clients ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Chaque \u00e9quipement install\u00e9 est enregistr\u00e9 dans le parc du client, avec son num\u00e9ro de suivi, ce qui donne une tra\u00e7abilit\u00e9 compl\u00e8te. Toutes les interventions r\u00e9alis\u00e9es sur ce mat\u00e9riel y restent rattach\u00e9es, de l'installation aux d\u00e9pannages successifs. Le technicien consulte et met \u00e0 jour ce parc depuis son mobile, y compris sans connexion. Des mod\u00e8les de parc permettent de dupliquer une configuration type d'un site \u00e0 l'autre.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Les techniciens peuvent-ils travailler sans connexion internet ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Oui. L'application Axelor Mobile, disponible sur Android et iOS, g\u00e8re nativement le mode hors ligne. Cette fonction est param\u00e9trable : vous d\u00e9finissez les \u00e9l\u00e9ments qui restent accessibles sans r\u00e9seau. C'est d\u00e9cisif en sous-sol, en local technique ou en zone blanche, o\u00f9 une solution d\u00e9pendante de la connexion laisse le technicien sans historique ni questionnaire.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Comment g\u00e9rer les contrats de maintenance et les visites r\u00e9currentes ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"La gestion des interventions est reli\u00e9e au module contrat. Le syst\u00e8me planifie automatiquement les interventions r\u00e9currentes \u00e0 partir des \u00e9quipements couverts, sur toute la dur\u00e9e de l'engagement. Vous gardez la visibilit\u00e9 sur le plan de maintenance \u00e0 venir, et la distinction entre ce qui est couvert par le contrat et ce qui doit \u00eatre refactur\u00e9 est faite au bon endroit.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Comment garantir des rapports d'intervention complets ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Par des questionnaires param\u00e9trables que vous d\u00e9finissez par type d'intervention. Le technicien est guid\u00e9 pendant l'intervention et ne peut pas oublier une information attendue. Vous obtenez des rapports homog\u00e8nes d'un technicien \u00e0 l'autre, exploitables pour la facturation comme pour la preuve de conformit\u00e9, et vous voyez imm\u00e9diatement les actions \u00e0 replanifier.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Peut-on respecter des garanties de temps d'intervention ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Oui, la gestion des garanties de temps d'intervention est pr\u00e9vue dans le suivi des demandes client. L'engagement pris au contrat est rattach\u00e9 \u00e0 la demande, ce qui permet de prioriser la planification en cons\u00e9quence. Les agents IA peuvent en outre d\u00e9tecter les interventions en risque de d\u00e9passement et proposer une replanification avant que le d\u00e9lai ne soit d\u00e9pass\u00e9.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Le logiciel s'adapte-t-il \u00e0 mon m\u00e9tier sans d\u00e9veloppement ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Oui, c'est le r\u00f4le du Studio No-Code. Vous ajoutez des champs, modifiez les formulaires d'intervention et cr\u00e9ez vos propres \u00e9crans sans \u00e9crire de code, et ces personnalisations se retrouvent dans l'application mobile. Un m\u00e9tier de field service a presque toujours des sp\u00e9cificit\u00e9s, sur les gammes d'op\u00e9rations ou les mentions r\u00e9glementaires, qu'un logiciel fig\u00e9 ne sait pas absorber.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Combien de temps prend la mise en place ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Sur un p\u00e9rim\u00e8tre field service bien d\u00e9limit\u00e9, comptez g\u00e9n\u00e9ralement quelques mois plut\u00f4t que plus d'un an. La dur\u00e9e d\u00e9pend surtout de la reprise du parc install\u00e9 existant et du nombre de processus \u00e0 couvrir. Une approche efficace consiste \u00e0 d\u00e9marrer sur les interventions et le parc, puis \u00e0 \u00e9tendre aux contrats, \u00e0 la refacturation et \u00e0 la qualit\u00e9 une fois les \u00e9quipes terrain \u00e0 l'aise.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Faut-il d\u00e9ployer tout l'ERP pour utiliser le field service ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Non. Vous pouvez d\u00e9marrer sur le p\u00e9rim\u00e8tre interventions, parc client et mobilit\u00e9, puis activer progressivement les autres applications selon vos besoins. L'int\u00e9r\u00eat d'Axelor est que ces applications sont d\u00e9j\u00e0 pr\u00e9sentes et d\u00e9j\u00e0 connect\u00e9es : le jour o\u00f9 vous voulez relier le terrain \u00e0 la facturation ou au stock de pi\u00e8ces, il n'y a pas de projet d'int\u00e9gration \u00e0 lancer.\"\r\n }\r\n }\r\n ]\r\n}\r\n<\/script>\r\n\r\n<script>\r\n(function(){\r\n var els = document.querySelectorAll('.axelor-field-service .reveal, .axelor-ai-sector .reveal');\r\n if (!els.length) return;\r\n var reduce = window.matchMedia && window.matchMedia('(prefers-reduced-motion: reduce)').matches;\r\n if (reduce || !('IntersectionObserver' in window)) {\r\n for (var i = 0; i < els.length; i++) els[i].classList.add('in');\r\n return;\r\n }\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){ if (e.isIntersecting){ e.target.classList.add('in'); io.unobserve(e.target); } });\r\n }, { rootMargin: '0px 0px -8% 0px', threshold: 0.08 });\r\n for (var j = 0; j < els.length; j++) io.observe(els[j]);\r\n})();\r\n\r\n(function(){\r\n var pl=document.querySelector('.pl'); if(!pl) return;\r\n var pop=document.getElementById('plPop');\r\n var seg=document.getElementById('plSeg');\r\n var range=document.getElementById('plRange');\r\n var libelles={sem:\"26 mai - 1 juin 2025\", moi:\"Mai 2025\", jou:\"Lundi 26 mai 2025\"};\r\n var vue='sem';\r\n seg.addEventListener('click',function(e){\r\n var b=e.target.closest('button'); if(!b) return;\r\n vue=b.getAttribute('data-v');\r\n seg.querySelectorAll('button').forEach(function(x){x.classList.toggle('on',x===b);});\r\n pl.querySelectorAll('.pl-view').forEach(function(v){v.classList.toggle('on',v.getAttribute('data-v')===vue);});\r\n range.textContent=libelles[vue];\r\n pop.classList.remove('on');\r\n });\r\n pl.querySelectorAll('.pl-nav button').forEach(function(b,i){\r\n b.addEventListener('click',function(){\r\n if(vue!=='sem'){return;}\r\n range.textContent = i===0 ? \"19 - 25 mai 2025\" : \"2 - 8 juin 2025\";\r\n pop.classList.remove('on');\r\n });\r\n });\r\n pl.querySelector('.pl-today').addEventListener('click',function(){\r\n range.textContent=libelles[vue]; pop.classList.remove('on');\r\n });\r\n function ouvrir(b){\r\n pop.innerHTML='<div class=\"pl-pop-h\">'+b.getAttribute('data-t')+'<\/div>'+\r\n '<div class=\"pl-pop-b\">'+\r\n '<div class=\"l\">Client<b>'+b.getAttribute('data-c')+'<\/b><\/div>'+\r\n '<div class=\"l\">P\u00e9riode<b>'+b.getAttribute('data-p')+'<\/b><\/div>'+\r\n '<div class=\"l\">Rattachement<b>'+b.getAttribute('data-s')+'<\/b><\/div>'+\r\n '<div class=\"l\">Statut<b>'+b.getAttribute('data-g')+'<\/b><\/div>'+\r\n '<\/div><div class=\"pl-pop-a\"><button class=\"b1\">Replanifier<\/button><button class=\"b2\">Dupliquer<\/button><\/div>';\r\n var r=b.getBoundingClientRect(), p=pl.getBoundingClientRect();\r\n pop.classList.add('on');\r\n var t=pop.getBoundingClientRect();\r\n var x=Math.max(8,Math.min(r.left-p.left, p.width-t.width-8));\r\n var y=r.top-p.top+r.height+8;\r\n if(y+t.height>p.height-4){ y=Math.max(4,r.top-p.top-t.height-8); }\r\n pop.style.left=x+'px'; pop.style.top=y+'px';\r\n }\r\n pl.querySelectorAll('.pl-bar2').forEach(function(b){\r\n b.addEventListener('click',function(e){e.stopPropagation();ouvrir(b);});\r\n b.addEventListener('focus',function(){ouvrir(b);});\r\n });\r\n document.addEventListener('click',function(e){ if(!e.target.closest('.pl-pop')) pop.classList.remove('on'); });\r\n})();\r\n\r\n<\/script>\r\n<\/body>\r\n<\/html>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<!DOCTYPE html>\r\n<html lang=\"fr\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<title>Logiciel Field Service et gestion des interventions | Axelor<\/title>\r\n<meta name=\"description\" content=\"ERP Field Service : parc client, contrats, planification des interventions, rapports et application mobile hors ligne pour vos techniciens. Open source.\">\r\n<meta name=\"keywords\" content=\"erp field service, gestion des interventions, logiciel intervention terrain, FSM, contrats de maintenance, parc install\u00e9, planning techniciens, application mobile technicien, ERP agentique services\">\r\n<link rel=\"canonical\" href=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<meta name=\"robots\" content=\"index, follow, max-image-preview:large\">\r\n<link rel=\"alternate\" hreflang=\"fr\" href=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<link rel=\"alternate\" hreflang=\"en\" href=\"https:\/\/axelor.com\/field-service-management\/\">\r\n<link rel=\"alternate\" hreflang=\"x-default\" href=\"https:\/\/axelor.com\/field-service-management\/\">\r\n<meta property=\"og:type\" content=\"article\">\r\n<meta property=\"og:locale\" content=\"fr_FR\">\r\n<meta property=\"og:site_name\" content=\"Axelor\">\r\n<meta property=\"og:title\" content=\"Logiciel Field Service et gestion des interventions | Axelor\">\r\n<meta property=\"og:description\" content=\"Du parc client au rapport d'intervention : pilotez vos techniciens, vos contrats de maintenance et votre SAV dans un seul ERP.\">\r\n<meta property=\"og:url\" content=\"https:\/\/axelor.com\/fr\/field-service\/\">\r\n<meta property=\"og:image\" content=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\">\r\n<meta name=\"twitter:card\" content=\"summary_large_image\">\r\n<meta name=\"twitter:title\" content=\"Logiciel Field Service et gestion des interventions | Axelor\">\r\n<meta name=\"twitter:description\" content=\"Interventions, contrats de maintenance, SAV et application mobile hors ligne.\">\r\n<meta name=\"twitter:image\" content=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&family=Chakra+Petch:wght@400;500;600&display=swap\" rel=\"stylesheet\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/icon?family=Material+Icons\" rel=\"stylesheet\">\r\n<style>\r\n .axelor-field-service {\r\n --navy:#010165; --navy-2:#07013F; --navy-3:#08083D;\r\n --ocean:#3ECF8E; --ocean-dark:#2BB57A; --ocean-soft:rgba(62,207,142,.12);\r\n --indigo:#4B3FD4; --orange:#E58B1B; --rouge:#F05858;\r\n --magnolia:#F5F5FF; --magnolia-2:#FAFAFF; --wheelwright:#5D6B90; --white:#fff;\r\n --line:rgba(1,1,101,.10); --line-2:rgba(1,1,101,.16);\r\n --sh-sm:0 2px 8px rgba(1,1,101,.06);\r\n --sh-md:0 10px 30px rgba(1,1,101,.10);\r\n --sh-lg:0 24px 60px rgba(13,2,30,.18);\r\n font-family:'Poppins',sans-serif; color:var(--wheelwright);\r\n font-size:15px; line-height:1.6; font-weight:400;\r\n -webkit-font-smoothing:antialiased;\r\n }\r\n .axelor-field-service * {margin:0;padding:0;box-sizing:border-box;}\r\n .axelor-field-service img {max-width:100%;display:block;}\r\n .axelor-field-service a {text-decoration:none;color:inherit;}\r\n .axelor-field-service h1, .axelor-field-service h2, .axelor-field-service h3 {\r\n font-family:'Poppins',sans-serif;color:var(--navy);font-weight:600;letter-spacing:-.02em;line-height:1.18;}\r\n .axelor-field-service h1 {font-size:30px;}\r\n .axelor-field-service h2 {font-size:25px;}\r\n .axelor-field-service h3 {font-size:18px;font-weight:600;}\r\n .axelor-field-service p {font-weight:300;}\r\n .axelor-field-service .wrap {max-width:1140px;margin:0 auto;padding:0 20px;}\r\n .axelor-field-service .sec {padding:52px 0;}\r\n .axelor-field-service .sec-alt {background:var(--magnolia-2);}\r\n \/* ===== EYEBROW EN PASTILLE =====\r\n Aligne sur Service, Build, Factory et Agent Suite : pastille arrondie,\r\n 14px, Chakra Petch, sans capitales.\r\n Contraste : l'Ocean sur teinte Ocean ne donne que 2,45:1. 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position:relative;display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));\r\n gap:22px 18px;counter-reset:cy;}\r\n .axelor-field-service .cy {position:relative;padding-top:8px;}\r\n .axelor-field-service .cy::after {\r\n content:\"\";position:absolute;left:44px;right:-18px;top:25px;height:2px;\r\n background:linear-gradient(90deg,rgba(62,207,142,.55),rgba(62,207,142,.18));}\r\n .axelor-field-service .cy:last-child::after {display:none;}\r\n .axelor-field-service .cy::before {\r\n counter-increment:cy;content:counter(cy);\r\n position:relative;z-index:1;display:flex;align-items:center;justify-content:center;\r\n width:36px;height:36px;border-radius:11px;margin-bottom:14px;\r\n background:var(--white);border:1.5px solid var(--ocean);color:var(--ocean-dark);\r\n font-family:'Chakra Petch',monospace;font-size:14px;font-weight:700;\r\n box-shadow:0 0 0 5px rgba(62,207,142,.08);}\r\n .axelor-field-service .cy h3 {font-size:15.5px;color:var(--navy);margin-bottom:7px;line-height:1.3;}\r\n .axelor-field-service .cy p {font-size:13.2px;color:var(--wheelwright);line-height:1.6;}\r\n @media (min-width:960px){\r\n .axelor-field-service .cy h3 {font-size:16px;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"axelor-field-service\">\r\n\r\n <!-- HERO -->\r\n <section class=\"hero\">\r\n <span class=\"hero-deco\"><\/span><span class=\"hero-halo a\"><\/span><span class=\"hero-halo b\"><\/span>\r\n <div class=\"hero-grid\">\r\n <div class=\"hero-txt reveal\">\r\n <span class=\"eyebrow\">Field Service<\/span>\r\n <h1>L'ERP <span class=\"accent\">Field Service<\/span> qui relie vos techniciens, vos contrats et votre SAV<\/h1>\r\n <p class=\"hero-sub\">Du parc client install\u00e9 au rapport d'intervention sign\u00e9 sur le terrain, <strong>pilotez toute la cha\u00eene dans un seul syst\u00e8me<\/strong> : demandes, planification, interventions, contrats de maintenance et facturation.<\/p>\r\n <div class=\"button-group\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Demander une d\u00e9mo<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/contact\/\"><p style=\"margin-bottom:0px\">\u00catre contact\u00e9<\/p><\/a>\r\n <\/div>\r\n <div class=\"trust\">\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M12 18h.01M8 21h8a2 2 0 0 0 2-2V5a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2z\"\/><\/svg>Application mobile hors ligne<\/span>\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>ERP complet, du terrain au si\u00e8ge<\/span>\r\n <span><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg>Open source, \u00e9diteur fran\u00e7ais<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"hero-media reveal d2\">\r\n <div class=\"feat-media img-plain\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\" alt=\"\u00c9cran de suivi et de planification des interventions dans l'ERP Axelor\" loading=\"eager\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- A QUI CELA S'ADRESSE -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pour qui<\/span>\r\n <h2>Con\u00e7u pour les entreprises qui installent, entretiennent et d\u00e9pannent<\/h2>\r\n <p>D\u00e8s que vos \u00e9quipes interviennent chez le client sur des \u00e9quipements que vous suivez dans la dur\u00e9e, vous faites du field service.<\/p>\r\n <\/div>\r\n <div class=\"fams\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:18px;\">\r\n <div class=\"fam reveal\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"2.5\" y=\"3.5\" width=\"19\" height=\"7.5\" rx=\"2.2\"\/><path d=\"M6 7.2h12\"\/><path d=\"M5.5 15.2c1.6-1.7 3.2-1.7 4.8 0s3.2 1.7 4.8 0 3.2-1.7 3.4 0\"\/><path d=\"M5.5 19.4c1.6-1.7 3.2-1.7 4.8 0s3.2 1.7 4.8 0 3.2-1.7 3.4 0\"\/><\/svg><\/span>\r\n <h3>G\u00e9nie climatique et \u00e9nergie<\/h3>\r\n <ul>\r\n <li>Chauffage, ventilation et climatisation<\/li>\r\n <li>\u00c9nergies renouvelables et photovolta\u00efque<\/li>\r\n <li>Maintenance multitechnique<\/li>\r\n <li>Traitement de l'eau et de l'air<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"fam reveal d1\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M2 20h20M4 20V9l5 3V9l5 3V9l6 4v7\"\/><\/svg><\/span>\r\n <h3>\u00c9quipements et industrie<\/h3>\r\n <ul>\r\n <li>Machines et \u00e9quipements industriels<\/li>\r\n <li>M\u00e9trologie et instruments de mesure<\/li>\r\n <li>Cuisines et \u00e9quipements professionnels<\/li>\r\n <li>Distributeurs d'\u00e9quipements<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"fam reveal d2\">\r\n <span class=\"fam-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M2 21h20M4 21V7l8-4 8 4v14M9 21v-6h6v6\"\/><\/svg><\/span>\r\n <h3>B\u00e2timent et s\u00e9curit\u00e9<\/h3>\r\n <ul>\r\n <li>Ascensoristes et portes automatiques<\/li>\r\n <li>Pr\u00e9vention et s\u00e9curit\u00e9 incendie<\/li>\r\n <li>Menuiserie, fermetures et portails<\/li>\r\n <li>Second \u0153uvre du b\u00e2timent<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- LE CYCLE DE L'INTERVENTION -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Le fil du m\u00e9tier<\/span>\r\n <h2>Une seule cha\u00eene, de la demande \u00e0 la facture<\/h2>\r\n <p>Ces cinq \u00e9tapes vivent dans le m\u00eame syst\u00e8me. L'information saisie une fois vous suit jusqu'\u00e0 la facture, et chacun sait o\u00f9 en est le dossier.<\/p>\r\n <\/div>\r\n <div class=\"cyc\">\r\n <div class=\"cy\"><h3>La demande arrive<\/h3><p>Panne signal\u00e9e, visite contractuelle due ou installation \u00e0 programmer. Tout entre au m\u00eame endroit.<\/p><\/div>\r\n <div class=\"cy\"><h3>L'intervention est planifi\u00e9e<\/h3><p>Le bon technicien, avec la bonne comp\u00e9tence, dans le respect du d\u00e9lai contractuel promis.<\/p><\/div>\r\n <div class=\"cy\"><h3>Le technicien intervient<\/h3><p>Le technicien a le parc, l'historique et le questionnaire sur son mobile, y compris sans r\u00e9seau.<\/p><\/div>\r\n <div class=\"cy\"><h3>Le rapport remonte<\/h3><p>Relev\u00e9s, pi\u00e8ces pos\u00e9es, temps pass\u00e9 et observations arrivent directement dans l'ERP.<\/p><\/div>\r\n <div class=\"cy\"><h3>La facture part<\/h3><p>La distinction entre ce qui est couvert par le contrat et ce qui est refactur\u00e9 est faite automatiquement.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n<\/div>\r\n\r\n<!-- ============ COMPOSANT IA AGENTIQUE ============ -->\r\n<style>\r\n .axelor-ai-sector{--navy:#010165;--navy-2:#07013F;--ocean:#3ECF8E;--ocean-dark:#2BB57A;\r\n 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.sc-top{display:flex;align-items:center;gap:12px;margin-bottom:14px;}\r\n .axelor-ai-sector .sc-ic{width:40px;height:40px;border-radius:11px;flex-shrink:0;display:flex;align-items:center;justify-content:center;}\r\n .axelor-ai-sector .sc-ic svg{width:20px;height:20px;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-ai-sector .sc-tag{font-family:'Chakra Petch',monospace;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;}\r\n .axelor-ai-sector .scenario h3{font-size:17px;font-weight:600;line-height:1.3;color:var(--white);margin:0 0 12px;}\r\n .axelor-ai-sector .sc-q{padding:10px 14px;margin-bottom:12px;border-left:2px solid var(--ocean);border-radius:0 8px 8px 0;\r\n background:rgba(0,0,0,.18);font-size:13.5px;font-style:italic;line-height:1.5;color:rgba(255,255,255,.72);}\r\n .axelor-ai-sector .sc-r{font-size:13.5px;font-weight:300;line-height:1.6;color:rgba(255,255,255,.75);margin:0;}\r\n .axelor-ai-sector .sc-r strong{color:var(--ocean);font-weight:600;}\r\n .axelor-ai-sector .s-red .sc-ic{background:rgba(240,88,88,.14);border:1px solid rgba(240,88,88,.3);}\r\n .axelor-ai-sector .s-red .sc-ic svg{stroke:var(--rouge);} .axelor-ai-sector .s-red .sc-tag{color:var(--rouge);}\r\n .axelor-ai-sector .s-orange .sc-ic{background:rgba(229,139,27,.14);border:1px solid rgba(229,139,27,.3);}\r\n .axelor-ai-sector .s-orange .sc-ic svg{stroke:var(--orange);} .axelor-ai-sector .s-orange .sc-tag{color:var(--orange);}\r\n .axelor-ai-sector .s-indigo .sc-ic{background:rgba(75,63,212,.18);border:1px solid rgba(139,128,240,.35);}\r\n .axelor-ai-sector .s-indigo .sc-ic svg{stroke:#8B80F0;} .axelor-ai-sector .s-indigo .sc-tag{color:#8B80F0;}\r\n .axelor-ai-sector .s-ocean .sc-ic{background:rgba(62,207,142,.14);border:1px solid rgba(62,207,142,.3);}\r\n .axelor-ai-sector .s-ocean .sc-ic svg{stroke:var(--ocean);} .axelor-ai-sector .s-ocean .sc-tag{color:var(--ocean);}\r\n .axelor-ai-sector .ai-trust{display:flex;align-items:flex-start;gap:12px;margin-top:26px;padding:16px 18px;border-radius:12px;\r\n background:rgba(62,207,142,.07);border:1px solid rgba(62,207,142,.2);font-size:13px;font-weight:400;line-height:1.6;color:#ffffff;}\r\n .axelor-ai-sector .ai-trust svg{width:18px;height:18px;stroke:var(--ocean);fill:none;stroke-width:2;flex-shrink:0;margin-top:2px;}\r\n .axelor-ai-sector .ai-trust strong{color:var(--white);font-weight:600;}\r\n .axelor-ai-sector .ai-cta{margin-top:28px;}\r\n .axelor-ai-sector .button-group{display:flex;flex-wrap:wrap;gap:12px;justify-content:center;}\r\n @media (min-width:640px){.axelor-ai-sector .ai-sec{padding:76px 32px;}.axelor-ai-sector .ai-inner h2{font-size:34px;}\r\n .axelor-ai-sector .scenarios{grid-template-columns:1fr 1fr;gap:18px;}}\r\n @media (min-width:960px){.axelor-ai-sector .ai-inner h2{font-size:38px;max-width:820px;}.axelor-ai-sector .ai-frame{max-width:840px;font-size:16px;}}\r\n\r\n \/* ===== HUB : l'intervention au centre ===== *\/\r\n .axelor-field-service .hub{\r\n position:relative;overflow:hidden;border-radius:22px;padding:32px 20px;\r\n background:radial-gradient(120% 130% at 15% 0%,#16165a,var(--navy) 55%,var(--navy-2));\r\n border:1px solid rgba(255,255,255,.10);}\r\n .axelor-field-service .hub-deco{\r\n position:absolute;inset:0;pointer-events:none;opacity:.26;\r\n background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);\r\n background-size:44px 44px;-webkit-mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);\r\n mask-image:radial-gradient(circle at 50% 0%,#000 0%,transparent 72%);}\r\n .axelor-field-service .hub-halo{position:absolute;border-radius:50%;filter:blur(90px);pointer-events:none;}\r\n .axelor-field-service .hub-halo.l{width:300px;height:300px;top:-120px;left:-80px;background:rgba(62,207,142,.20);}\r\n .axelor-field-service .hub-halo.r{width:300px;height:300px;bottom:-120px;right:-70px;background:rgba(75,63,212,.22);}\r\n .axelor-field-service .hub-svg{position:relative;z-index:1;max-width:520px;margin:0 auto 28px;}\r\n .axelor-field-service .mods{position:relative;z-index:1;display:flex;flex-wrap:wrap;gap:14px;}\r\n .axelor-field-service .mod{\r\n flex:1 1 250px;min-width:0;padding:20px 18px;border-radius:14px;\r\n background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.11);\r\n transition:transform .22s,background .22s,border-color .22s;}\r\n .axelor-field-service .mod:hover{transform:translateY(-4px);background:rgba(255,255,255,.08);border-color:rgba(62,207,142,.35);}\r\n .axelor-field-service .mod-top{display:flex;align-items:center;gap:11px;margin-bottom:9px;}\r\n .axelor-field-service .mod-ic{\r\n width:38px;height:38px;border-radius:11px;flex-shrink:0;display:flex;align-items:center;justify-content:center;\r\n background:rgba(62,207,142,.14);border:1px solid rgba(62,207,142,.35);}\r\n .axelor-field-service .mod-ic svg{width:18px;height:18px;stroke:var(--ocean);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .mod h3{font-size:15.5px;color:var(--white);margin:0;}\r\n .axelor-field-service .mod p{font-size:13px;color:rgba(255,255,255,.72);line-height:1.55;margin:0;}\r\n \/* ===== JOURNEE PILOTEE PAR LES AGENTS ===== *\/\r\n .axelor-field-service .day{display:flex;flex-direction:column;gap:0;max-width:840px;margin:0 auto;}\r\n .axelor-field-service .dy{position:relative;display:flex;gap:16px;padding-bottom:22px;}\r\n .axelor-field-service .dy:last-child{padding-bottom:0;}\r\n .axelor-field-service .dy::before{\r\n content:\"\";position:absolute;left:31px;top:34px;bottom:0;width:2px;\r\n background:linear-gradient(180deg,rgba(62,207,142,.5),rgba(62,207,142,.12));}\r\n .axelor-field-service .dy:last-child::before{display:none;}\r\n .axelor-field-service .dy-h{\r\n position:relative;z-index:1;flex:0 0 64px;height:30px;border-radius:100px;\r\n display:flex;align-items:center;justify-content:center;\r\n background:var(--navy);color:var(--ocean);\r\n font-family:'Chakra Petch',monospace;font-size:12.5px;font-weight:700;}\r\n .axelor-field-service .dy-c{\r\n flex:1;min-width:0;background:var(--white);border:1px solid var(--line);\r\n border-radius:14px;padding:18px 20px;box-shadow:var(--sh-sm);}\r\n .axelor-field-service .dy-c h3{font-size:16px;margin-bottom:7px;}\r\n .axelor-field-service .dy-c p{font-size:13.5px;line-height:1.6;margin:0;}\r\n .axelor-field-service .dy-c .who{\r\n display:inline-block;margin-top:11px;font-family:'Chakra Petch',monospace;font-size:10.5px;\r\n font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ocean-dark);\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.3);padding:4px 10px;border-radius:100px;}\r\n\r\n .axelor-field-service .def-line{\r\n display:flex;align-items:flex-start;gap:12px;margin-top:26px;padding:18px 20px;\r\n border-radius:14px;background:var(--magnolia-2);border:1px solid var(--line);\r\n border-left:3px solid var(--ocean);font-size:14.5px;line-height:1.6;color:var(--wheelwright);}\r\n .axelor-field-service .def-line svg{width:19px;height:19px;stroke:var(--ocean-dark);fill:none;stroke-width:2.4;flex-shrink:0;margin-top:3px;}\r\n .axelor-field-service .def-line strong{color:var(--navy);font-weight:600;}\r\n\r\n \/* boutons : eviter que le libelle deborde *\/\r\n .axelor-field-service .button {padding-left:26px;padding-right:26px;white-space:nowrap;}\r\n .axelor-field-service .button p {white-space:nowrap;}\r\n .axelor-ai-sector .button {padding-left:26px;padding-right:26px;white-space:nowrap;}\r\n .axelor-ai-sector .button p {white-space:nowrap;}\r\n\r\n \/* ===== PLANNING ===== *\/\r\n \/* ===== PIECES \/ STOCK ===== *\/\r\n .axelor-field-service .flow2{display:grid;grid-template-columns:1fr;gap:14px;counter-reset:f2;}\r\n .axelor-field-service .f2{\r\n position:relative;padding:20px 18px 20px 56px;border-radius:14px;\r\n background:var(--white);border:1px solid var(--line);box-shadow:var(--sh-sm);}\r\n .axelor-field-service .f2::before{\r\n counter-increment:f2;content:counter(f2);\r\n position:absolute;left:18px;top:20px;width:26px;height:26px;border-radius:8px;\r\n background:var(--ocean);color:var(--navy);display:flex;align-items:center;justify-content:center;\r\n font-family:'Chakra Petch',monospace;font-size:12.5px;font-weight:700;}\r\n .axelor-field-service .f2 h3{font-size:15.5px;margin-bottom:6px;}\r\n .axelor-field-service .f2 p{font-size:13.3px;line-height:1.6;}\r\n @media (min-width:640px){ .axelor-field-service .flow2{grid-template-columns:repeat(2,minmax(0,1fr));} }\r\n @media (min-width:900px){ .axelor-field-service .flow2{grid-template-columns:repeat(4,minmax(0,1fr));} }\r\n\r\n \/* ===== ETAPES ALLEGEES ===== *\/\r\n .axelor-field-service .steps4{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,230px),1fr));gap:16px;counter-reset:s4;}\r\n @media (min-width:520px){ .axelor-field-service .steps4{grid-template-columns:repeat(2,minmax(0,1fr));} }\r\n @media (min-width:900px){ .axelor-field-service .steps4{grid-template-columns:repeat(4,minmax(0,1fr));} }\r\n .axelor-field-service .s4{\r\n position:relative;background:var(--white);border:1px solid var(--line);\r\n border-radius:15px;padding:22px 20px;box-shadow:var(--sh-sm);\r\n transition:transform .22s,box-shadow .22s;}\r\n .axelor-field-service .s4:hover{transform:translateY(-4px);box-shadow:var(--sh-md);}\r\n .axelor-field-service .s4::before{\r\n counter-increment:s4;content:counter(s4);\r\n display:flex;align-items:center;justify-content:center;\r\n width:32px;height:32px;border-radius:10px;margin-bottom:14px;\r\n background:var(--ocean-soft);border:1px solid rgba(62,207,142,.35);color:var(--ocean-dark);\r\n font-family:'Chakra Petch',monospace;font-size:13px;font-weight:700;}\r\n .axelor-field-service .s4 h3{font-size:15.5px;margin-bottom:7px;line-height:1.3;}\r\n .axelor-field-service .s4 p{font-size:13px;line-height:1.55;}\r\n \/* ===== BANDE AGENTIQUE EN LIGNE ===== *\/\r\n .axelor-field-service .ai-line{\r\n display:flex;align-items:flex-start;gap:13px;margin-top:18px;padding:14px 17px;\r\n border-radius:13px;background:rgba(62,207,142,.07);border:1px solid rgba(62,207,142,.26);\r\n font-size:13.8px;line-height:1.6;color:var(--wheelwright);}\r\n .axelor-field-service .ai-line .bulle{\r\n width:34px;height:34px;border-radius:10px;flex-shrink:0;display:flex;align-items:center;justify-content:center;\r\n background:var(--navy);}\r\n .axelor-field-service .ai-line .bulle svg{width:17px;height:17px;stroke:var(--ocean);fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .ai-line b{\r\n display:block;font-family:'Chakra Petch',monospace;font-size:10.5px;font-weight:700;\r\n letter-spacing:.07em;text-transform:uppercase;color:var(--ocean-dark);margin-bottom:4px;}\r\n .axelor-field-service .ai-line strong{color:var(--navy);font-weight:600;}\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n \/* ===== PLANNING INTERACTIF (maquette produit) ===== *\/\r\n .axelor-field-service .pl{position:relative;background:var(--white);border:1px solid var(--line);\r\n border-radius:16px;box-shadow:var(--sh-md);overflow:hidden;font-family:'Poppins',sans-serif;}\r\n .axelor-field-service .pl-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;\r\n padding:12px 14px;background:var(--magnolia);border-bottom:1px solid var(--line);}\r\n .axelor-field-service .pl-seg{display:flex;background:var(--white);border:1px solid var(--line-2);\r\n border-radius:9px;padding:3px;gap:2px;}\r\n .axelor-field-service .pl-seg button{border:none;background:none;cursor:pointer;\r\n font-family:inherit;font-size:11.5px;font-weight:500;color:var(--wheelwright);\r\n padding:6px 13px;border-radius:7px;transition:background .16s,color .16s;}\r\n .axelor-field-service .pl-seg button:hover{background:var(--magnolia);}\r\n .axelor-field-service .pl-seg button.on{background:var(--navy);color:var(--white);font-weight:600;}\r\n .axelor-field-service .pl-nav{display:flex;gap:3px;}\r\n .axelor-field-service .pl-nav button{width:28px;height:28px;border-radius:8px;cursor:pointer;\r\n border:1px solid var(--line-2);background:var(--white);color:var(--navy);\r\n display:flex;align-items:center;justify-content:center;transition:background .16s,border-color .16s;}\r\n .axelor-field-service .pl-nav button:hover{background:var(--navy);border-color:var(--navy);color:var(--white);}\r\n .axelor-field-service .pl-nav svg{width:13px;height:13px;stroke:currentColor;fill:none;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round;}\r\n .axelor-field-service .pl-date{display:flex;align-items:center;gap:8px;padding:6px 13px;\r\n background:var(--white);border:1px solid var(--line-2);border-radius:9px;\r\n font-size:12px;font-weight:500;color:var(--navy);}\r\n .axelor-field-service .pl-date svg{width:14px;height:14px;stroke:var(--wheelwright);fill:none;stroke-width:1.9;}\r\n .axelor-field-service .pl-mode{font-family:'Chakra Petch',monospace;font-size:10px;font-weight:700;\r\n letter-spacing:.06em;text-transform:uppercase;color:var(--ocean-dark);\r\n background:rgba(62,207,142,.13);border:1px solid rgba(62,207,142,.32);padding:5px 11px;border-radius:100px;}\r\n .axelor-field-service .pl-today{margin-left:auto;display:flex;align-items:center;gap:7px;cursor:pointer;\r\n border:none;border-radius:9px;background:var(--ocean);color:var(--navy);\r\n font-family:inherit;font-size:11.5px;font-weight:600;padding:8px 14px;transition:filter .16s,transform .16s;}\r\n .axelor-field-service .pl-today:hover{filter:brightness(1.06);transform:translateY(-1px);}\r\n .axelor-field-service .pl-today svg{width:14px;height:14px;stroke:var(--navy);fill:none;stroke-width:2;}\r\n .axelor-field-service .pl-scroll{overflow-x:auto;scrollbar-width:thin;scrollbar-color:#C9CEE0 transparent;}\r\n .axelor-field-service .pl-scroll::-webkit-scrollbar{height:8px;}\r\n .axelor-field-service .pl-scroll::-webkit-scrollbar-thumb{background:#C9CEE0;border-radius:100px;}\r\n .axelor-field-service .pl-view{display:none;}\r\n .axelor-field-service .pl-view.on{display:block;}\r\n .axelor-field-service .pl-grid{display:grid;min-width:640px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:186px repeat(7,minmax(66px,1fr));}\r\n .axelor-field-service .pl-grid.moi{grid-template-columns:186px repeat(4,minmax(96px,1fr));}\r\n .axelor-field-service .pl-grid.jou{grid-template-columns:186px repeat(4,minmax(110px,1fr));}\r\n .axelor-field-service .pl-hd{padding:9px 6px;text-align:center;font-size:11px;color:var(--wheelwright);\r\n background:var(--magnolia-2);border-bottom:1px solid var(--line);border-left:1px solid var(--line);}\r\n .axelor-field-service .pl-hd.we{background:#EFEFF7;color:#A6ADC4;}\r\n .axelor-field-service .pl-hd:first-child{border-left:none;}\r\n .axelor-field-service .pl-nm{display:flex;align-items:center;gap:7px;padding:11px 12px;\r\n border-bottom:1px solid var(--line);font-size:12px;color:var(--navy);background:var(--white);}\r\n .axelor-field-service .pl-nm .ar{width:14px;height:14px;flex-shrink:0;stroke:var(--wheelwright);fill:none;stroke-width:2.4;\r\n transition:transform .18s;}\r\n .axelor-field-service .pl-row.open .pl-nm .ar{transform:rotate(90deg);}\r\n .axelor-field-service .pl-nm b{font-weight:600;}\r\n .axelor-field-service .pl-nm.sub{padding-left:33px;font-size:11.5px;color:var(--wheelwright);background:var(--magnolia-2);}\r\n .axelor-field-service .pl-slot{border-bottom:1px solid var(--line);border-left:1px solid var(--line);\r\n background:var(--magnolia-2);min-height:40px;display:flex;align-items:center;padding:5px;}\r\n .axelor-field-service .pl-bar2{flex:1;cursor:pointer;border:none;border-radius:6px;\r\n font-family:inherit;font-size:11px;font-weight:600;color:var(--white);padding:8px 10px;\r\n text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;\r\n transition:transform .16s,box-shadow .16s,filter .16s;}\r\n .axelor-field-service .pl-bar2:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(1,1,101,.22);filter:brightness(1.05);}\r\n .axelor-field-service .pl-bar2:focus-visible{outline:2px solid var(--navy);outline-offset:2px;}\r\n .axelor-field-service .pl-bar2.li{background:rgba(62,207,142,.10);color:var(--ocean-dark);\r\n border:1.5px dashed var(--ocean);font-weight:500;}\r\n .axelor-field-service .pl-foot{display:flex;align-items:center;gap:15px;flex-wrap:wrap;\r\n padding:11px 14px;border-top:1px solid var(--line);background:var(--magnolia-2);}\r\n .axelor-field-service .pl-lg{display:flex;align-items:center;gap:7px;font-size:11px;color:var(--wheelwright);}\r\n .axelor-field-service .pl-lg i{width:11px;height:11px;border-radius:3px;display:inline-block;}\r\n .axelor-field-service .pl-hint{margin-left:auto;font-family:'Chakra Petch',monospace;font-size:9.5px;\r\n letter-spacing:.05em;text-transform:uppercase;color:#B9C0D4;}\r\n .axelor-field-service .pl-pop{position:absolute;z-index:10;width:246px;opacity:0;pointer-events:none;\r\n transform:translateY(6px);transition:opacity .18s,transform .18s;\r\n background:var(--white);border:1px solid var(--line-2);border-radius:12px;\r\n box-shadow:0 20px 46px rgba(1,1,101,.22);overflow:hidden;}\r\n .axelor-field-service .pl-pop.on{opacity:1;pointer-events:auto;transform:translateY(0);}\r\n .axelor-field-service .pl-pop-h{padding:10px 13px;background:var(--navy);color:var(--white);\r\n font-size:11.5px;font-weight:600;}\r\n .axelor-field-service .pl-pop-b{padding:12px 13px;}\r\n .axelor-field-service .pl-pop-b .l{display:flex;justify-content:space-between;gap:10px;\r\n font-size:11.5px;padding:5px 0;color:var(--wheelwright);}\r\n .axelor-field-service .pl-pop-b .l b{color:var(--navy);font-weight:600;text-align:right;}\r\n .axelor-field-service .pl-pop-a{display:flex;gap:8px;padding:0 13px 13px;}\r\n .axelor-field-service .pl-pop-a button{flex:1;cursor:pointer;border:none;border-radius:8px;\r\n font-family:inherit;font-size:11px;font-weight:600;padding:8px;transition:filter .16s;}\r\n .axelor-field-service .pl-pop-a button:hover{filter:brightness(1.06);}\r\n .axelor-field-service .pl-pop-a .b1{background:var(--ocean);color:var(--navy);}\r\n .axelor-field-service .pl-pop-a .b2{background:var(--magnolia);color:var(--navy);border:1px solid var(--line-2);}\r\n\r\n \/* colonne des techniciens *\/\r\n .axelor-field-service .pl-nm{display:flex;align-items:center;gap:9px;padding:9px 12px;\r\n border-bottom:1px solid var(--line);background:var(--white);}\r\n .axelor-field-service .pl-nm .av{width:30px;height:30px;border-radius:9px;flex-shrink:0;\r\n display:flex;align-items:center;justify-content:center;background:var(--navy);color:var(--ocean);\r\n font-family:'Chakra Petch',monospace;font-size:11px;font-weight:700;}\r\n .axelor-field-service .pl-nm .id{flex:1;min-width:0;line-height:1.2;}\r\n .axelor-field-service .pl-nm .id b{display:block;font-size:12px;font-weight:600;color:var(--navy);}\r\n .axelor-field-service .pl-nm .id i{font-style:normal;font-size:10.5px;color:var(--wheelwright);}\r\n .axelor-field-service .pl-nm .ch{flex-shrink:0;font-family:'Chakra Petch',monospace;font-size:10px;\r\n font-weight:700;color:var(--ocean-dark);background:rgba(62,207,142,.13);\r\n border:1px solid rgba(62,207,142,.3);padding:3px 8px;border-radius:100px;}\r\n \/* barres d'intervention *\/\r\n .axelor-field-service .pl-slot{border-bottom:1px solid var(--line);border-left:1px solid var(--line);\r\n background:var(--magnolia-2);min-height:54px;display:flex;padding:5px;}\r\n .axelor-field-service .pl-slot.we{background:#EFEFF7;}\r\n .axelor-field-service .pl-bar2{flex:1;min-width:0;border:none;border-radius:8px;cursor:pointer;\r\n font-family:'Poppins',sans-serif;padding:7px 10px;text-align:left;\r\n display:flex;flex-direction:column;justify-content:center;gap:2px;\r\n transition:transform .16s,box-shadow .16s,filter .16s;}\r\n .axelor-field-service .pl-bar2 .bt{font-size:11.5px;font-weight:600;line-height:1.2;\r\n white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}\r\n .axelor-field-service .pl-bar2 em{font-style:normal;font-size:10px;opacity:.8;line-height:1.2;\r\n white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}\r\n .axelor-field-service .pl-bar2:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(1,1,101,.22);filter:brightness(1.05);}\r\n .axelor-field-service .pl-bar2:focus-visible{outline:2px solid var(--navy);outline-offset:2px;}\r\n .axelor-field-service .pl-bar2.co{background:var(--indigo);color:#fff;}\r\n .axelor-field-service .pl-bar2.ur{background:var(--orange);color:#fff;}\r\n .axelor-field-service .pl-bar2.oc{background:var(--ocean);color:#07331f;}\r\n .axelor-field-service .pl-bar2.co,\r\n .axelor-field-service .pl-bar2.co .bt,\r\n .axelor-field-service .pl-bar2.co em,\r\n .axelor-field-service .pl-bar2.ur,\r\n .axelor-field-service .pl-bar2.ur .bt,\r\n .axelor-field-service .pl-bar2.ur em{color:#ffffff;}\r\n .axelor-field-service .pl-bar2.oc .bt,\r\n .axelor-field-service .pl-bar2.oc em{color:#07331f;}\r\n .axelor-field-service .pl-bar2.co em,\r\n .axelor-field-service .pl-bar2.ur em{opacity:.9;}\r\n .axelor-field-service .pl-bar2.li{background:rgba(62,207,142,.08);color:var(--ocean-dark);\r\n border:1.5px dashed var(--ocean);justify-content:center;align-items:center;}\r\n .axelor-field-service .pl-bar2.li .bt{font-weight:500;}\r\n \/* cartes de gauche : elles remplissent la hauteur, plus d'espaces morts *\/\r\n\r\n .axelor-field-service .vhead{max-width:840px;margin-bottom:22px;}\r\n .axelor-field-service .pintro{font-size:15px;line-height:1.65;color:var(--wheelwright);margin-bottom:18px;}\r\n .axelor-field-service .pintro strong{color:var(--navy);font-weight:600;}\r\n .axelor-field-service .pcards{display:flex;flex-direction:column;gap:11px;}\r\n .axelor-field-service .pc{display:flex;align-items:center;gap:12px;padding:15px 16px;border-radius:13px;\r\n background:var(--magnolia-2);border:1px solid var(--line);font-size:13.5px;color:var(--navy);line-height:1.4;\r\n transition:transform .2s,border-color .2s;}\r\n .axelor-field-service .pc:hover{transform:translateX(3px);border-color:rgba(62,207,142,.45);}\r\n .axelor-field-service .pc svg{width:19px;height:19px;flex-shrink:0;stroke:var(--ocean-dark);fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;}\r\n \/* base mobile : colonne technicien compacte, planning defilable *\/\r\n .axelor-field-service .pl-grid{min-width:660px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:150px repeat(7,minmax(78px,1fr));}\r\n .axelor-field-service .pl-grid.moi,.axelor-field-service .pl-grid.jou{grid-template-columns:150px repeat(4,minmax(110px,1fr));}\r\n .axelor-field-service .pl-nm .ch{display:none;}\r\n @media (min-width:640px){\r\n .axelor-field-service .pl-grid{min-width:840px;}\r\n .axelor-field-service .pl-grid.sem{grid-template-columns:196px repeat(7,minmax(92px,1fr));}\r\n .axelor-field-service .pl-grid.moi,.axelor-field-service .pl-grid.jou{grid-template-columns:196px repeat(4,minmax(130px,1fr));}\r\n .axelor-field-service .pl-nm .ch{display:inline-block;}\r\n }\r\n @media (min-width:960px){\r\n .axelor-field-service .feat.vA{align-items:stretch;gap:32px;}\r\n .axelor-field-service .feat.vA .feat-txt{flex:0.56;display:flex;flex-direction:column;}\r\n .axelor-field-service .feat.vA .feat-media{flex:1.62;}\r\n .axelor-field-service .pcards{flex:1;}\r\n .axelor-field-service .pc{flex:1;}\r\n }\r\n\r\n \/* [FIX INTEGRATION] Divi applique ses propres couleurs sur span, p et em :\r\n on force explicitement la couleur sur chaque descendant du composant IA,\r\n au lieu de compter sur l'heritage. *\/\r\n .axelor-ai-sector .ai-trust,\r\n .axelor-ai-sector .ai-trust > span,\r\n .axelor-ai-sector .ai-trust span,\r\n .axelor-ai-sector .ai-trust p{color:#ffffff;}\r\n .axelor-ai-sector .ai-trust strong{color:#ffffff;font-weight:600;}\r\n .axelor-ai-sector .ai-frame,\r\n .axelor-ai-sector .ai-frame span,\r\n .axelor-ai-sector .ai-frame p{color:rgba(255,255,255,.86);}\r\n .axelor-ai-sector .ai-frame strong{color:#ffffff;}\r\n .axelor-ai-sector .scenario h3,\r\n .axelor-ai-sector .scenario h3 span{color:#ffffff;}\r\n .axelor-ai-sector .sc-q,\r\n .axelor-ai-sector .sc-q span{color:rgba(255,255,255,.78);}\r\n .axelor-ai-sector .sc-r,\r\n .axelor-ai-sector .sc-r span{color:rgba(255,255,255,.80);}\r\n .axelor-ai-sector .ai-inner h2,\r\n .axelor-ai-sector .ai-inner h2 span:not(.accent){color:#ffffff;}\r\n<\/style>\r\n<div class=\"axelor-ai-sector\">\r\n<section class=\"ai-sec\">\r\n <span class=\"ai-grid-deco\"><\/span><span class=\"ai-halo h1\"><\/span><span class=\"ai-halo h2\"><\/span>\r\n <div class=\"ai-inner\">\r\n <span class=\"ai-badge\"><span class=\"ais-pl\"><\/span>Nouveau | Axelor IA<\/span>\r\n <h2>L'IA qui <span class=\"accent\">agit<\/span> sur vos interventions<\/h2>\r\n <div class=\"ai-frame\">\r\n Imaginez un ChatGPT int\u00e9gr\u00e9 nativement \u00e0 votre ERP, avec acc\u00e8s \u00e0 tout votre parc install\u00e9, \u00e0 vos contrats et \u00e0 l'historique de vos interventions, et des agents qui <strong>agissent vraiment<\/strong>.\r\n <\/div>\r\n <div class=\"scenarios\">\r\n <div class=\"scenario s-red\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M10.29 3.86 1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"\/><path d=\"M12 9v4M12 17h.01\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Pr\u00e9diction<\/span>\r\n <\/div>\r\n <h3>Alerte avant la rupture d'engagement<\/h3>\r\n <div class=\"sc-q\">\u00ab Quels contrats risquent de sortir du d\u00e9lai promis cette semaine ? \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>d\u00e9tecte<\/strong> les interventions en risque de d\u00e9passement, <strong>alerte<\/strong> le responsable et <strong>propose la replanification<\/strong> d\u00e9j\u00e0 pr\u00e9par\u00e9e.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-orange\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Optimisation<\/span>\r\n <\/div>\r\n <h3>Replanifie la semaine des techniciens<\/h3>\r\n <div class=\"sc-q\">\u00ab Un technicien est absent lundi, r\u00e9organise ses interventions. \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>recalcule<\/strong> le planning selon les comp\u00e9tences et les engagements contractuels, puis <strong>affecte<\/strong> les interventions.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-indigo\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.3-4.3\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">Recherche<\/span>\r\n <\/div>\r\n <h3>Retrouve l'historique d'un \u00e9quipement<\/h3>\r\n <div class=\"sc-q\">\u00ab Cette chaudi\u00e8re est d\u00e9j\u00e0 tomb\u00e9e en panne combien de fois cette ann\u00e9e ? \u00bb<\/div>\r\n <p class=\"sc-r\">L'agent <strong>interroge<\/strong> l'historique du parc, <strong>consolide<\/strong> les interventions pass\u00e9es et <strong>restitue<\/strong> la r\u00e9ponse sourc\u00e9e.<\/p>\r\n <\/div>\r\n <div class=\"scenario s-ocean\">\r\n <div class=\"sc-top\">\r\n <span class=\"sc-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg><\/span>\r\n <span class=\"sc-tag\">No-Code<\/span>\r\n <\/div>\r\n <h3>Cr\u00e9e le suivi qui vous manque<\/h3>\r\n <div class=\"sc-q\">\u00ab Ajoute un tableau de bord de la rentabilit\u00e9 par contrat de maintenance. \u00bb<\/div>\r\n <p class=\"sc-r\">Agent Studio <strong>cr\u00e9e<\/strong> le tableau de bord et les champs n\u00e9cessaires, <strong>sans une ligne de code<\/strong>.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-trust\">\r\n <svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"11\" rx=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>\r\n <span><strong>Vos permissions s'appliquent avant tout acc\u00e8s aux donn\u00e9es.<\/strong> Chaque demande passe par une couche qui v\u00e9rifie les droits de l'utilisateur : l'agent ne voit et ne modifie que ce que la personne a le droit de voir et de modifier.<\/span>\r\n <\/div>\r\n <div class=\"ai-cta\">\r\n <div class=\"button-group\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/erp-agentique\/\"><p style=\"margin-bottom:0px\">D\u00e9couvrir l'ERP agentique<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Voir une d\u00e9mo<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n<\/div>\r\n\r\n<div class=\"axelor-field-service\">\r\n\r\n <!-- PLANIFICATION -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head vhead reveal\">\r\n <span class=\"eyebrow\">Planification<\/span>\r\n <h2>Un planning qui tient compte du terrain<\/h2>\r\n <\/div>\r\n <div class=\"feat vA\">\r\n <div class=\"feat-txt reveal\">\r\n <p class=\"pintro\">Affectez chaque intervention au bon technicien, absorbez les urgences et replanifiez en cas d'al\u00e9a <strong>sans perdre l'engagement client<\/strong>.<\/p>\r\n <div class=\"pcards\">\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><span>Charge par technicien : jour, semaine, mois<\/span><\/div>\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><\/svg><span>Affectation selon la comp\u00e9tence requise<\/span><\/div>\r\n <div class=\"pc\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 1 0 3-6.7\"\/><path d=\"M3 4v5h5\"\/><\/svg><span>R\u00e9currences g\u00e9n\u00e9r\u00e9es depuis les contrats<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"feat-media reveal d1\"><div class=\"pl\">\r\n <div class=\"pl-bar\">\r\n <div class=\"pl-seg\" id=\"plSeg\">\r\n <button data-v=\"jou\">Jour<\/button><button data-v=\"sem\" class=\"on\">Semaine<\/button><button data-v=\"moi\">Mois<\/button>\r\n <\/div>\r\n <div class=\"pl-nav\">\r\n <button aria-label=\"P\u00e9riode pr\u00e9c\u00e9dente\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n <button aria-label=\"P\u00e9riode suivante\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n <\/div>\r\n <span class=\"pl-date\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg><span id=\"plRange\">26 mai - 1 juin 2025<\/span><\/span>\r\n <button class=\"pl-today\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg>Aujourd'hui<\/button>\r\n <\/div>\r\n <div class=\"pl-scroll\">\r\n <div class=\"pl-view on\" data-v=\"sem\"><div class=\"pl-grid sem\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">Lun 26<\/div><div class=\"pl-hd\">Mar 27<\/div><div class=\"pl-hd\">Mer 28<\/div><div class=\"pl-hd\">Jeu 29<\/div><div class=\"pl-hd\">Ven 30<\/div><div class=\"pl-hd we\">Sam 31<\/div><div class=\"pl-hd we\">Dim 01<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 3\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | Nantes\" data-p=\"26 au 28 mai, 08:00 - 17:00\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>Gerard Solutions | Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"30 mai, 14:00 - 16:00\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"26 mai, journ\u00e9e\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"27 et 28 mai\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat | Rennes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"28 et 29 mai\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Ouest Froid | Laval\" data-p=\"30 mai, 09:00 - 12:00\" data-s=\"Demande D-518\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Laval<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"26 mai, 10:00 - 12:00\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance pr\u00e9ventive\" data-c=\"Loire \u00c9quipements | Angers\" data-p=\"29 et 30 mai\" data-s=\"Contrat C-076\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance<\/span><em>Angers<\/em><\/button><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Breizh Services | Brest\" data-p=\"26 et 27 mai\" data-s=\"Demande D-503\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Brest<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Intervention SAV\" data-c=\"Golfe Habitat | Vannes\" data-p=\"29 mai, 14:00 - 17:00\" data-s=\"Demande D-509\" data-g=\"Sous garantie\"><span class=\"bt\">SAV<\/span><em>Vannes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot we\"><\/div><div class=\"pl-slot we\"><\/div><\/div><\/div>\r\n <div class=\"pl-view\" data-v=\"moi\"><div class=\"pl-grid moi\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">Sem. 22<\/div><div class=\"pl-hd\">Sem. 23<\/div><div class=\"pl-hd\">Sem. 24<\/div><div class=\"pl-hd\">Sem. 25<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | 4 sites\" data-p=\"Semaines 22 et 23\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>4 sites | Gerard<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"Semaine 25\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"Semaines 23 et 24\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"Semaine 23\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"Semaine 24\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"Semaine 22\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance pr\u00e9ventive\" data-c=\"Loire \u00c9quipements | Angers\" data-p=\"Semaines 24 et 25\" data-s=\"Contrat C-076\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance<\/span><em>Angers<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannages\" data-c=\"Breizh Services et Golfe Habitat\" data-p=\"Semaines 22 et 23\" data-s=\"Demandes D-503, D-509\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannages<\/span><em>Brest et Vannes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><\/div><\/div>\r\n <div class=\"pl-view\" data-v=\"jou\"><div class=\"pl-grid jou\"><div class=\"pl-hd\"><\/div><div class=\"pl-hd\">08:00 - 10:00<\/div><div class=\"pl-hd\">10:00 - 12:00<\/div><div class=\"pl-hd\">14:00 - 16:00<\/div><div class=\"pl-hd\">16:00 - 18:00<\/div><div class=\"pl-nm\"><span class=\"av\">ML<\/span><span class=\"id\"><b>M. Leroy<\/b><i>Frigoriste<\/i><\/span><span class=\"ch\">32 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Maintenance CVC\" data-c=\"Gerard Solutions | Nantes\" data-p=\"Lundi 26 mai, 08:00 - 12:00\" data-s=\"Contrat C-118\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Maintenance CVC<\/span><em>Gerard Solutions<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 li\" data-t=\"Cr\u00e9neau disponible\" data-c=\"Aucune intervention affect\u00e9e\" data-p=\"Lundi 26 mai, 16:00 - 18:00\" data-s=\"-\" data-g=\"\u00c0 planifier\"><span class=\"bt\">+ \u00e0 planifier<\/span><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">TB<\/span><span class=\"id\"><b>T. Bacri<\/b><i>\u00c9lectricien<\/i><\/span><span class=\"ch\">28 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Installation\" data-c=\"Rennes Habitat | Rennes\" data-p=\"Lundi 26 mai, 10:00 - 16:00\" data-s=\"Projet P-77\" data-g=\"Mise en service pr\u00e9vue\"><span class=\"bt\">Installation<\/span><em>Rennes Habitat<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">SV<\/span><span class=\"id\"><b>S. Vidal<\/b><i>Chauffagiste<\/i><\/span><span class=\"ch\">35 h<\/span><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 ur\" data-t=\"Urgence | Chaudi\u00e8re hors service\" data-c=\"Martin Industries | Saint-Nazaire\" data-p=\"Lundi 26 mai, 10:00 - 16:00\" data-s=\"Demande D-512\" data-g=\"Garantie de temps d'intervention : 4 h\"><span class=\"bt\">Urgence GTI 4 h<\/span><em>Martin Industries<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-nm\"><span class=\"av\">AG<\/span><span class=\"id\"><b>A. Girault<\/b><i>M\u00e9trologie<\/i><\/span><span class=\"ch\">21 h<\/span><\/div><div class=\"pl-slot\"><button class=\"pl-bar2 oc\" data-t=\"Contr\u00f4le r\u00e9glementaire\" data-c=\"Atlantic M\u00e9trologie | Nantes\" data-p=\"Lundi 26 mai, 08:00 - 10:00\" data-s=\"Contrat C-091\" data-g=\"V\u00e9rification p\u00e9riodique\"><span class=\"bt\">Contr\u00f4le<\/span><em>Nantes<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 co\" data-t=\"Visite contractuelle\" data-c=\"Sasaki Components | Rennes\" data-p=\"Lundi 26 mai, 14:00 - 18:00\" data-s=\"Contrat C-204\" data-g=\"Pr\u00e9ventif sous contrat\"><span class=\"bt\">Visite contractuelle<\/span><em>Sasaki<\/em><\/button><\/div><div class=\"pl-nm\"><span class=\"av\">LP<\/span><span class=\"id\"><b>L. Prevost<\/b><i>Technicien SAV<\/i><\/span><span class=\"ch\">30 h<\/span><\/div><div class=\"pl-slot\" style=\"grid-column:span 2\"><button class=\"pl-bar2 oc\" data-t=\"D\u00e9pannage\" data-c=\"Breizh Services | Brest\" data-p=\"Lundi 26 mai, 08:00 - 12:00\" data-s=\"Demande D-503\" data-g=\"Curatif hors contrat\"><span class=\"bt\">D\u00e9pannage<\/span><em>Brest<\/em><\/button><\/div><div class=\"pl-slot\"><\/div><div class=\"pl-slot\"><\/div><\/div><\/div>\r\n <\/div>\r\n <div class=\"pl-foot\">\r\n <span class=\"pl-lg\"><i style=\"background:var(--indigo)\"><\/i>Sous contrat<\/span>\r\n <span class=\"pl-lg\"><i style=\"background:var(--ocean)\"><\/i>Ponctuelle<\/span>\r\n <span class=\"pl-lg\"><i style=\"background:var(--orange)\"><\/i>Urgence<\/span>\r\n <span class=\"pl-hint\">Cliquez une intervention<\/span>\r\n <\/div>\r\n <div class=\"pl-pop\" id=\"plPop\"><\/div>\r\n <\/div><\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>En cas d'al\u00e9a, l'agent <strong>recalcule la tourn\u00e9e<\/strong> selon les comp\u00e9tences et les d\u00e9lais contractuels, puis <strong>pr\u00e9vient<\/strong> les clients concern\u00e9s.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 01 PARC CLIENT -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Parc client<\/span>\r\n <h2>Savoir exactement ce qui est install\u00e9, et o\u00f9<\/h2>\r\n <p>Suivez le parc de chaque client et tous les \u00e9quipements install\u00e9s. Chaque mat\u00e9riel est trac\u00e9 par son <strong>num\u00e9ro de suivi<\/strong>, avec l'historique complet des interventions qui lui sont rattach\u00e9es.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Mod\u00e8les de parc r\u00e9utilisables d'un site \u00e0 l'autre<\/li>\r\n <li>Tra\u00e7abilit\u00e9 par num\u00e9ro de s\u00e9rie ou de suivi<\/li>\r\n <li>Historique des interventions par \u00e9quipement<\/li>\r\n <li>Parc consultable et modifiable depuis le mobile<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/modele-de-parc.png\" alt=\"Gestion du parc client et des \u00e9quipements install\u00e9s dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>retrouve l'historique complet<\/strong> d'un \u00e9quipement en une question, et <strong>signale<\/strong> les mat\u00e9riels qui reviennent trop souvent en panne.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 02 DEMANDES CLIENT -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Demandes client<\/span>\r\n <h2>Ne plus perdre une demande, ni un d\u00e9lai contractuel<\/h2>\r\n <p>Recevez et suivez les demandes en direct, et programmez l'intervention sans ressaisie. Le syst\u00e8me g\u00e8re les <strong>garanties de temps d'intervention<\/strong>, pour que l'engagement pris au contrat soit tenu.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Suivi des demandes en temps r\u00e9el<\/li>\r\n <li>Programmation d'une intervention \u00e0 la demande<\/li>\r\n <li>Gestion des garanties de temps d'intervention<\/li>\r\n <li>Lien direct avec le parc et le contrat du client<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/demande-client.png\" alt=\"Suivi des demandes client et programmation des interventions dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>qualifie la demande<\/strong> d\u00e8s son arriv\u00e9e, identifie la garantie applicable et <strong>propose le cr\u00e9neau<\/strong> qui tient l'engagement.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- PIECES ET MATERIEL -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pi\u00e8ces et mat\u00e9riel<\/span>\r\n <h2>Du bon de commande \u00e0 la pi\u00e8ce pos\u00e9e, un seul flux<\/h2>\r\n <p>Ce que le technicien pose sur site met \u00e0 jour votre stock et alimente la facturation, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"steps4\">\r\n <div class=\"s4 reveal\">\r\n <h3>Le besoin est identifi\u00e9<\/h3>\r\n <p>Les pi\u00e8ces sont rattach\u00e9es \u00e0 l'intervention, selon le type d'op\u00e9ration ou l'\u00e9quipement.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal d1\">\r\n <h3>Le mat\u00e9riel est r\u00e9serv\u00e9<\/h3>\r\n <p>Disponibilit\u00e9 et d\u00e9p\u00f4t visibles en un coup d'\u0153il, r\u00e9servation avant le d\u00e9part.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal d2\">\r\n <h3>La pose est saisie sur place<\/h3>\r\n <p>Le technicien scanne le code-barres depuis son mobile, m\u00eame sans r\u00e9seau.<\/p>\r\n <\/div>\r\n <div class=\"s4 reveal\">\r\n <h3>Stock et facture suivent<\/h3>\r\n <p>Mouvement de stock g\u00e9n\u00e9r\u00e9, r\u00e9approvisionnement d\u00e9clench\u00e9, pi\u00e8ces hors contrat refactur\u00e9es.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>anticipe les pi\u00e8ces n\u00e9cessaires<\/strong> \u00e0 partir de l'historique de l'\u00e9quipement, et <strong>alerte<\/strong> quand un stock passe sous le seuil qui met une tourn\u00e9e en risque.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 03 INTERVENTIONS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Interventions<\/span>\r\n <h2>Voir l'\u00e9tat de toutes vos interventions en un coup d'\u0153il<\/h2>\r\n <p>Visualisez l'\u00e9tat et la planification de vos interventions, suivez chaque \u00e9tape et retrouvez le d\u00e9tail des \u00e9quipements concern\u00e9s. Les <strong>rapports d'intervention<\/strong> restent accessibles et rattach\u00e9s au bon dossier.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Vue d'ensemble de l'\u00e9tat et du planning des interventions<\/li>\r\n <li>Suivi \u00e9tape par \u00e9tape jusqu'\u00e0 la cl\u00f4ture<\/li>\r\n <li>Rapports d'intervention rattach\u00e9s aux \u00e9quipements<\/li>\r\n <li>Interventions pr\u00e9ventives comme curatives<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/intervention1.png\" alt=\"Suivi et planification des interventions terrain dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 04 QUESTIONNAIRES -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Questionnaires<\/span>\r\n <h2>Un technicien ne repart jamais sans l'information utile<\/h2>\r\n <p>Cr\u00e9ez des questionnaires enti\u00e8rement param\u00e9trables pour guider vos techniciens pendant l'intervention. Vous obtenez des <strong>rapports complets et homog\u00e8nes<\/strong>, et vous voyez imm\u00e9diatement les actions \u00e0 pr\u00e9voir.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Questionnaires param\u00e9trables par type d'intervention<\/li>\r\n <li>Aucune information oubli\u00e9e sur place<\/li>\r\n <li>Rapports normalis\u00e9s d'un technicien \u00e0 l'autre<\/li>\r\n <li>Visibilit\u00e9 imm\u00e9diate sur les actions \u00e0 replanifier<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/questionnaire1-1.png\" alt=\"Questionnaires param\u00e9trables pour les techniciens dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>d\u00e9tecte un rapport incomplet<\/strong> \u00e0 la cl\u00f4ture et relance le technicien pendant qu'il est encore sur site.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 05 CONTRATS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"feat\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Contrats de maintenance<\/span>\r\n <h2>Vos visites r\u00e9currentes se planifient toutes seules<\/h2>\r\n <p>La gestion des interventions est directement reli\u00e9e au module contrat. Le syst\u00e8me <strong>planifie automatiquement les prochaines interventions r\u00e9currentes<\/strong> en fonction des \u00e9quipements sous contrat, sur toute la dur\u00e9e de l'engagement.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Contrats rattach\u00e9s aux clients, aux sites et aux \u00e9quipements<\/li>\r\n <li>Planification automatique des visites r\u00e9currentes<\/li>\r\n <li>Distinction entre ce qui est couvert et ce qui se refacture<\/li>\r\n <li>Visibilit\u00e9 sur le plan de maintenance \u00e0 venir<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/05\/contrat1.png\" alt=\"Gestion des contrats de maintenance et des interventions r\u00e9currentes dans Axelor\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>L'agent <strong>surveille la rentabilit\u00e9<\/strong> de chaque contrat et <strong>alerte<\/strong> avant qu'un renouvellement ne se n\u00e9gocie \u00e0 l'aveugle.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- 06 MOBILE -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"feat rev\">\r\n <div class=\"feat-txt reveal\">\r\n <span class=\"eyebrow\">Application mobile<\/span>\r\n <h2>Le terrain fonctionne, m\u00eame sans r\u00e9seau<\/h2>\r\n <p>Vos techniciens acc\u00e8dent \u00e0 l'intervention, au parc et aux \u00e9quipements sur Android et iOS. Le <strong>mode hors ligne est natif et param\u00e9trable<\/strong> : vous choisissez ce qui reste accessible en zone blanche.<\/p>\r\n <ul class=\"check-list\">\r\n <li>Suivi et r\u00e9alisation des interventions sur site<\/li>\r\n <li>Relev\u00e9s de contr\u00f4le qualit\u00e9, y compris hors connexion<\/li>\r\n <li>Lecture de code-barres par douchette ou cam\u00e9ra<\/li>\r\n <li>\u00c9crans personnalisables depuis le Studio, sans d\u00e9veloppement<\/li>\r\n <\/ul>\r\n\r\n <div class=\"button-group\" style=\"margin-top:20px;\">\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/axelor-mobile\/\"><p style=\"margin-bottom:0px\">Axelor Mobile<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <div class=\"feat-media img-plain reveal d1\">\r\n <img decoding=\"async\" src=\"https:\/\/axelor.com\/wp-content\/uploads\/2025\/07\/module-intervention.png\" alt=\"Module intervention de l'application mobile Axelor pour les techniciens terrain\" loading=\"lazy\">\r\n <\/div>\r\n <\/div>\r\n <div class=\"ai-line reveal\">\r\n <span class=\"bulle\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span>\r\n <span><b>L'agent en renfort<\/b>Le technicien <strong>interroge l'ERP en langage naturel<\/strong> depuis son mobile pour retrouver une proc\u00e9dure ou l'historique du site.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- L'ERP DERRIERE LE TERRAIN -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Ce qui change tout<\/span>\r\n <h2>Derri\u00e8re l'intervention, un ERP complet<\/h2>\r\n <p>Chez Axelor, l'intervention n'est jamais un \u00eelot. Elle partage le m\u00eame socle que vos devis, votre stock, votre comptabilit\u00e9 et votre relation client. Une information saisie une fois circule partout, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"uses\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:16px;\">\r\n <div class=\"use reveal\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><path d=\"M14 2v6h6M9 13h6M9 17h4\"\/><\/svg><\/span>\r\n <h3>Devis et facturation<\/h3>\r\n <\/div>\r\n <p>Le devis de d\u00e9pannage, la refacturation hors contrat et la facture partent du m\u00eame dossier que l'intervention, sans ressaisie.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d1\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z\"\/><path d=\"M3.3 7L12 12l8.7-5M12 22V12\"\/><\/svg><\/span>\r\n <h3>Stock et pi\u00e8ces d\u00e9tach\u00e9es<\/h3>\r\n <\/div>\r\n <p>Les pi\u00e8ces consomm\u00e9es sur site sortent du stock. Vous pilotez le r\u00e9approvisionnement sans tableur parall\u00e8le.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d2\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 3v18h18\"\/><path d=\"M7 14l4-4 3 3 5-6\"\/><\/svg><\/span>\r\n <h3>Rentabilit\u00e9 par contrat<\/h3>\r\n <\/div>\r\n <p>Temps pass\u00e9, pi\u00e8ces pos\u00e9es, d\u00e9placements : vous savez quels contrats et quels clients sont r\u00e9ellement rentables.<\/p>\r\n <\/div>\r\n <div class=\"use reveal\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><\/svg><\/span>\r\n <h3>CRM et relation client<\/h3>\r\n <\/div>\r\n <p>Une intervention est aussi une occasion commerciale. Le CRM et le support client partagent la m\u00eame fiche que le parc install\u00e9.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d1\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/span>\r\n <h3>Temps et notes de frais<\/h3>\r\n <\/div>\r\n <p>Le technicien saisit ses heures et photographie ses justificatifs depuis le mobile. La paie et la refacturation suivent.<\/p>\r\n <\/div>\r\n <div class=\"use reveal d2\">\r\n <div class=\"use-top\">\r\n <span class=\"use-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span>\r\n <h3>Qualit\u00e9 et conformit\u00e9<\/h3>\r\n <\/div>\r\n <p>Relev\u00e9s de contr\u00f4le, non-conformit\u00e9s et tra\u00e7abilit\u00e9 documentaire s'appuient sur le module qualit\u00e9, disponible aussi sur mobile.<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"def-line reveal\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\r\n <span><strong>Un seul mod\u00e8le de donn\u00e9es, du premier appel client \u00e0 la derni\u00e8re \u00e9criture comptable.<\/strong> Vos \u00e9quipes travaillent sur la m\u00eame information, au m\u00eame moment, sans se renvoyer de fichiers.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- UNE JOURNEE PILOTEE PAR LES AGENTS -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Agentique<\/span>\r\n <h2>Une journ\u00e9e o\u00f9 les agents travaillent avec vos \u00e9quipes<\/h2>\r\n <p>Voici ce que les agents prennent en charge sur une journ\u00e9e ordinaire, pendant que vos techniciens interviennent.<\/p>\r\n <\/div>\r\n <div class=\"day\">\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">06:30<\/span>\r\n <div class=\"dy-c\">\r\n <h3>La tourn\u00e9e est pr\u00e9par\u00e9e avant l'arriv\u00e9e des \u00e9quipes<\/h3>\r\n <p>L'agent contr\u00f4le les interventions du jour, v\u00e9rifie que chaque technicien a les pi\u00e8ces n\u00e9cessaires en stock et signale celles qui manquent.<\/p>\r\n <span class=\"who\">Agent planification<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">09:15<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Une urgence arrive, elle est qualifi\u00e9e seule<\/h3>\r\n <p>Une panne est signal\u00e9e sur un \u00e9quipement sous contrat. L'agent identifie la garantie de temps applicable, retrouve l'historique du mat\u00e9riel et propose le cr\u00e9neau qui tient l'engagement.<\/p>\r\n <span class=\"who\">Agent demandes<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">11:40<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Un retard menace un autre client<\/h3>\r\n <p>Une intervention d\u00e9borde. L'agent d\u00e9tecte le risque de d\u00e9passement sur les rendez-vous suivants, pr\u00e9vient le client concern\u00e9 et pr\u00e9pare la replanification pour validation.<\/p>\r\n <span class=\"who\">Agent planification<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">16:20<\/span>\r\n <div class=\"dy-c\">\r\n <h3>Un rapport incomplet est rattrap\u00e9 le jour m\u00eame<\/h3>\r\n <p>Un questionnaire est rest\u00e9 partiel. L'agent le d\u00e9tecte \u00e0 la cl\u00f4ture, relance le technicien pendant qu'il est encore sur site, et \u00e9vite un retour inutile la semaine suivante.<\/p>\r\n <span class=\"who\">Agent qualit\u00e9<\/span>\r\n <\/div>\r\n <\/div>\r\n <div class=\"dy reveal\">\r\n <span class=\"dy-h\">18:00<\/span>\r\n <div class=\"dy-c\">\r\n <h3>La facturation du jour est pr\u00eate<\/h3>\r\n <p>L'agent distingue ce qui est couvert par le contrat de ce qui doit \u00eatre refactur\u00e9, pr\u00e9pare les \u00e9l\u00e9ments et signale les interventions dont la marge sort de l'ordinaire.<\/p>\r\n <span class=\"who\">Agent facturation<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <div class=\"button-group center\" style=\"margin-top:30px;\">\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/axelor-agent-suite\/\"><p style=\"margin-bottom:0px\">Axelor Agent Suite<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- DIFFERENCIATEURS -->\r\n <section class=\"sec\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">Pourquoi Axelor<\/span>\r\n <h2>Pourquoi les entreprises de service choisissent Axelor<\/h2>\r\n <p>Six atouts qui p\u00e8sent dans la d\u00e9cision, de la direction g\u00e9n\u00e9rale jusqu'aux techniciens sur le terrain.<\/p>\r\n <\/div>\r\n <div class=\"gloss\" style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:16px;\">\r\n <div class=\"gl reveal\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2L2 7l10 5 10-5-10-5z\"\/><path d=\"M2 17l10 5 10-5M2 12l10 5 10-5\"\/><\/svg><\/span><h3>Un ERP complet d\u00e8s le premier jour<\/h3><p>Le field service partage le m\u00eame mod\u00e8le de donn\u00e9es que les ventes, les achats, le stock, la comptabilit\u00e9 et le CRM. Aucun connecteur \u00e0 maintenir entre le terrain et le si\u00e8ge.<\/p><\/div>\r\n <div class=\"gl reveal d1\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M16 18l6-6-6-6M8 6l-6 6 6 6\"\/><\/svg><\/span><h3>Open source et auditable<\/h3><p>Le code est ouvert. Vous n'\u00eates pas enferm\u00e9 dans une bo\u00eete noire, et vos \u00e9quipes ou votre int\u00e9grateur peuvent v\u00e9rifier le fonctionnement r\u00e9el.<\/p><\/div>\r\n <div class=\"gl reveal d2\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><h3>\u00c9diteur fran\u00e7ais, h\u00e9bergement au choix<\/h3><p>Cloud, cloud priv\u00e9, h\u00e9bergeur souverain europ\u00e9en ou vos propres serveurs. Un sujet qui compte d\u00e8s que vos interventions touchent des sites sensibles.<\/p><\/div>\r\n <div class=\"gl reveal\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg><\/span><h3>Adaptable sans d\u00e9veloppement<\/h3><p>Vos formulaires d'intervention, vos questionnaires et vos \u00e9crans mobiles se modifient depuis le Studio No-Code. Votre m\u00e9tier n'entre pas dans un moule standard.<\/p><\/div>\r\n <div class=\"gl reveal d1\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 2v3M12 19v3M2 12h3M19 12h3M5 5l2 2M17 17l2 2M19 5l-2 2M7 17l-2 2\"\/><\/svg><\/span><h3>Une IA qui agit dans vos donn\u00e9es<\/h3><p>Des agents qui replanifient une tourn\u00e9e, alertent avant un d\u00e9passement et cr\u00e9ent le tableau de bord qui vous manque, dans le p\u00e9rim\u00e8tre de droits que vous fixez.<\/p><\/div>\r\n <div class=\"gl reveal d2\"><span class=\"gl-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span><h3>Un r\u00e9seau de 60 int\u00e9grateurs<\/h3><p>Le d\u00e9ploiement est men\u00e9 par des partenaires qui connaissent votre m\u00e9tier, avec un acc\u00e8s direct aux \u00e9quipes produit de l'\u00e9diteur.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- FAQ -->\r\n <section class=\"sec sec-alt\">\r\n <div class=\"wrap\">\r\n <div class=\"sec-head center reveal\">\r\n <span class=\"eyebrow\">FAQ<\/span>\r\n <h2>Questions fr\u00e9quentes sur le field service<\/h2>\r\n <\/div>\r\n <div class=\"faq\" style=\"max-width:820px;margin:0 auto;\">\r\n <details class=\"reveal\">\r\n <summary>Qu'est-ce qu'un logiciel de field service management ?<\/summary>\r\n <div class=\"faq-a\">Un logiciel de <strong>field service management<\/strong>, ou gestion des services terrain, pilote toutes les op\u00e9rations r\u00e9alis\u00e9es chez le client : installation, maintenance pr\u00e9ventive, d\u00e9pannage et service apr\u00e8s-vente. Il couvre le suivi du parc install\u00e9, la r\u00e9ception et la qualification des demandes, la planification des techniciens, la r\u00e9alisation de l'intervention sur mobile et le rapport qui en d\u00e9coule. Chez Axelor, ces fonctions ne sont pas un outil s\u00e9par\u00e9 : elles font partie de l'ERP, donc la facturation, le stock de pi\u00e8ces et la comptabilit\u00e9 suivent sans ressaisie.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Quelle diff\u00e9rence entre un logiciel de field service et une GMAO ?<\/summary>\r\n <div class=\"faq-a\">Une <strong>GMAO<\/strong> g\u00e8re la maintenance de vos propres \u00e9quipements, \u00e0 l'int\u00e9rieur de votre site. Un logiciel de <strong>field service<\/strong> g\u00e8re les interventions r\u00e9alis\u00e9es chez vos clients, sur un parc que vous avez install\u00e9 et que vous entretenez sous contrat. La diff\u00e9rence est structurante : le field service implique la gestion de contrats commerciaux, de garanties de temps d'intervention, de refacturation et de techniciens itin\u00e9rants. Axelor couvre le suivi du parc client, les contrats et la mobilit\u00e9 terrain.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment suivre le parc install\u00e9 chez mes clients ?<\/summary>\r\n <div class=\"faq-a\">Chaque \u00e9quipement install\u00e9 est enregistr\u00e9 dans le parc du client, avec son <strong>num\u00e9ro de suivi<\/strong>, ce qui donne une tra\u00e7abilit\u00e9 compl\u00e8te. Toutes les interventions r\u00e9alis\u00e9es sur ce mat\u00e9riel y restent rattach\u00e9es, de l'installation aux d\u00e9pannages successifs. Le technicien consulte et met \u00e0 jour ce parc depuis son mobile, y compris sans connexion. Des mod\u00e8les de parc permettent de dupliquer une configuration type d'un site \u00e0 l'autre.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Les techniciens peuvent-ils travailler sans connexion internet ?<\/summary>\r\n <div class=\"faq-a\">Oui. L'application Axelor Mobile, disponible sur Android et iOS, g\u00e8re <strong>nativement le mode hors ligne<\/strong>. Cette fonction est param\u00e9trable : vous d\u00e9finissez les \u00e9l\u00e9ments qui restent accessibles sans r\u00e9seau. C'est d\u00e9cisif en sous-sol, en local technique ou en zone blanche, o\u00f9 une solution d\u00e9pendante de la connexion laisse le technicien sans historique ni questionnaire.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment g\u00e9rer les contrats de maintenance et les visites r\u00e9currentes ?<\/summary>\r\n <div class=\"faq-a\">La gestion des interventions est reli\u00e9e au module contrat. Le syst\u00e8me <strong>planifie automatiquement les interventions r\u00e9currentes<\/strong> \u00e0 partir des \u00e9quipements couverts, sur toute la dur\u00e9e de l'engagement. Vous gardez la visibilit\u00e9 sur le plan de maintenance \u00e0 venir, et la distinction entre ce qui est couvert par le contrat et ce qui doit \u00eatre refactur\u00e9 est faite au bon endroit.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Comment garantir des rapports d'intervention complets ?<\/summary>\r\n <div class=\"faq-a\">Par des <strong>questionnaires param\u00e9trables<\/strong> que vous d\u00e9finissez par type d'intervention. Le technicien est guid\u00e9 pendant l'intervention et ne peut pas oublier une information attendue. Vous obtenez des rapports homog\u00e8nes d'un technicien \u00e0 l'autre, exploitables pour la facturation comme pour la preuve de conformit\u00e9, et vous voyez imm\u00e9diatement les actions \u00e0 replanifier.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Peut-on respecter des garanties de temps d'intervention ?<\/summary>\r\n <div class=\"faq-a\">Oui, la gestion des <strong>garanties de temps d'intervention<\/strong> est pr\u00e9vue dans le suivi des demandes client. L'engagement pris au contrat est rattach\u00e9 \u00e0 la demande, ce qui permet de prioriser la planification en cons\u00e9quence. Les agents IA peuvent en outre d\u00e9tecter les interventions en risque de d\u00e9passement et proposer une replanification avant que le d\u00e9lai ne soit d\u00e9pass\u00e9.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Le logiciel s'adapte-t-il \u00e0 mon m\u00e9tier sans d\u00e9veloppement ?<\/summary>\r\n <div class=\"faq-a\">Oui, c'est le r\u00f4le du <a href=\"https:\/\/axelor.com\/fr\/studio\/\">Studio No-Code<\/a>. Vous ajoutez des champs, modifiez les formulaires d'intervention et cr\u00e9ez vos propres \u00e9crans sans \u00e9crire de code, et ces personnalisations se retrouvent dans l'application mobile. Un m\u00e9tier de field service a presque toujours des sp\u00e9cificit\u00e9s, sur les gammes d'op\u00e9rations ou les mentions r\u00e9glementaires, qu'un logiciel fig\u00e9 ne sait pas absorber.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Combien de temps prend la mise en place ?<\/summary>\r\n <div class=\"faq-a\">Sur un p\u00e9rim\u00e8tre field service bien d\u00e9limit\u00e9, comptez g\u00e9n\u00e9ralement quelques mois plut\u00f4t que plus d'un an. La dur\u00e9e d\u00e9pend surtout de la reprise du parc install\u00e9 existant et du nombre de processus \u00e0 couvrir. Une approche efficace consiste \u00e0 d\u00e9marrer sur les interventions et le parc, puis \u00e0 \u00e9tendre aux contrats, \u00e0 la refacturation et \u00e0 la qualit\u00e9 une fois les \u00e9quipes terrain \u00e0 l'aise.<\/div>\r\n <\/details>\r\n <details class=\"reveal\">\r\n <summary>Faut-il d\u00e9ployer tout l'ERP pour utiliser le field service ?<\/summary>\r\n <div class=\"faq-a\">Non. Vous pouvez d\u00e9marrer sur le p\u00e9rim\u00e8tre interventions, parc client et mobilit\u00e9, puis activer progressivement les autres applications selon vos besoins. L'int\u00e9r\u00eat d'Axelor est que ces applications sont <strong>d\u00e9j\u00e0 pr\u00e9sentes et d\u00e9j\u00e0 connect\u00e9es<\/strong> : le jour o\u00f9 vous voulez relier le terrain \u00e0 la facturation ou au stock de pi\u00e8ces, il n'y a pas de projet d'int\u00e9gration \u00e0 lancer.<\/div>\r\n <\/details>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- CTA -->\r\n <section class=\"sec\" style=\"padding-top:0;\">\r\n <div class=\"wrap\">\r\n <div class=\"cta reveal\">\r\n <h2>Voyons vos interventions sur votre propre parc<\/h2>\r\n <p>Nos experts partent d'un de vos contrats r\u00e9els et montrent le parcours complet, de la demande client au rapport sign\u00e9 sur le terrain.<\/p>\r\n <div class=\"button-group center\">\r\n <a class=\"button icone first\" href=\"https:\/\/axelor.com\/fr\/demande-axelor-demo\/\"><p style=\"margin-bottom:0px\">Demander une d\u00e9mo<i class=\"material-icons white\">keyboard_return<\/i><\/p><\/a>\r\n <a class=\"button second\" href=\"https:\/\/axelor.com\/fr\/gestion-des-interventions\/\"><p style=\"margin-bottom:0px\">Gestion des interventions<\/p><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n<\/div>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"WebPage\",\r\n \"@id\": \"https:\/\/axelor.com\/fr\/field-service\/#webpage\",\r\n \"url\": \"https:\/\/axelor.com\/fr\/field-service\/\",\r\n \"name\": \"Logiciel Field Service et gestion des interventions | Axelor\",\r\n \"inLanguage\": \"fr-FR\",\r\n \"dateModified\": \"2026-09-12\",\r\n \"publisher\": {\r\n \"@id\": \"https:\/\/axelor.com\/#organization\"\r\n },\r\n \"isPartOf\": {\r\n \"@type\": \"WebSite\",\r\n \"name\": \"Axelor\",\r\n \"url\": \"https:\/\/axelor.com\/\"\r\n },\r\n \"about\": {\r\n \"@id\": \"https:\/\/axelor.com\/fr\/field-service\/#software\"\r\n }\r\n}\r\n<\/script>\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\": \"https:\/\/schema.org\",\r\n 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\"@type\": \"Question\",\r\n \"name\": \"Qu'est-ce qu'un logiciel de field service management ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Un logiciel de field service management, ou gestion des services terrain, pilote toutes les op\u00e9rations r\u00e9alis\u00e9es chez le client : installation, maintenance pr\u00e9ventive, d\u00e9pannage et service apr\u00e8s-vente. Il couvre le suivi du parc install\u00e9, la r\u00e9ception et la qualification des demandes, la planification des techniciens, la r\u00e9alisation de l'intervention sur mobile et le rapport qui en d\u00e9coule. Chez Axelor, ces fonctions ne sont pas un outil s\u00e9par\u00e9 : elles font partie de l'ERP, donc la facturation, le stock de pi\u00e8ces et la comptabilit\u00e9 suivent sans ressaisie.\"\r\n }\r\n },\r\n {\r\n \"@type\": \"Question\",\r\n \"name\": \"Quelle diff\u00e9rence entre un logiciel de field service et une GMAO ?\",\r\n \"acceptedAnswer\": {\r\n \"@type\": \"Answer\",\r\n \"text\": \"Une GMAO g\u00e8re la maintenance de vos propres \u00e9quipements, \u00e0 l'int\u00e9rieur de votre site. Un logiciel de field service g\u00e8re les interventions r\u00e9alis\u00e9es chez vos clients, sur un parc que vous avez install\u00e9 et que vous entretenez sous contrat. 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