{"id":258049,"date":"2021-09-08T11:10:44","date_gmt":"2021-09-08T09:10:44","guid":{"rendered":"https:\/\/axelor.com\/?page_id=258049"},"modified":"2025-01-27T11:01:05","modified_gmt":"2025-01-27T10:01:05","slug":"crm-open-source-liberez-la-relation-client-2","status":"publish","type":"post","link":"https:\/\/axelor.com\/fr\/crm-open-source-liberez-la-relation-client-2\/","title":{"rendered":"Lib\u00e9rez la relation client de votre CRM en ligne | Axelor"},"content":{"rendered":"

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Axelor<\/a> ><\/pee> Guide ERP<\/a> ><\/pee> Lib\u00e9rez la relation client de votre CRM en ligne | Axelor<\/pee><\/div>\n

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CRM Open Source<\/p>\n

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Lib\u00e9rez la relation client de votre CRM en ligne Open Source<\/h1>\n

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Demandez votre d\u00e9monstration<\/a><\/div>\n

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Peu satisfait de votre outil CRM ? Vous perdez du temps car vos process sont complexes, vos donn\u00e9es \u00e9parpill\u00e9es et vous perdez de vue les t\u00e2ches essentielles ? Changer d\u2019outil s\u2019impose !<\/p>\n

La relation client est au c\u0153ur de la vente, et l\u2019exp\u00e9rience d\u2019achat ma\u00eetris\u00e9e gr\u00e2ce \u00e0 notre logiciel de gestion des achats<\/a>, comme le suivi durant le cycle de vie du produit sont aujourd\u2019hui des \u00e9l\u00e9ments diff\u00e9renciants pour l\u2019entreprise. Prendre un outil CRM mal adapt\u00e9 \u00e0 vos besoins vous p\u00e9nalise dans votre croissance et cr\u00e9e de la frustration pour vos collaborateurs.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” module_class=”light-gray-bg” background_enable_color=”off” sticky_enabled=”0″][et_pb_row column_structure=”2_3,1_3″ module_class=”ver-center ” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” global_colors_info=”{}” locked=”off”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ header_2_font_size_last_edited=”on|phone” header_2_font_size_phone=”36px”]<\/p>\n

Placez l\u2019humain au centre de votre entreprise<\/h2>\n

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Le CRM (Customer Relationship Management) ou GRC (Gestion de la Relation Client) consiste en l\u2019acquisition et la fid\u00e9lisation des clients d\u2019une entreprise. Il place l\u2019humain au centre de la strat\u00e9gie d\u2019entreprise et constitue un espace de travail collaboratif.<\/p>\n

Les donn\u00e9es clients sont une priorit\u00e9 : avec le CRM int\u00e9gr\u00e9 dans Axelor Open Suite vous pouvez facilement les centraliser, les s\u00e9curiser, les partager, les exploiter au sein d\u2019un seul et m\u00eame outil qui respecte le RGPD<\/a> (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es), notamment gr\u00e2ce \u00e0 la gestion des droits et au chiffrement des donn\u00e9es.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”30px||0px||false|false” locked=”off” global_colors_info=”{}”]En savoir plus sur le CRM du secteur public<\/span>keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/3685116-ai.png” alt=”Femme qui consulte des statistiques” title_text=”3685116-ai” _builder_version=”4.23.1″ _module_preset=”default” max_width=”300px” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ background_enable_color=”off”][et_pb_row column_structure=”1_3,2_3″ module_class=”ver-center invert” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” hover_enabled=”0″ global_colors_info=”{}” locked=”off” sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/12\/data-analysis.png” alt=”Femme qui consulte des statistiques” title_text=”data-analysis” _builder_version=”4.23.1″ _module_preset=”default” max_width=”400px” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ header_2_font_size_last_edited=”on|phone” header_2_font_size_phone=”36px”]<\/p>\n

Maitrisez vos data<\/h2>\n

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Adoptez un CRM Open Source<\/a>, c\u2019est \u00eatre propri\u00e9taire de vos donn\u00e9es. Vous n\u2019est pas li\u00e9 \u00e0 un \u00e9diteur, et vous ma\u00eetrisez l\u2019usage de vos datas.<\/p>\n

Connecter les ventes et le marketing est la condition sine qua non pour booster vos performances commerciales.<\/b><\/p>\n

Axelor Open Suite b\u00e9n\u00e9ficie d\u2019un connecteur Brevo qui permet un \u00e9change de donn\u00e9es bidirectionnel, notamment concernant les r\u00e9sultats de vos campagnes d\u2019emailing (taux de click, d\u2019ouverture, \u2026). \u201cCet outil nous permet de communiquer simplement et efficacement avec nos contacts gr\u00e2ce \u00e0 un module de marketing abouti et intuitif.\u201d Un usage essentiel pour les agences de communication.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”10px||0px||false|false” locked=”off” global_colors_info=”{}”]En savoir plus sur la data visualisation<\/span>keyboard_return<\/i><\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” module_class=”light-gray-bg” background_enable_color=”off” sticky_enabled=”0″ locked=”off”][et_pb_row column_structure=”2_3,1_3″ module_class=”ver-center ” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” global_colors_info=”{}” locked=”off”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ header_2_font_size_last_edited=”on|phone” header_2_font_size_phone=”36px”]<\/p>\n

Apprenez \u00e0 conna\u00eetre vos clients<\/h2>\n

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Analysez votre chiffre d\u2019affaires : gr\u00e2ce \u00e0 des tableaux de bord d\u00e9taill\u00e9s, des reportings pertinents, vous disposez d\u2019une visibilit\u00e9 affin\u00e9e sur vos r\u00e9sultats qui pourront \u00eatre mis en valeur. Gr\u00e2ce aux fonctionnalit\u00e9s de notre CRM, identifiez les axes d\u2019am\u00e9lioration, supprimer les pertes de ventes tout en revoyant \u00e0 la hausse la gestion de la relation client.<\/p>\n

L\u2019un de nos clients nous a confi\u00e9 que les solutions du march\u00e9 ne r\u00e9pondaient pas \u00e0 son usage.<\/p>\n

\u201c Nous g\u00e9rons de nombreux projets. Il est fondamental pour nous de pouvoir centraliser l\u2019information client dans un seul et m\u00eame outil pour un suivi plus pr\u00e9cis des ventes.<\/em> \u201d<\/p>\n

Les points forts de notre solution CRM : facilit\u00e9 d\u2019utilisation, notifications en temps r\u00e9el, haut niveau de personnalisation, automatisation des processus de ventes, fonctions d\u2019analyses et de cr\u00e9ation de rapports, int\u00e9gration ais\u00e9e avec des applications commerciales tierces.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”14px||30px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

D\u00e9couvrez la diff\u00e9rence entre ERP et CRM<\/span>keyboard_return<\/i><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2024\/01\/business-intelligence-1.png” alt=”Femme qui consulte des statistiques” title_text=”business intelligence” _builder_version=”4.23.1″ _module_preset=”default” max_width=”300px” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ background_enable_color=”off” locked=”off”][et_pb_row module_class=”ver-center ” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” hover_enabled=”0″ global_colors_info=”{}” locked=”off” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Quels b\u00e9n\u00e9fices attendre d\u2019une int\u00e9gration CRM r\u00e9ussie\u2009?<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#3ECF8E” divider_weight=”2px” _builder_version=”4.23.1″ _module_preset=”default” max_width=”50px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” locked=”off” module_alignment=”center” sticky_enabled=”0″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”ver-center ” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” hover_enabled=”0″ global_colors_info=”{}” locked=”off” sticky_enabled=”0″ custom_padding=”0px||||false|false”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ custom_margin=”||10px||false|false” raw_content_last_edited=”on|phone” raw_content_phone=”<\/p>\n

\n
\n

\n1. <\/span>Vous connaissez mieux vos clients\n <\/p>\n<\/article>\n

\n

\n2. <\/span>Vos leads sont qualifi\u00e9s\n <\/p>\n<\/article>\n

\n

\n3. <\/span>
\nVous savez quels prospects privil\u00e9gier\n <\/p>\n<\/article>\n

\n

\n4. <\/span>Vous gagnez du temps avec des process simplifi\u00e9s\n <\/p>\n<\/article>\n

\n

\n5. <\/span>Vous connaissez mieux vos clients\n <\/p>\n<\/article>\n<\/div>\n

“]<\/p>\n

<\/p>\n
1. <\/span>Vous connaissez mieux vos clients <\/pee> <\/article>\n

<\/p>\n

2. <\/span>Vos leads sont qualifi\u00e9s <\/pee> <\/article>\n

<\/p>\n

3. <\/span>Vous savez quels prospects privil\u00e9gier <\/pee> <\/article>\n

<\/p>\n

4. <\/span>Vous gagnez du temps avec des process simplifi\u00e9s <\/pee> <\/article>\n

<\/p>\n

5. <\/span>Vous connaissez mieux vos clients <\/pee> <\/article>\n

<\/div>\n

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Axelor Open Suite a \u00e9t\u00e9 pens\u00e9 pour simplifier le travail de vos forces de vente et vous permettre d\u2019\u00e9tablir une relation privil\u00e9gi\u00e9e avec vos clients.
La solution est Full web et disponible en mode CRM Cloud ou CRM on-premise.<\/p>\n

\u201cNos commerciaux ont maintenant acc\u00e8s \u00e0 un outil ergonomique et collaboratif et peuvent apporter des r\u00e9ponses sur-mesure aux clients et les accompagner au mieux tout au long de leur parcours d\u2019achat.\u201d<\/em><\/p>\n

<\/em><\/p>\n

En savoir plus : CRM Open Suite
<\/a><\/div>\n

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Axelor > Guide ERP > Lib\u00e9rez la relation client de votre CRM en ligne | AxelorCRM Open SourceLib\u00e9rez la relation client de votre CRM en ligne Open SourcePeu satisfait de votre outil CRM ? Vous perdez du temps car vos process sont complexes, vos donn\u00e9es \u00e9parpill\u00e9es et vous perdez de vue les t\u00e2ches essentielles ? Changer d\u2019outil s\u2019impose ! La relation client est au c\u0153ur […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[],"acf":[],"yoast_head":"\nLib\u00e9rez la relation client de votre CRM en ligne | Axelor<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez l'ensemble des b\u00e9n\u00e9fices du CRM en ligne Open Source Axelor et placez l\u2019humain au centre de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/axelor.com\/fr\/crm-open-source-liberez-la-relation-client-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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