Gestion des SLA<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Respectez vos SLA.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Dans l\u2019outil, vous pouvez configurer les accords de niveau de service contractualis\u00e9 avec vos clients. Vos \u00e9quipes sont averties quand un ticket n\u00e9cessite un engagement sur le d\u00e9lai de traitement.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/09\/incident-1.png” alt=”incident” title_text=”bpm_transparent” _builder_version=”4.16″ _module_preset=”default” max_width=”350px” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”||50px||false|false” custom_margin_last_edited=”on|phone” custom_css_before=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 20%;||\tz-index: -1;||left: 20%;||\tbottom: -5%;||opacity:0.2;” custom_css_after=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 20%;||\tposition: absolute;||border-radius:10px;||\twidth: 10%;||\tz-index: -1;|| right: 20%;||\ttop: 15%;||opacity:0.2;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”light-gray-bg” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”ver-center” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1380px” custom_margin=”50px||50px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/10\/Tickets-en-cours.png” alt=”statut tickets” title_text=”Tickets-en-cours” show_in_lightbox=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|phone” custom_css_before=”background:var(–neutral);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 80%;||\tz-index: -1;||left: -3%;||\tbottom: -10%;” custom_css_after=”background:var(–neutral);||\tcontent: %22%22;||\theight: 30%;||\tposition: absolute;||border-radius:10px;||\twidth: 20%;||\tz-index: -1;|| right: -2%;||\ttop: -10%;” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”5px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”back-title icone” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ global_colors_info=”{}” locked=”off” sticky_enabled=”0″]<\/p>\n
query_stats<\/i>Progression des tickets<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Suivez la r\u00e9solution des tickets.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Gr\u00e2ce \u00e0 une interface simplifi\u00e9e, vous visualisez imm\u00e9diatement la progression de chaque ticket ouvert, qu\u2019ils soient compl\u00e9t\u00e9s, en retard ou non assign\u00e9s. Surveillez \u00e0 chaque instant les deadlines et rassurez vos clients sur le d\u00e9lai de r\u00e9solution. Acc\u00e9dez \u00e9galement \u00e0 un historique de tous les tickets trait\u00e9s par client pour \u00e9tablir des rapports de performance et am\u00e9liorer la relation client de mani\u00e8re continue.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”ver-center invert” _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1380px” custom_margin=”50px||50px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”back-title icone” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ global_colors_info=”{}” locked=”off” sticky_enabled=”0″]<\/p>\n
chat<\/i>Commentaires ma\u00eetris\u00e9s<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Une gestion simplifi\u00e9e des commentaires et des r\u00e9ponses.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
L’application support client d’Axelor permet d’ajouter des commentaires visibles ou non par le client. Ajoutez des informations pertinentes pour \u00e9viter les erreurs lors des transmissions et r\u00e9pondez directement aux clients via le logiciel.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/08\/Open-source-erp.png” alt=”statut tickets” title_text=”Open source erp” show_in_lightbox=”on” _builder_version=”4.16″ _module_preset=”default” max_width=”400px” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” custom_css_before=”background:var(–neutral);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 60%;||\tz-index: -1;||right: -3%;||\tbottom: -5%;” custom_css_after=”background:var(–neutral);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 35%;||\tz-index: -1;|| left: -3%;||\ttop: -5%;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”light-gray-bg” _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||||false|false” custom_css_main_element=”z-index:0;” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”960px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Les b\u00e9n\u00e9fices de la gestion du support client.<\/h2>\n
La gestion du support client au moyen de l\u2019ERP d\u2019Axelor offre une multitude de b\u00e9n\u00e9fices pour les entreprises. Voici quelques avantages cl\u00e9s :<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”91%” max_width=”1380px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
<\/p>\n
chat<\/i> <\/p>\nPersonnalisation des r\u00e9ponses.<\/h3>\n
Acc\u00e9dez \u00e0 l’historique complet des interactions clients pour fournir des r\u00e9ponses personnalis\u00e9es et pertinentes. Am\u00e9liorez la satisfaction et la fid\u00e9lit\u00e9 de vos clients.<\/pee> <\/article>\n <\/p>\n query_stats<\/i> <\/p>\nSuivi des performances.<\/h3>\n
L’ERP offre des fonctionnalit\u00e9s de suivi et de reporting avanc\u00e9es, permettant de mesurer les performances de l’\u00e9quipe de support. Les indicateurs cl\u00e9s tels que le temps de r\u00e9solution, la satisfaction client, etc., peuvent \u00eatre analys\u00e9s pour am\u00e9liorer continuellement les op\u00e9rations.<\/pee> <\/article>\n <\/p>\n publish<\/i> <\/p>\nInt\u00e9gration avec les autres fonctionnalit\u00e9s.<\/h3>\n
L’int\u00e9gration de la gestion du support client avec d’autres modules de l’ERP, comme la gestion des ventes, des stocks ou de la facturation, permet une vue compl\u00e8te de l’interaction client \u00e0 travers l’ensemble du processus commercial.<\/pee> <\/article>\n <\/p>\n receipt_long<\/i> <\/p>\nHistorique des transactions.<\/h3>\n
L’ERP conserve un historique d\u00e9taill\u00e9 des transactions avec le client, ce qui est essentiel pour r\u00e9soudre les probl\u00e8mes r\u00e9currents, identifier les tendances et prendre des d\u00e9cisions strat\u00e9giques.<\/pee> <\/article>\n <\/p>\n folder_copy<\/i> <\/p>\nOptimisation des ressources.<\/h3>\n
L’ERP permet de mieux planifier et allouer les ressources de support en fonction de la charge de travail et des priorit\u00e9s. Cela \u00e9vite la surcharge ou le sous-effectif des \u00e9quipes.<\/pee> <\/article>\n <\/p>\n recommend<\/i> <\/p>\nAm\u00e9lioration de la satisfaction client.<\/h3>\n
Dans l’ensemble, une gestion efficace du support client gr\u00e2ce \u00e0 l’ERP Axelor se traduit par une meilleure satisfaction client. Les clients b\u00e9n\u00e9ficient d’une exp\u00e9rience plus fluide et personnalis\u00e9e, ce qui renforce leur fid\u00e9lit\u00e9 et leur engagement envers l’entreprise.<\/pee> <\/article>\n<\/div>\n
[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||||false|false” custom_css_main_element=”z-index:0;” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”960px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Personnalisez vos processus de traitement du support client avec le BPM.<\/h2>\n
La gestion du support client au moyen du BPM (Business Process Management) d\u2019Axelor offre une approche structur\u00e9e et automatis\u00e9e pour g\u00e9rer efficacement les demandes et les interactions des clients. Voici comment cela fonctionne :<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”ver-center” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” custom_margin=”||50px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”back-title icone” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n
confirmation_number<\/i>Gestion des tickets<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Suivi en temps r\u00e9el et planification des tickets.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
\n- Cr\u00e9ation de tickets<\/strong> : Une fois qu\u2019une demande est captur\u00e9e, un ticket de support est cr\u00e9\u00e9 automatiquement dans le syst\u00e8me. Ce ticket contient les d\u00e9tails de la demande, y compris la description du probl\u00e8me, les informations du client, la priorit\u00e9, etc.<\/li>\n
- Suivi et reporting<\/strong> : Le BPM offre une vue en temps r\u00e9el de l\u2019\u00e9tat de chaque ticket de support. Les superviseurs peuvent suivre les performances de l\u2019\u00e9quipe, surveiller les temps de r\u00e9solution et g\u00e9n\u00e9rer des rapports pour \u00e9valuer l\u2019efficacit\u00e9 du processus.<\/li>\n
- Escalade<\/strong> : Si un ticket n\u2019est pas r\u00e9solu dans un d\u00e9lai d\u00e9fini ou s\u2019il n\u00e9cessite l\u2019intervention d\u2019un niveau sup\u00e9rieur de gestion, le workflow peut d\u00e9clencher automatiquement une escalade pour assurer une r\u00e9solution rapide.<\/li>\n
- R\u00e9solution et cl\u00f4ture<\/strong> : Une fois que le ticket est r\u00e9solu, le workflow g\u00e8re les \u00e9tapes finales, y compris la v\u00e9rification avec le client, la cl\u00f4ture du ticket et la collecte de commentaires sur l\u2019exp\u00e9rience du support.<\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2024\/03\/collaborateurs-dans-une-entreprise.jpg” alt=”Progiciel de Gestion Int\u00e9gr\u00e9 – Logiciel” title_text=”collaborateurs-dans-une-entreprise” _builder_version=”4.23.1″ _module_preset=”default” custom_css_before=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 80%;||\tz-index: -1;||left: -6%;||\tbottom: -10%;” custom_css_after=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 30%;||\tposition: absolute;||border-radius:10px;||\twidth: 20%;||\tz-index: -1;|| right: -2%;||\ttop: -10%;” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”ver-center invert” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” custom_margin=”50px||50px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/12\/homme-qui-utilise-son-ordinateur-portable.jpg” alt=”Progiciel de Gestion Int\u00e9gr\u00e9 – Logiciel” title_text=”homme-qui-utilise-son-ordinateur-portable” _builder_version=”4.23.1″ _module_preset=”default” custom_css_before=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 80%;||\tz-index: -1;||left: -6%;||\tbottom: -10%;” custom_css_after=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 30%;||\tposition: absolute;||border-radius:10px;||\twidth: 20%;||\tz-index: -1;|| right: -2%;||\ttop: -10%;” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”back-title icone” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n
support_agent<\/i>Optimisation du support client<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Automatisation et personnalisation des processus de support.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
\n- Acheminement automatique<\/strong> : Gr\u00e2ce \u00e0 son moteur de r\u00e8gles, le BPM Axelor permet de d\u00e9finir des r\u00e8gles pour l\u2019acheminement automatique des tickets vers les agents appropri\u00e9s en fonction de la sp\u00e9cialit\u00e9, de la disponibilit\u00e9 ou d\u2019autres crit\u00e8res d\u00e9finis. Cela garantit que chaque ticket est attribu\u00e9 au membre de l\u2019\u00e9quipe le mieux qualifi\u00e9 pour le traiter.<\/li>\n
- Gestion des \u00e9tapes<\/strong> : Le workflow enti\u00e8rement personnalisable d\u00e9finit les \u00e9tapes \u00e0 suivre pour traiter chaque ticket de support. Les \u00e9tapes peuvent inclure la collecte d\u2019informations suppl\u00e9mentaires, la recherche de solutions, la coordination avec d\u2019autres \u00e9quipes, etc.<\/li>\n
- Automatisation des t\u00e2ches<\/strong> : Le BPM permet d\u2019automatiser certaines t\u00e2ches routini\u00e8res. Par exemple, l\u2019envoi automatique de notifications au client pour informer de l\u2019avancement, la planification des rappels pour les actions en attente, etc.<\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”ver-center” _builder_version=”4.23.1″ _module_preset=”default” width=”90%” max_width=”1380px” custom_margin=”50px||50px||true|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”back-title icone” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n
help<\/i>Excellence du support client<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||30px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”1.85rem” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Gestion int\u00e9grale et collaborative des demandes de support.<\/h2>\n
[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
\n- Capture des demandes<\/strong> : Le processus commence par la capture des demandes de support client. Cela peut \u00eatre fait via diff\u00e9rents canaux tels que les e-mails, les formulaires en ligne ou les appels t\u00e9l\u00e9phoniques. Les demandes sont enregistr\u00e9es dans le syst\u00e8me.<\/li>\n
- Collaboration et communication<\/strong> : Le BPM Axelor facilite la communication entre les membres de l\u2019\u00e9quipe de support. Les agents peuvent ajouter des commentaires, partager des informations et collaborer sur les tickets en cours.<\/li>\n
- Am\u00e9lioration continue<\/strong> : Le BPM Axelor permet d\u2019analyser les performances du support au fil du temps. Les donn\u00e9es collect\u00e9es aident \u00e0 identifier les tendances, les goulots d\u2019\u00e9tranglement et les domaines d\u2019am\u00e9lioration pour optimiser constamment le processus de gestion du support client.<\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/11\/BI3.jpg” alt=”Progiciel de Gestion Int\u00e9gr\u00e9 – Logiciel” title_text=”BI3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_before=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 40%;||\tposition: absolute;||border-radius:10px;||\twidth: 80%;||\tz-index: -1;||left: -6%;||\tbottom: -10%;” custom_css_after=”background:var(–prim-25);||\tcontent: %22%22;||\theight: 30%;||\tposition: absolute;||border-radius:10px;||\twidth: 20%;||\tz-index: -1;|| right: -2%;||\ttop: -10%;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”light-gray-bg” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” module_class=”dark cta-section” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”235deg” background_color_gradient_stops=”#010165 0%|#010132 100%” background_color_gradient_start=”#010165″ background_color_gradient_end=”#010132″ background_image=”https:\/\/axelor.com\/wp-content\/uploads\/2023\/04\/icone-x-blanc-opacity.svg” background_size=”contain” width=”90%” max_width=”1380px” custom_padding=”70px|70px|70px|70px|true|true” custom_padding_tablet=”” custom_padding_phone=”40px|40px|40px|40px|true|true” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_phone=”<\/p>\n
Transformez la communication de votre entreprise avec le r\u00e9seau social d\u2019entreprise Axelor<\/p>\n
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Transformez votre assistance client avec le module support client d\u2019Axelor.<\/p>\n
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R\u00e9volutionnez votre approche de la gestion du support client en adoptant le module d\u2019Axelor, une solution int\u00e9gr\u00e9e, intuitive et s\u00e9curis\u00e9e qui lib\u00e8re l\u2019efficacit\u00e9 de votre service client. Simplifiez votre quotidien en optimisant la gestion des tickets, la personnalisation des r\u00e9ponses et le suivi des interactions avec vos clients.<\/p>\n
[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” custom_margin=”auto||auto||true|false” custom_css_main_element=”width:fit-content;||margin: auto;” locked=”off” global_colors_info=”{}”]\u00catre rappel\u00e9<\/pee><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"Gestion du support clientPerfectionnez votre assistance client avec Axelor. Optimisez la cr\u00e9ation de tickets, le suivi des incidents et la communication directe avec vos clients. Offrez-leur une assistance rapide, fluide et personnalis\u00e9e.confirmation_numberGestion des ticketsCr\u00e9ez facilement des tickets.G\u00e9rez facilement vos demandes clients en cr\u00e9ant des tickets rapidement. Attribuez-les aux membres de votre \u00e9quipe ou prenez-les en […]<\/p>\n","protected":false},"author":3,"featured_media":368416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[306],"tags":[],"acf":[],"yoast_head":"\n
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