Axelor, Low-code platform and BPM for public service
Digital transformation for public service: a crucial issue
In the digital age, the public sector faces many issues: security, budget, administrative management, etc. To find innovative ideas, adapting is not enough. Indeed, it is necessary to break down silos to identify the key factors for improvement. The public service is undergoing a major transformation since the 2019 reform and the modernization of office work tools is part of the current main objectives and action plans of the State. As budgetary constraints become tighter, agility becomes necessary for tasks to be carried out within increasingly shorter deadlines. Under these increasing pressures and constraints, we are looking for solutions to simplify the processes with durable and efficient tools.
Business Process Modeling (BPM) tools and Low-code offer solutions to these constraints. Low-code BPM is a real asset for your organization. In addition to being an efficient work tool, Business Process Management BPM Low-code is a way of conceiving the business and being reactive to multiple constraints. It gives an overview of the different departments of the company, which allows users to visualize the progress of the tasks and distribute them automatically. This effectively reduces processing errors. Low-code is a simplified development mode that not only reduces development expenses by 30% but also results in significant time savings. The combination of these Low-code BPM solutions and the application studio offers an improvement in the quality of service offered to users and a customization that will simplify their daily life.
The public service in a few figures
The public sector, encompassing all domains, employs 5.7 million workers according to a 2020 study. “According to the DGAFP (General Directorate of Public Administration and Civil Service), the public sector had 5.7 million employees as of December 31, 2020 (Source: Employment in the public sector in 2020 – DGAFP, first results in December 2021)”, out of a total of approximately 25 million active workers in France. Public administrations are divided into several structures, including local authorities.
To summarize them in a few figures:
-
13 regions
-
101 departments
-
35,000 municipalities
-
5 overseas communities
Their main objective is to take care of the population and respond to its needs, having essentially administrative functions. Local authorities must respect and provide visibility to the laws and regulations that come from the hierarchy. To optimize their work, local authorities don’t have clearly defined standards for internal business processes, so the demand is becoming stronger for inclusive digital solutions for all citizens.
How can BPM optimize work?
We are facing major challenges: simplifying communication between the various players in this hierarchy, making information more accessible between departments, and reducing validation times between the different administrations. Axelor provides concrete solutions to simplify the work of several departmental councils in Île-de-France that have deployed its solution.
Axelor’s Low-code platform simplifies the process of validating and entering expenses claims. The platform can be quickly adapted to their needs due to seamlessly integrated software tools. The BPM makes it possible to optimize all the services of a company by creating a workflow process, which manages all tasks essential to its proper functioning. It improves not only the quality of services, but also the requests for intervention on estate-related elements, removals or interventions within the public service, or even via external providers. Axelor is also involved in the management of the entire demand cycle, the solution is configurable to meet complex planning needs.
Modeling business processes to support you on a daily basis
Business process modeling allows you to create a reliable solid framework on which to structure, organize and have an overview of the tasks to be accomplished and their progress.
What are the possible answers to the specific concerns a city can face? From the question of service mobility to information on the rights and needs of the citizen, a BPM will be your ally in managing these issues.
The modeling of business processes through our BPM software allows users to gain efficiency in several areas. All the information is schematized, and can be created on a form with a controlled data security. Thus, the BPMN standard allows a greater intelligibility. If the need for digital transformation of public services is already present within local authorities, then other areas of public service are also requesting the evolution of their services. For example, Axelor supports institutions and associations with specific grant requirements, systems with multiple validations, and ministries in the management of grant applications, or funding.
Low-code BPM: the benefits of great flexibility and modularity
Axelor’s solution is very adaptable thanks to its modularity, and its BPM offers a model designed to simplify the management of any service. In a domain such as the management of territorial parcels, the BPM component of the ERP helps to model and follow the steps of the process, while the Low-code platform allows to quickly adapt and build an application, as well as instantly update any changes.
The modeling of business processes with this tool will facilitate access to information to any department, and the validation process will be carried out in a rapid time frame. A time saver that allows for effective improvement within public organizations.
Increased reactivity with Low-code BPM
The Axelor BPM, with about thirty turnkey modules, allows for a wide range of services. It has the specificity of having a powerful Low-code tool which is customizable. There is finally an adaptation made possible regarding operational or asset-related matters, and ongoing projects with unforeseen constraints requiring regular data adaptation and modification. The BPM allows the addition of functionalities, such as useful extensions for one-off events, which may not initially be planned in a simple and efficient manner. The use of No-code allows users to create customized forms and Low-code enables further customization with minimal coding knowledge. The advantage of this simplified development method and the advanced modeling of the BPM is that it offers a better quality of communication between the various services and agents, with the main focus being the well-being of the company and its efficiency.
Low-code can be modified to find a space of expression between two opposite requests such as developing in a more complete way with developers, or to code less to lighten the workload. The application builder studio within Axelor expands the scope of possibilities and allows for custom-made queries. A Low-code ERP with an integrated BPM tool optimizes public services and helps their development. It also solves problems of processing time, for example, project management can be settled with only a few clicks. Axelor is completely web-based and can be accessed from any platform to meet your needs.
Why choose Axelor? Discover it through the experience of FNATH
FNATH, an association that helps people with life-threatening injuries to access their rights, has found benefits in using Axelor ERP to better carry out targeted mailings, access statistical data, and to accurately integrate the follow-up of members. With Low-code, they have created a legal consultation platform dedicated to community building and information sharing, so members can file their case and obtain answers within a short time. This allows them to manage 20,000 cases per year and to process them more efficiently.
Henri Allambret précise : Henri Allambret explains: “Axelor has enabled us to dematerialize all of our documents and to offer access to the platform, regardless of the channel used. This has allowed us to optimize our member management and drastically improve the service we provide to our members […] Today, with all our members trained and the solution well in hand, we are going to move on to the next step: managing our non-member donors.”
Discover all the case studies here
A sustainable solution to accelerate your digital transformation with complete security
From a financial point of view, in a concrete and measurable perspective, Low-code offers a cost reduction compared to full-code development which requires specialized skills that are often difficult to recruit. It is also a proven, long-term solution. Low-code solutions for business process management in the public sector are performing and maturing to offer more tailored services to specific needs.
How can we help you?
